VV

Victor Vasquez

PARTS & SERVICE DIRECTOR

Ken Garff Hyundai Surprise

Évaluation globale

4,9

(132 reviews)

69

Critiques de Victor Vasquez

HB

Harold B.

Yakima, WA

2020 Hyundai Santa Fe

04/28/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Fast and friendly service performed.

Thank you for a fast and friendly professional service on my Santa FE

ALICE G. de Ken Garff Hyundai Surprise a répondu le 04/30/2022 07:31 AM

Hi Harold
Thank you so much for responding to this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

PARTS & SERVICE DIRECTOR

KL

Kelvin L.

Surprise, AZ

2021 Hyundai Palisade

04/01/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Prompt and excellent service

All work was completed correctly and on time.

ALICE G. de Ken Garff Hyundai Surprise a répondu le 04/05/2022 07:33 AM

Hi Kelvin
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

PARTS & SERVICE DIRECTOR

Client vérifié

Buckeye, AZ

2021 Hyundai Kona

03/26/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

First service

Thorough and efficient service, with friendly staff.

ALICE G. de Ken Garff Hyundai Surprise a répondu le 03/28/2022 02:28 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

PARTS & SERVICE DIRECTOR

DC

Donnie C.

Surprise, AZ

2020 Hyundai Tucson

ReScore Avis™

03/25/2022

Vérifié Client

10

Catégorie : Service

They really go to work for the customer.

Our 2020 Tucson ultimate had a blurry backup camera… Not the end of the world… Until hi Hyundai didn’t want to correct the problem. Cheyanna really went the extra mile to try and get this problem resolved. It’s still up in the air if it will be fixed in the end but if not it will not be for a lack of trying on the dealerships end. They are going the extra mile for me.

Employés avec lesquels vous avez travaillé

PARTS & SERVICE DIRECTOR

Client vérifié

Goodyear, AZ

2021 Hyundai Sonata Hev

03/11/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Good service

Service was quick. Had all my questions answered.

ALICE G. de Ken Garff Hyundai Surprise a répondu le 03/11/2022 01:04 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

PARTS & SERVICE DIRECTOR

Client vérifié

Buckeye, AZ

2018 Hyundai Elantra

03/11/2022

Type de service : Maintenance

Vérifié Client

3

Catégorie : Service

Didn’t Complete Requests as asked

When someone gives you a deal it should give you better prices. after already replacing 2 tires, they’re persuading me to try and get 4 new ones. I asked for multi inspection which should include checking fluids to be filled and not dirty, this was NOT completed either.

ALICE G. de Ken Garff Hyundai Surprise a répondu le 03/11/2022 12:31 PM

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5500.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Alice Gonzales
Business Development Coordinator
Ken Garff Hyundai

Employés avec lesquels vous avez travaillé

PARTS & SERVICE DIRECTOR

DC

Donnie C.

Surprise, AZ

2020 Hyundai Tucson

ReScore Avis™

03/25/2022

Vérifié Client

10

Catégorie : Service

They really go to work for the customer.

Our 2020 Tucson ultimate had a blurry backup camera… Not the end of the world… Until hi Hyundai didn’t want to correct the problem. Cheyanna really went the extra mile to try and get this problem resolved. It’s still up in the air if it will be fixed in the end but if not it will not be for a lack of trying on the dealerships end. They are going the extra mile for me.

Avis original

03/01/2022

Type de service : Repair

0

Catégorie : Service

Hyundai doesn’t back their product.

My 2020 Tucson has 15k on it but the rear camera has been blurry since day one however the forward facing camera is crystal clear. They say that’s just how it is but this wasn’t the case in our older Hyundai cars(sonata, Elantra, and veloster) if they won’t back their product anymore then we won’t be getting a palisade. Very upsetting.

Cheyanna A., Business Development Coordinator de Ken Garff Hyundai Surprise a répondu le 03/01/2022 04:15 PM

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employés avec lesquels vous avez travaillé

PARTS & SERVICE DIRECTOR

SS

Steven S.

Surprise, AZ

2019 Hyundai Sonata

03/01/2022

Type de service : Maintenance

Vérifié Client

7

Catégorie : Service

Service under new owner ship

Service for my oil changes was great

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise a répondu le 03/04/2022 07:37 AM

Hi Steven,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employés avec lesquels vous avez travaillé

PARTS & SERVICE DIRECTOR

SV

Sharen V.

Sun City, AZ

2021 Hyundai Elantra

02/25/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

One Year Maintenance

I took my Elantra Limited to the dealership for it's one year scheduled maintenance. Check in was prompt and the work done in an acceptable time. Everyone is so welcoming and friendly and are genuinely interested in providing excellent customer service. Thanks, Ken Garff Hyundai Surprise.

