We took our 2008 X5 to their Plano shop in August to replace radiator and front struct mounts. It was supposed to be one day job, but it took them 3 days. This is not a big deal compared to the surprise we had on picking up the car. After paying the bill, getting my key back and getting into my car, I saw “PARK” flag and I was not able to clear the flag even after I started engine and played with the parking brake button. The car don’t have this issue when we dropped it. They broke the parking brake and even never mentioned it to us. We walked back to their office and told them the issue. They took the car back to shop and after a while told us that parking brake actuator need be replaced and gave us a new estimate of $1722. We requested them to take the responsibility since the parking brake was fine when we dropped the car. They argued the issue is not related to their repairs and the problem can occur at any time. Of course we can’t accept this argument and demanded to talk to their owner, Austin. We waited there till their office closing and the front desk lady told us she has left message, Austin will call us in the evening. It never happened. I have called and texted Austin that evening and following days many times, but never be able to talk to him. He disappeared from this world. If anyone is still think about sending your car here for repair, please thinking about what may happen to your car here first and what kind of customer service you expect afterwards
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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