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STEVE RISLEY

Hyundai of St. Augustine
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(603 reviews)
88

Critiques de STEVE RISLEY

DS
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David S.
Saint Augustine, FL
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/19/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Au
Timely
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/19/2018 12:56 PM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
SR
STEVE RISLEY
JM
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John M.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/18/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Routine service
The car wash although complimentary was not very well done.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/18/2018 01:27 PM


 Thank you for sharing your service experience with us and letting us know about your disappointment in the service wash. We will address this with our detail manager.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
SR
STEVE RISLEY
JH
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James H.
Saint Augustine, FL
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/08/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great job
Great job.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/08/2018 12:39 PM


 Thank you for sharing your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
CW
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Carol W.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/06/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Very satisfied!
Everyone has always been extremely efficient, courteous, and determined to make my visit there a great experience! I highly recommend Hyundai of St Augustine for sales AND service.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/08/2018 05:56 AM


 We greatly appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
SR
STEVE RISLEY
RT
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Richard T.
St. Augustine, FL
2013 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/05/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Service Experience
I'm never disappointed. Service is excellent and the staff friendly and courteous.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/05/2018 01:07 PM


 We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Our Service team enjoys reading your kind words.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
BW
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Brenda W.
St. Augustine, FL
2018 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/04/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Convenient
Location not far from me.. atmosphere friendly..like the courtesy shuttle if needed...my first experience of purchase and service with Hyundai of St. Augustine
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/04/2018 12:37 PM


 We thank you for sharing your service experience with us and welcome to our Hyundai of St Augustine family. Congratulations on your new Santa Fe.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
CB
CHERYL BUCK
SR
STEVE RISLEY
NC
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Nikki C.
Palm Coast, FL
2016 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/02/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Routine maintenance
We always have a vehicle serviced by Hyundai. The dealership was courteous and prompt. Explained everything that was done along with recommendations for our next visit. Things were done in a timely,professional manner overall a great experience.

The Chagnon’s
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 10/03/2018 05:42 AM


 We appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
SR
STEVE RISLEY
Client vérifié
St. Augustine, FL
2013 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/24/2018
client vérifiéVérifié Client
Catégorie : Service
Resolved
Thanks so much for your attention to addressing my concerns regarding my recent service review.
Recommandé
Employés avec lesquels vous avez travaillé
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
Client vérifié
St. Augustine, FL
2013 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/24/2018
client vérifiéVérifié Client
Catégorie : Service
Resolved
Thanks so much for your attention to addressing my concerns regarding my recent service review.
Recommandé
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
09/19/2018
Type de service : Maintenance
Catégorie : Service
Know your job
needs serious improvement
Non recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/20/2018 05:26 AM


 Thank you for sharing your service experience with us. Our sincere apologies for the inconvenience this has caused you. Justin, your service consultant will be following up with you shortly. Thank you for bringing this to our attention.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/21/2018 12:28 PM


 Thank you for speaking with Justin today and again our sincere apologies for the inconvenience.




Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
PK
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Penni K.
Palm Coast, FL
2016 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/14/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always great service
We have been going to Hyundai of St. Augustine for all of our service for the past 9 years and always get great service.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/17/2018 05:29 AM


 We thank you for sharing your service experiences with us and your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
SR
STEVE RISLEY
TR
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Tiffany R.
Saint Augustine, FL
2018 Hyundai Santa Fe
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/10/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Job not complete
Everyone was really nice but I was supposed to receive a complimentary wash and vacuum and they only vacuumed my front seats.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 09/10/2018 01:55 PM


 Thank you for sharing your service experience with us. Our apologies for not informing you that the complimentary service wash only includes front seating area vacuum only. Roger, your service consultant will be following up with you shortly.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
SR
STEVE RISLEY
LT
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Lula T.
Saint Augustine, FL
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/30/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
EXCELLENT SERVICE
ON TIME AND COMPLETED AS USUALL
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/30/2018 08:04 AM


 Thank you for sharing you service experience with us and your continued loyalty to Hyundai of St Augustine.


It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
DT
DANNY PEREZ TORRES
SR
STEVE RISLEY
Client vérifié
Interlachen, FL
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/27/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
great service
great service
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/27/2018 02:34 PM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
SR
STEVE RISLEY
RB
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Richard B.
Palm Coast, FL
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/25/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always the People.
All the people you come in contact with at St. Augustine Hyundai are very friendly and always looking to help with anything they can. It's always a pleasure going there.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/27/2018 05:34 AM


 Thank you for sharing your kind words with us and it always our pleasure to see you.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
JP
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Jeffrey P.
St. Augustine, FL
2016 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/22/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Regular Service
Professional and on time service appointment. Always a pleasure to service my car at this Hyundai dealer.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/22/2018 09:05 AM


 We appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
CB
CHERYL BUCK
SR
STEVE RISLEY
BG
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Barbara G.
Palm Coast, FL
2012 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/18/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Satisfied
I am always satisfied with my service from St Augustine Hyundai.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/20/2018 05:44 AM


 We appreciate your long time loyalty and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
DT
DANNY PEREZ TORRES
SR
STEVE RISLEY
MD
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Michael D.
Saint Augustine, FL
2012 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/18/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Caring and professional crew!
I always have a great experience when having my car served at Hyundai St. Augustine!!
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/20/2018 05:43 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
TO
gravatar
Thomas O.
Palm Coast, FL
2012 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/15/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil change
Easy to schedule online, friendly staff, on time, the typical telling you about cabin air filters, tires, etc., which most people can easily do themselves or more cheaply elsewhere. Better than other Hyundai dealers service departments we've been to.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/15/2018 02:56 PM


 We thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
SR
STEVE RISLEY
RF
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Richard F.
Palm Coast, FL
2013 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/08/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fast and detailed service.
Super friendly and fast service.
Recommandé
CHERYL B. de Hyundai of St. Augustine a répondu le 08/08/2018 11:42 AM

Thank you for sharing your service experience with us and for the 5 star rating.

Employés avec lesquels vous avez travaillé
RY
ROGER YOUNG
SR
STEVE RISLEY
MP
gravatar
Michael P.
St. Augustine, FL
2015 Hyundai Elantra
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/03/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Recommandé
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/03/2018
Type de service : Maintenance
Catégorie : Service
Expired Oil Changes
After speaking with the service manager, Joe, we were able to resolve the problem to our satisfaction and will continue to do business with Hyundai of St. Augustine.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 08/03/2018 07:59 AM


 Thank you for taking the time to speak with today. Once again my apologies for the lack of communication at the time of your purchase. As we discussed, our service team is commited to providing you with an excellent service experience and will be taking care of your remaining oil changes. I am very happy to hear that your service experiences have been great and rest assured we will continue to do so. Thank you again and please don't hesitate to contact me directly if I may ever be of assistance.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
CB
CHERYL BUCK
SR
STEVE RISLEY
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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