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Alpha Transmission and Auto

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(1 446 Avis)
91
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Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
91
Score NPS ®

Détails de l'entreprise

À propos

For the highest quality, most reliable auto services, you can count on Alpha Transmissions & Automotive. In a way, your vehicle is like an investment, and routine maintenance is the best way to protect this investment for miles of trouble-free driving. We promise 100 percent satisfaction or we’ll reevaluate your vehicle. For the highest quality, most reliable auto services, you can count on Alpha Transmissions & Automotive. In a way, your vehicle is like an investment, and routine maintenance is the best way to protect this investment for miles of trouble-free driving. We promise 100 percent satisfaction or we’ll reevaluate your vehicle.

Catégories
Entretien de la voiture, Entretien de la voiture, Atelier de réparation
Contact
(903) 892-4767

Heures d'ouverture

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Heure centrale (É.-U. et Canada)
16915 Hwy 56 W Sherman, TX 75092
Alpha Transmission and Auto 's Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(1 446 Avis)

JW
gravatar
Jordan W.
Gunter, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/12/2025
client vérifiéVérifié Client
10
Best Repair shop in Grayson County
Bubba and his team are always friendly and trustworthy. They have saved us time and time again with offering affordable repair options and excellent work done. Highly recommend!

RG
Roger G.
Whitewright, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/10/2025
client vérifiéVérifié Client
10
Great Service
Took my wife's car in for transmission issues. Bubba and his staff are awesome and got my wife's car repaired quickly and back on the road.

MM
Mike M.
Whitesboro, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/30/2025
client vérifiéVérifié Client
10
They go beyond!
I have a 2014 3500 Durmax, the starter went out with very little warning.I called Alph and asked it they would work on it. (Bubba) doesn’t really like working on them, but he went out of his way and replaced my starter, he had the parts in less than a day and had my truck back to me in less than two days.
I can’t thank him enough for that fast turn around…..
That have worked on all three of my vehicles and I have been very pleased with the service…..

JM
Joyce M.
Sherman, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/22/2025
client vérifiéVérifié Client
10
Excellent Service
Finding a shop to flush my transmission was a challenge. This shop was referred to me by a trusted person and it lived up to the expectations I had for getting it done. Plus wonderful staff and owners I highly recommend this shop.

MM
Mike M.
Whitesboro, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/22/2025
client vérifiéVérifié Client
10
Very good place to get your car work done.
This is the third time I’ve been there, I was very pleased with the that I have had done. All three visits were for completely different purposes and two different vehicles.
The staff is concerned and very friendly willing to go out of there way for you….
I highly recommend them!!!!

JG
Jenny G.
Sherman, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/21/2025
client vérifiéVérifié Client
10
Car Repairs
I read all the reviews and made my decision to bring my vehicle there. They quoted me a reasonable price for the amount of work I was having done and it was done in a quick and timely manner. Staff was friendly and knowledgeable. I'll be back with any other car issues I have in the future.

DH
Dennis H.
Collinsville, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/20/2025
client vérifiéVérifié Client
10
Transmission repair
They did a quick and thorough repair and was very informative

AS
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/16/2025
client vérifiéVérifié Client
10
4L80 trans rebuild
Top notch service and quality work. Highly recommend

JM
Juan M.
Sherman, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/13/2025
client vérifiéVérifié Client
10
Honest Shop
Called spoke to Bubba about replacing my motor mount on my Audi A4. I already had the parts he quoted me couple hours of labor. He didn't try to over charge me cus I'm driving a Audi like all rest of the shop's in town. Definitely will be a return customer. Shout out to the shop technician that never get recognition thanks for the good work.

JM
Joshua M.
Denison, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/12/2025
client vérifiéVérifié Client
10
Amazing owners and mechanics
Bubba and his guys are always awesome. Service, work, and of course the price is always the best around. Hands down the only shop I will use for my vehicles service!

JM
Jose M.
Sherman, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/09/2025
client vérifiéVérifié Client
Catégorie : Service
Jose said the technicians provided good service and work.
Recommandé

AD
Adam D.
Cartwright, OK
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/08/2025
client vérifiéVérifié Client
10
Outstanding Customer service
Very knowledgeable staff that cares about not only you but the work they do. In my book they have consistently proven themselves to be the best around.

