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Alpha Transmission and Auto

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(1 434 Avis)
91
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Tendance des 30 derniers jours

Entreprise active

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ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
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-
Moyenne de ReScore
91
Score NPS ®

Détails de l'entreprise

À propos

For the highest quality, most reliable auto services, you can count on Alpha Transmissions & Automotive. In a way, your vehicle is like an investment, and routine maintenance is the best way to protect this investment for miles of trouble-free driving. We promise 100 percent satisfaction or we’ll reevaluate your vehicle. For the highest quality, most reliable auto services, you can count on Alpha Transmissions & Automotive. In a way, your vehicle is like an investment, and routine maintenance is the best way to protect this investment for miles of trouble-free driving. We promise 100 percent satisfaction or we’ll reevaluate your vehicle.

Catégories
Entretien de la voiture, Entretien de la voiture, Atelier de réparation
Contact
(903) 892-4767

Heures d'ouverture

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Heure centrale (É.-U. et Canada)
16915 Hwy 56 W Sherman, TX 75092
Alpha Transmission and Auto 's Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(1 434 Avis)

PG
Paula G.
Whitesboro, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/30/2025
client vérifiéVérifié Client
10
Bubba always takes care of me and is fair with price and return of vehicle.
I will always return to Alpha transmission for all my trucks needs. Bubba takes care of my truck, honors any problems and is fair pricing and turn around time. Could not be happier

DS
David S.
Sherman, TX
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
04/29/2025
client vérifiéVérifié Client
2
Oil pressure switch 3.6 GMC acadia
I was reviewing the invoice and noticed the labor for replacing the oil pressure switch was $432, which seems very high. From what I understand, this job typically takes about 1 to 1.5 hours, and I don’t see why removing the alternator would be necessary for this repair. Can you please explain the charge?
Terry N., Owner de Alpha Transmission and Auto a répondu le 04/30/2025 05:49 AM

The book time on this job is 3.2 @ $135.00 hr, Im not sure where 1-1.5 Hours comes from. What is not on the ticket is the 2 hours of cleaning the engine, and 7 cans of cleaner at $13.99 a can, to determine the root cause of the leak, the leak was improperly diagnosed before bu the dealer, so these steps were necessary to correctly identify the source of the leak. we are very thorough with our Diag proceedure, which is an expence that the shop absorbs to insure a proper Diagnosis. Therefore charging book time on repairs is not only necessary, its imparitive to survival of our buisness. 

Terry N., Owner de Alpha Transmission and Auto a répondu le 04/30/2025 05:56 AM

Furthermore the Oil pressure switch on this vehice is in between the Alternator and the A/C compressor. there is no access the this switch unless you remove one or the other. The alternator is the logical choice to remove as it is easier and requires less time than the A/C compressor


AW
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Alyssa W.
Pottsboro, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/25/2025
0
Poor communication and false claims
Employee brought vehicle for estimate and owner verbally declined. With that decline, they repaired already stating that employee gave authorization even with owner disapproval. Now our bill jumped from 400$ to 1000$ for holding fees when our company did not get 1 single phone call or email notification since the vehicle was brought to them. We have on record no texts, voicemails, mail, or emails were received to attempt contact
Terry N., Owner de Alpha Transmission and Auto a répondu le 04/25/2025 01:39 PM

2/14 Spoke to Paul Hash, he is still trying to get the funds together. Said he would pay on the 1st of March and i informed him that on 2/17 STORAGE FEES of $15 a day will start applying-- JP

2/19 Tried to call numbers on GBT truck to speak to actual owners and neither of the numbers work on side of vehicle -- JP

3/3 Searched on fb for numbers found an ad for GBT Roofing and called it, spoke to a Jamie and he advised he no longer works with them. He gave me Alyssa and Zachs (owners) number. Neither answered -- JP

3/5 Spoke to Paul and he once again said he was trying to get funds together to pay bill, He previously said he would pay on 3/1. I advised storage fees are incurring and adding up each day. He did say that GBT was not happy he brought it in and I requested he have Alyssa call me -- JP

3/14 Still haven't heard from actual owners of truck and no contact from Paul unless I call. JP

3/25 Called Paul to give him the balance owed as of 3/25 again he said would be 1st of the month -- JP

4/10 I have called 2x this week since mailing the certified letter. He now forwards all of our calls JP

