SR

STEVE RISLEY

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(603 reviews)
88

MD
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Mary D.
Saint Augustine, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/12/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Recall problem
Very quickly done.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/12/2017 02:31 PM

 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé

SH
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Stacey H.
Saint Johns, FL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/11/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Service is great except this day other was slower than normal
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/11/2017 01:07 PM

Thank you for taking the time to share your service experience with us and your patience and understanding of the additional time needed to processes your appointment.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé

RK
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Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/11/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Ron k
The best
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/11/2017 05:36 AM

 Thank you for sharing your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé

TS
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Tony S.
Saint Augustine, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly, professional and personable.
Friendly, professional and personable.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/11/2017 05:34 AM

Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé

DH
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Dave H.
Elkton, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/09/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Professional operation
Service always pleasantly performed, as requested and on time
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/09/2017 02:42 PM

 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé

PW
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Phyllis W.
Palm Coast, FL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/09/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
The Staff at Hyundai are the greatest. Very welcoming and extremely professional. You feel that they are always excited to be of service.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/09/2017 09:44 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. The rear area is not vacuumed just to save time getting all of our guest's  vehicles done as quickly and efficiently as possible. Please request the rear to be vacuumed with your service consultant and they will make sure it is performed for you.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé

MO
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Michelle O.
Crescent City, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/08/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The Service Center and its great people keep me coming back ~
Although Hyundai of St Augustine is a little farther for me to drive ~ The great customer service I receive is well worth it.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/09/2017 09:49 AM

 Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine. Our service team enjoys hearing how we are doing.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé

Client vérifié
Clearwater, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/07/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Friendly staff and excellent services
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/09/2017 09:47 AM

 Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine. Happy New year from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé

EB
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Ellen B.
East Palatka, FL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/07/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Quality customer service
Excellent
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/09/2017 09:39 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé

SO
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Sandra O.
Saint Augustine, FL
2017 Hyundai Santa Fe S
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/05/2017
client vérifiéVérifié Client
Catégorie : Service
Improved Score
Received great service and follow up. Truly appreciate the corrective action and follow-up phone call.
Recommandé
Employés avec lesquels vous avez travaillé

SO
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Sandra O.
Saint Augustine, FL
2017 Hyundai Santa Fe S
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/05/2017
client vérifiéVérifié Client
Catégorie : Service
Improved Score
Received great service and follow up. Truly appreciate the corrective action and follow-up phone call.
Recommandé

Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
01/03/2017
Type de service : Maintenance
Catégorie : Service
A couple problems
Please contact me
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/04/2017 08:00 AM

Thank you for taking the time to speak with me today and letting me know it was the Finance Director that hasn't gotten back to you. I am glad to hear your service experience went well. Once again, my apologies for finance and I will notify them. I did make the notes in your records to show you do have the pre-paid maintenance package. Please feel free to contact me directly if I may ever be of assistance.  Thank you for your continued loyalty to Hyundai of St Augustine and Happy New year from our family to yours. 

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé

TW
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Thomas W.
Jacksonville, FL
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/03/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service
Love it
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/03/2017 05:53 AM

 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.
Happy New year from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé

Client vérifié
2016 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/02/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service Team
The job is done right the first time!
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/03/2017 05:50 AM

Thank you for sharing your service experiences with us and your continued loyalty to Hyundai of St. Augustine.
Happy New year from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé

MP
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Mahla P.
Green Cove Springs, FL
2016 Hyundai Sonata Hyb
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/02/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
First service
First service. Great and friendly staff
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 01/02/2017 01:43 PM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. Our apologies but for time reasons, we only vacuum the front seating area unless it is requested by our guests at the time of service write up.
Happy New year from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé

DZ
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Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/26/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Another home run.
Excellence personified.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 12/26/2016 01:49 PM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. 
Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé

HP
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Henri P.
Saint Augustine, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/23/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Rapid and first class service
Complete satisfaction
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 12/26/2016 05:39 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.
Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé

PM
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Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/23/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
great service
as always they went out of their way to be helpful and on time.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 12/23/2016 06:32 AM

Thank you for sharing your service experiences with us and your continued loyalty to Hyundai of St Augustine. 
Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé

TG
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Tammy G.
Ponte Vedra Beach, FL
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
12/15/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Slow service oil chg
1.5 hours for an oil chg.
Told cabin filter was filthy after just 9 months of use...did not replace.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 12/16/2016 08:30 AM

Hello Tammy,

 Thank you for taking the time to share your service experience with us. Our apologies for the length of time to service your vehicle. Danny, your service consultant will be following up with you. Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 12/19/2016 03:04 PM

Thank you again for sharing your feedback. Danny has been trying to contact you to let you know we do value you and your time. Once again our apologies for the extra amount of time it took to complete this service. 

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 12/28/2016 07:01 AM

Thank you for speaking with Danny and your continued loyalty to Hyundai of St Augustine.
Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé

Client vérifié
St. Augustine, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/15/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service and great people
Everyone was really nice and service was completed in a quick timely manner.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 12/15/2016 08:58 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé

GW
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George W.
Palm Coast, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/14/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Dealership is very well organized and staff is courteous.
I have recommended Hyundai to friends and family for years. Finally!!!! My sister bought a Santa Fe Sport and really likes the car. She is sorry she didn't listen to me sooner.
Recommandé
JOE K., Service and Parts Director de Hyundai of St. Augustine a répondu le 12/14/2016 02:29 PM

 We thank you for taking the time to share your kind words and your continued loyalty to Hyundai of St Augustine. Congratulations to your sister. Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.