PG
Paula G.
Whitesboro, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/30/2025
client vérifiéVérifié Client
10
Bubba always takes care of me and is fair with price and return of vehicle.
I will always return to Alpha transmission for all my trucks needs. Bubba takes care of my truck, honors any problems and is fair pricing and turn around time. Could not be happier

DS
David S.
Sherman, TX
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
04/29/2025
client vérifiéVérifié Client
2
Oil pressure switch 3.6 GMC acadia
I was reviewing the invoice and noticed the labor for replacing the oil pressure switch was $432, which seems very high. From what I understand, this job typically takes about 1 to 1.5 hours, and I don’t see why removing the alternator would be necessary for this repair. Can you please explain the charge?
Terry N., Owner de Alpha Transmission and Auto a répondu le 04/30/2025 05:49 AM

The book time on this job is 3.2 @ $135.00 hr, Im not sure where 1-1.5 Hours comes from. What is not on the ticket is the 2 hours of cleaning the engine, and 7 cans of cleaner at $13.99 a can, to determine the root cause of the leak, the leak was improperly diagnosed before bu the dealer, so these steps were necessary to correctly identify the source of the leak. we are very thorough with our Diag proceedure, which is an expence that the shop absorbs to insure a proper Diagnosis. Therefore charging book time on repairs is not only necessary, its imparitive to survival of our buisness. 

Terry N., Owner de Alpha Transmission and Auto a répondu le 04/30/2025 05:56 AM

Furthermore the Oil pressure switch on this vehice is in between the Alternator and the A/C compressor. there is no access the this switch unless you remove one or the other. The alternator is the logical choice to remove as it is easier and requires less time than the A/C compressor


AW
gravatar
Alyssa W.
Pottsboro, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/25/2025
0
Poor communication and false claims
Employee brought vehicle for estimate and owner verbally declined. With that decline, they repaired already stating that employee gave authorization even with owner disapproval. Now our bill jumped from 400$ to 1000$ for holding fees when our company did not get 1 single phone call or email notification since the vehicle was brought to them. We have on record no texts, voicemails, mail, or emails were received to attempt contact
Terry N., Owner de Alpha Transmission and Auto a répondu le 04/25/2025 01:39 PM

2/14 Spoke to Paul Hash, he is still trying to get the funds together. Said he would pay on the 1st of March and i informed him that on 2/17 STORAGE FEES of $15 a day will start applying-- JP

2/19 Tried to call numbers on GBT truck to speak to actual owners and neither of the numbers work on side of vehicle -- JP

3/3 Searched on fb for numbers found an ad for GBT Roofing and called it, spoke to a Jamie and he advised he no longer works with them. He gave me Alyssa and Zachs (owners) number. Neither answered -- JP

3/5 Spoke to Paul and he once again said he was trying to get funds together to pay bill, He previously said he would pay on 3/1. I advised storage fees are incurring and adding up each day. He did say that GBT was not happy he brought it in and I requested he have Alyssa call me -- JP

3/14 Still haven't heard from actual owners of truck and no contact from Paul unless I call. JP

3/25 Called Paul to give him the balance owed as of 3/25 again he said would be 1st of the month -- JP

4/10 I have called 2x this week since mailing the certified letter. He now forwards all of our calls JP

4/15 Tried to call Paul Hash No Answer JP

4/22 Tried to call Paul Hash No Answer JP

4/25 Tried to call Paul Hash, No answer 5-10 min later Alyssa White calls back. Thought conversation was gonna go OK til she started stating that they never spoke to us about truck and how we didn't have authorization for repairs. I let her know that the day Paul Hash authorized repairs, we began the work. 2 hours later he called and declined repairs. I then advised him we had already started and that we would be taking new parts back off and put old ones back on. I explained that i have numerous times tried to reach out to them and no reply or answer. As the #s on truck didn't wok. When conversation was coming to end i did tell them that total was now over $1k due to storage fees. She said they weren't aware of storage fees and didn't authorize that either. I once again tried to let her know that Paul Hash (the man who brought in vehicle) has been aware since the day the storage fees started, as noted above. She then hung up on me.
JP

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