4/15 Tried to call Paul Hash No Answer JP

4/22 Tried to call Paul Hash No Answer JP

4/25 Tried to call Paul Hash, No answer 5-10 min later Alyssa White calls back. Thought conversation was gonna go OK til she started stating that they never spoke to us about truck and how we didn't have authorization for repairs. I let her know that the day Paul Hash authorized repairs, we began the work. 2 hours later he called and declined repairs. I then advised him we had already started and that we would be taking new parts back off and put old ones back on. I explained that i have numerous times tried to reach out to them and no reply or answer. As the #s on truck didn't wok. When conversation was coming to end i did tell them that total was now over $1k due to storage fees. She said they weren't aware of storage fees and didn't authorize that either. I once again tried to let her know that Paul Hash (the man who brought in vehicle) has been aware since the day the storage fees started, as noted above. She then hung up on me.
JP


BM
Brian M.
Pilot Point, TX
Dodge Pickup
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/24/2025
client vérifiéVérifié Client
Catégorie : Service
Brian said they have good quality work and good customer service.
Recommandé

KS
Kenneth S.
Gainesville, TX
Dodge Pickup
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/21/2025
client vérifiéVérifié Client
10
Had fast and friendly service highly recommend to anyone
Great service friendly customer service they got my fixed quick and in a timely manner

MM
Max M.
Texas
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/16/2025
client vérifiéVérifié Client
Catégorie : Service
Max said they were up-front and honest with him about the parts he needed, and they only charged him for the parts he needed.
Recommandé

GB
Gary B.
Tioga, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/15/2025
client vérifiéVérifié Client
10
2013 Chevrolet truck repair
I called Alpha transmission and automotive about the trouble I was having with my truck . They said to bring it in that day. I dropped it off about eight in the morning and they called me just afternoon and said it was complete. They were very friendly and took care of my problem. I would recommend them to a friend.

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Sharron
Gunter, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/12/2025
client vérifiéVérifié Client
10
Great shop
Wonderful customer service. Stayed in contact with me throughout my service call, let me know what was wrong and when it would be ready. Price was very reasonable and my car was ready the same day!

JP
Jessica P.
Ardmore, OK
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/11/2025
client vérifiéVérifié Client
10
Highly recommend!
My experience couldn’t have been better. Great service!

RC
Rusty C.
Savoy, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/09/2025
client vérifiéVérifié Client
10
Transmission rebuild
I could not have asked for a quicker turn around in a transmission rebuild the guys at Alpha do thorough work with great prices. I am very pleased with there work. I am forever a customer

GD
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Gene D.
Sadler, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/06/2025
client vérifiéVérifié Client
8
Thoroughly found and repaired the problems
My 2012 Ford Fusion (over 200k miles) had several issues including the brake system. They even found problems that were not solved by replacing spark plugs and coils , and a fender bender that I forgot to mention. Thank you!! It runs great now.

KL
ken L.
Denison, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/03/2025
client vérifiéVérifié Client
10
Promo courteous service
Serviced transmission. Cost was same as estimate. Courteous staff.

CG
Chris G.
Ford Pickup
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2025
client vérifiéVérifié Client
10
Great as always
Great work. Timely service. Bubba and crew always do an excellent job. Especially on this 1975 Ford f150.

JK
Jan K.
Sherman, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2025
client vérifiéVérifié Client
10
2014 Ram
I'm so glad I asked Alpha to fix my problem. I couldn't get the rear sliding cab window to close. I told them if they could just get it closed, I'd be happy. They were able to actually get the problem fixed and the window works again. All for the same price it would have cost me to just get it closed! Thank you so much.

SS
Steve S.
Gordonville, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/27/2025
client vérifiéVérifié Client
10
Could've taken it in the rear-end...
I took my older model Toyota truck in. I had had two other mechanics tell me that the rear end was going out neither of them could find parts but would cost upwards of $2500 to fix. Thank goddess they couldn't find parts. Called Alpha, was informed it would be $135 diagnostic charge. Cool, I'll at least know if and how much it would be to fix. Appointment was for Wednesday. Dropped it Tuesday evening. By mid morning Wednesday I was contacted and was told it was the front u-joint. I was skeptical because of the other 2 diagnosis...i said ok. Fix it. 930 the next day ( waiting on parts or I'm sure I would've been picking it up finished Wednesday) I received a call informing me it was finished. I pick it up, the $135 fee was deducted from the total cost, BONUS!!! $108 later I drove off with a perfectly driving truck!! Recommend Alpha 💯!! Fair, friendly most of all HONEST.
THEY COULDVE TAKEN ME FOR A NEW REAR END or $2500...I would've been none the wiser.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.