TO

TUNDE O'CONNOR

Hyundai of St. Augustine

Évaluation globale

4,8

(687 reviews)

78

Critiques de TUNDE O'CONNOR

Client vérifié

Saint Augustine, FL

2017 Hyundai Santa Fe

10/18/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Too Long

Everything was great except that, even with an appointment, it took 1 hour and 40 minutes to get my oil and filter changed. It's almost as if they overbook their shop.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/18/2019 12:56 PM

Thank you for sharing your service experience with us and our apologies for the extra time needed to complete your service.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

EH

Edwin H.

Palm Coast, FL

2018 Hyundai Sonata

10/11/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

According to Hoyle

Friendly and courteous personnel. Prompt attention. Comfortable experience.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/11/2019 08:21 AM

Thank you for sharing your service experience with us and your long time loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

BL

Barbara L.

Palm Coast, FL

2011 Hyundai Sonata

10/07/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Servt

Everyone was so nice and so friendly.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/07/2019 12:47 PM

We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

CW

Carol W.

Saint Augustine, FL

2014 Hyundai Santa Fe Sport

10/05/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

5 STAR!

Great service and super friendly!

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/07/2019 06:11 AM

We appreciate you sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

Client vérifié

Kissimmee, FL

2019 Hyundai Santa Fe Xl

10/04/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Educator

Customer service

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/07/2019 06:10 AM

We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

CB

Cynthia B.

St. Augustine, FL

2019 Hyundai Tucson

09/27/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Good service..fair amenities

My "complimentary " car wash left my car worse than before going in for service..smeared windows and rear view mirrors, filthy front floor mats, dirty water sprayed all over my white car.
Either do a decent wash or dont offer a "free wash"!!

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/27/2019 02:07 PM

Thank you for sharing your service experience with us and our apologies for the complimentary car wash. We will get this passed on to our detail manager to make sure they are quality inspected. We appreciate you bringing this to our attention.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

JM

Jerrold M.

Saint Augustine, FL

2014 Hyundai Veloster

09/20/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Consistent Service

I've been going to the dealership since I bought the Veloster in 2014. Excellent consistent service.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/23/2019 05:45 AM

Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

GM

Gerrit M.

St. Augustine, FL

2013 Hyundai Santa Fe

09/20/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Honest, fair service

One of few dealers that is honest and fair in dealing with repairs. They will tell you when something is NOT required rather than trying to run up the price with unnecessary repairs. Staff is friendly and always courteous and keeps you up to date on what's happening to your vehicle. Refreshing! I do think the dealership could be updated (renovated?) since it feels old and a bit dated.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/20/2019 10:03 AM

Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

YT

Yvonne T.

Palm Coast, FL

2016 Hyundai Tucson

09/13/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Excellent Customer Service

I brought my car in for my first oil change. The car care team were very professional and caring. I look forward to servicing my car for many years with them.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/16/2019 05:59 AM

Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

GF

Glenn F.

Saint Augustine, FL

2016 Hyundai Santa Fe

09/09/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great Service

Fast service, very polite customer service, and they even washed my car and vacuumed it.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/10/2019 07:09 AM

We appreciate you taking the time to share your service experience with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

MS

Mark S.

Saint Augustine, FL

2017 Hyundai Santa Fe

09/06/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

The service personnel are courteous

Overall, an average job. Oil change took too long. The car wash is subpar leaving streak marks on window and car. I would pay for a better quality job.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/09/2019 06:04 AM

Thank you for taking the time to share your service experience with us and bringing the complimentary service wash to our attention. We will take this up with our Detail manager and Tunde, your service consultant will be following up with you. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

CS

Catherine S.

Saint Augustine, FL

2010 Hyundai Elantra Touring

09/03/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Customer Service

My drivers window regulator breaks in the middle of a hurricane on its way. The kind folks at Hyundai understood my distress, fit me in that day, shuttled me home and back while my window was being repaired, and above and beyond as far as service and compassion. I will never go anywhere else for a car repair. They are hands down the best in St. Augustine.
Cathy Smith

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/05/2019 05:56 AM

We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

JW

Jeffrey W.

Alachua, FL

2012 Hyundai Genesis

08/31/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service makes a dealership not the cars it sells.