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise a répondu le 02/25/2022 02:06 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employés avec lesquels vous avez travaillé

PARTS & SERVICE DIRECTOR

JM

Jim M.

Surprise, AZ

2016 Hyundai Elantra Gt

02/24/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Excellent Service

The dealership was impressive. The scheduling and timeliness for the work done was very good. My service advisor, Justin, was very personable, knowledgeable, and professional.

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise a répondu le 02/25/2022 08:56 AM

Hi Jim,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employés avec lesquels vous avez travaillé

PARTS & SERVICE DIRECTOR

SA

Stephen A.

Waddell, AZ

2022 Hyundai Tucson

02/23/2022

Type de service : Maintenance

Vérifié Client

8

Catégorie : Service

Maintenance service

The service was excellent

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise a répondu le 02/24/2022 10:14 AM

Hi Stephen,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employés avec lesquels vous avez travaillé

PARTS & SERVICE DIRECTOR

Client vérifié

Wittmann, AZ

2018 Hyundai Ioniq Hev

02/23/2022

Type de service : Maintenance

Vérifié Client

0

Catégorie : Service

Incompetent and fail to do simple tasks

We have been to this dealer numerous times and have only had everything we asked to be done like…wash the car, oil change and tire rotation. And the can’t seem to do all three items at once…they will do any combination but not all three…not sure why.

ALICE G. de Ken Garff Hyundai Surprise a répondu le 02/23/2022 09:06 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service I am sorry this was not reflected on your visit. Please give us a call so we can try and make it right for you. We value your feedback as well as your business and look forward to hearing from you soon and the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

PARTS & SERVICE DIRECTOR

AL

Albert L.

Sun City West, AZ

2020 Hyundai Santa Fe

02/22/2022

Type de service : Maintenance

Vérifié Client

9

Catégorie : Service

Scheduled maintenance

This is a stupid request after the detailed responses already provided.

ALICE G. de Ken Garff Hyundai Surprise a répondu le 02/23/2022 08:21 AM

Hi Albert
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us.
We here at Ken Garff Hyundai always strive to ensure our customer get the very best service. We appreciate your business and look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

PARTS & SERVICE DIRECTOR

RH

Richard H.

Frankfort, IL

2022 Hyundai Santa Fe

02/14/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

service

good service. car was serviced in a reasonable amount of time

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise a répondu le 02/17/2022 03:15 PM

Hi Richard,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employés avec lesquels vous avez travaillé

PARTS & SERVICE DIRECTOR

JH

Jacob H.

Wickenburg, AZ

2017 Hyundai Sonata

10/01/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service

The service at rodeo hyundai is better than the other ones I've been to. Easy, fast, and they make you comfortable while you wait.

Recommandé

ALICE G. de Ken Garff Hyundai Surprise a répondu le 10/01/2020 01:32 PM

Hi Jacob
I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai apppreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

PARTS & SERVICE DIRECTOR

CG

Carlos G.

Sun City West, AZ

2019 Hyundai Santa Fe

10/01/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

The friendly services.

The service is great and on time. I love the free car wash.

Recommandé

ALICE G. de Ken Garff Hyundai Surprise a répondu le 10/01/2020 01:37 PM

Hi Carlos
I wanted to reach out to you and thank you for taking the time to complete this survery. Itis always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate yoiur feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

PARTS & SERVICE DIRECTOR

RL

Richard L.

Buckeye, AZ

2018 Hyundai Elantra

09/28/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Professional and helpful

Very pleased with the assistance given to me with a concern I expressed with my vehicle

Recommandé

ALICE G. de Ken Garff Hyundai Surprise a répondu le 09/28/2020 02:26 PM

Hi Richard
I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you agian and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

PARTS & SERVICE DIRECTOR

Client vérifié

Surprise, AZ

2014 Hyundai Sonata

09/27/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Simply Perfect

Everything was smooth -- all there really is to say.

Recommandé

ALICE G. de Ken Garff Hyundai Surprise a répondu le 09/28/2020 08:20 AM

I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

PARTS & SERVICE DIRECTOR

Client vérifié

Surprise, AZ

2018 Hyundai Sonata Hybrid

ReScore Avis™

09/24/2020

Vérifié Client

Catégorie : Service

Concerned Answered.

Had some concerns about pricing and other needs for my vehicle. Staff was able to call quickly and resolve my concerns and questions.

Recommandé

Employés avec lesquels vous avez travaillé

PARTS & SERVICE DIRECTOR

KL

Kabez L.

Surprise, AZ

2018 Hyundai Sonata

09/22/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Thank You For The Great Service

Went in to have my car checked. They were quick and efficient.

Recommandé

ALICE G. de Ken Garff Hyundai Surprise a répondu le 09/22/2020 08:46 AM

Hi Kabez
I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

PARTS & SERVICE DIRECTOR

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