Super attentive and eager to assist with any issue, large or small. Have a Hyundai dealership in my hometown but prefer to have car servicesd where I bought it. Great dealership.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/31/2019 09:56 AM

We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. Please be safe during the hurricane and we will be here for you if needed after the storm. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

VF

Victor F.

Saint Johns, FL

2017 Hyundai Sonata

08/29/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Repeat customer

I’ve purchased 2 vehicles from here. A used Optima which ran perfectly up to 130k miles when I traded it in on a 17 Sonata Limited 2.0. In TN. As soon as I moved back to FL I knew who my dealer would be

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/30/2019 06:40 AM

We appreciate you taking the time to share your experiences with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

LS

Lawrence S.

Brunswick, GA

2017 Hyundai Santa Fe Sport

08/27/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Another Excellent Service

Friendly & professional as usual, on a scheduled oil change & a excellent external car detail for our 2017 Santa Fe. See y’all soon...

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/28/2019 05:41 AM

Thank you for taking the time to share your service experiences with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

AD

Allen D.

St. Augustine, FL

2016 Hyundai Genesis

08/27/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Fixed problems quickly and diagnosed a new problem and scheduled repair on same day. Nice job.

see above

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/28/2019 05:40 AM

Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

Client vérifié

Palm Coast, FL

2016 Hyundai Tucson

08/27/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

They did the work and got it right the first time.

The windows in my 2016 Tucson suddenly quit working. I called to make a service appointment, knowing that this should be under warranty. The person I spoke to was difficult and unwilling to work with me to make sure the repair would be under warranty. Thankfully, when I arrived for my appointment, the staff on hand were willing to work to communicate with me effectively (I am Deaf) and repaired my vehicle in a timely manner. It only took one day longer than expected. They got it fixed, and all is well.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/28/2019 05:39 AM

Thank you for sharing your service experience with us. Our apologies we were having issues with the videophone. We will get with our IT department and see if we can improve it. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

PG

Patricia G.

Saint Augustine, FL

2012 Hyundai Sonata

08/27/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Never been happier with a dealership

You never disappoint! Our service advisor Tunde is terrific. I always ask for her - although two others who have helped me have been really good too. Will buy my next vehicle here, too!

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/27/2019 02:57 PM

Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

RE

Ralph E.

Palm Coast, FL

2018 Hyundai Elantra

08/27/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Ralph Esposito

All the friendly people there. Tunde keeps me constantly posted on the progress of my service. She goes out of her way to make sure we are comfortable, and if any part repairs or replacements need to take place, she fully explains the function of that part. She does all this with always a smile on her face and in a pleasant tone. My rating otherwise has always been a 5 basically because of people like Tunde and Danny. I even brought one of my sons in last week to purchase a car for him. Worked with Leon and not surprisingly, he was awesome as well.

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/27/2019 12:36 PM

Thank you for taking the time to share your service experience with us and bringing this to our attention. We are committed to exceeding your expectations. Tunde will be following up with you shortly.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/28/2019 08:04 AM

Thank you for speaking with Tunde today and congratulations on your son's new vehicle. We are committed to exceeding your expectations and again thank you for bringing this to our attention so we may have our detail manager get this corrected.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/29/2019 05:36 AM

Please consider re-scoring Tunde if you feel she provided a 5 star experience. This survey is her report card and a direct reflection on her performance. Once again we sincerely appreciate you bringing this to our attention so we could address this with the detail department manager. If you would like to discuss this with me, please don't hesitate to reach out to me directly.

Sincerely,
Joe King
Service and Parts Director
904-797-7800 ext 120
JoeKing@hyundaiof staugustine.org

Employés avec lesquels vous avez travaillé

GB

Guy B.

Saint Augustine, FL

2014 Hyundai Santa Fe Sport

08/27/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Guy Buzzelli

Awesome service! Tunde our service advisor is outstanding, she is very good and explains everything that you need to know about your vehicle!
One small annoying issue is when you book service online, you get so many calls and texts asking if you want to keep or cancel the appointment! You almost want to cancel the appointment after the third time they call or text you! They need to fix that!

Recommandé

JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/27/2019 12:10 PM

Thank you for taking the time to share your service experience with us and your kind words. We will reach out to the on-line appointment schedulers to make sure they stop over sending confirmations. Appreciate bringing this to our attention. We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employés avec lesquels vous avez travaillé

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