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Cuco Garcia

Service Writer
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(131 reviews)
90

FI
FRED I.
Chicago, IL
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/07/2024
client vérifiéVérifié Client
10
Midtown Auto Repair- Goodyear
I first scoring was entered by mistake. (See comment below) The comment was intended for Soutloop Auto Repair - Goodyear.

My experience with Midtown Auto Repair was excellent and I intend to do business with them soon. There is no question that I will recommend this business to a friend and colleagues.
Employés avec lesquels vous avez travaillé

FI
gravatar
Fred I.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/06/2024
10
I wrote a review about the wrong
This store was excellent
Owner de Midtown Auto Repair- Goodyear a répondu le 11/07/2024 09:35 AM

We're glad to hear you had an excellent experience with us! It sounds like we hit the nail on the head—or should we say, the tire on the road? Your support means a lot to us, and we're always here to help keep you cruising smoothly.

Employés avec lesquels vous avez travaillé

FI
FRED I.
Chicago, IL
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/07/2024
client vérifiéVérifié Client
10
Midtown Auto Repair- Goodyear
I first scoring was entered by mistake. (See comment below) The comment was intended for Soutloop Auto Repair - Goodyear.

My experience with Midtown Auto Repair was excellent and I intend to do business with them soon. There is no question that I will recommend this business to a friend and colleagues.

Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
11/06/2024
0
Bad Experience First Time At Midtown Auto Repair- Goodyear
The sales person was guile and rude. He ripped me off for money leading me to believe a service would be provided that I’d requested. When confronted the guy told me he had placed material on my car that didn’t exist. I will never go there again nor will I recommend anyone to the store.
Owner de Midtown Auto Repair- Goodyear a répondu le 11/07/2024 10:35 AM

Hi Fred I will send you a rescore request so you can change your score to a 5. 

Employés avec lesquels vous avez travaillé

BJ
BRIANNA J.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/04/2024
client vérifiéVérifié Client
10
Great Service
Expensive but they did a great job. My car is driving like new again thanks to the team at Midtown Auto
Owner de Midtown Auto Repair- Goodyear a répondu le 11/05/2024 09:35 AM

We appreciate your feedback and are delighted to hear your car is back to its “new car” glory. While we understand that top-notch service can come at a price, our team is committed to delivering quality work that keeps your ride in tip-top shape. If your car starts to feel too much like a vintage model again, you know where to find us. Safe driving!

Employés avec lesquels vous avez travaillé

MS
MAUREEN S.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/03/2024
client vérifiéVérifié Client
10
Excellent, honest and fast
I came out to my car which had scratches on both front and back drivers side doors. My heart sunk. Now what? I am a female, and car issues have presented the usual search for an honest mechanic. I had found one, but he was all the way out near the suburbs. My friend recommended this shop. In the extremely short time I was there, there must have been at least 10 people coming in and out, all happy. Coco and Shelly gave me a great price, did such a great job that my car looked better than it looked before it was scratched and even as a walk in, sent me on my way in no time. There was no painting needed. They buffed it out. All this and conveniently in the middle of a high end area of the city.
Owner de Midtown Auto Repair- Goodyear a répondu le 11/04/2024 09:35 AM

It sounds like you had quite the adventure with your car, but fear not—Midtown Auto Repair- Goodyear is here to save the day! We're glad that Coco and Shelly were able to work their magic and buff those scratches away, leaving your car looking better than ever. It’s always nice to know that a little TLC can go a long way, even in the hustle and bustle of our city. We appreciate you sharing your experience, and it's great to hear that you found our shop after the search for an honest mechanic. With such a steady stream of happy customers, we like to think of ourselves as the automotive version of a neighborhood watch—keeping your cars safe and sound. If you have any more car-related mysteries in the future, you know where to find us!

Employés avec lesquels vous avez travaillé

PG
PERI G.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/28/2024
client vérifiéVérifié Client
10
Friendly service!
Service was very friendly and thorough, they definitely could’ve charged me more for things I didn’t need but they were instead honest and straightforward. Definitely will be coming back!
Owner de Midtown Auto Repair- Goodyear a répondu le 10/29/2024 09:34 AM

We're glad to hear that you appreciated our honesty and thoroughness! It sounds like we hit the sweet spot between service and integrity – kind of like finding a dollar in an old pair of jeans. Your trust means a lot to us, and we look forward to keeping your vehicle in tip-top shape whenever you're back.

Employés avec lesquels vous avez travaillé

DF
DANIEL F.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/26/2024
client vérifiéVérifié Client
10
Fast and Job well done!
In and out in 45 mins. Fixed my tire. Was very happy w the service. I would return.
Owner de Midtown Auto Repair- Goodyear a répondu le 10/27/2024 09:35 AM

Thanks for the fantastic review! We're all about getting you back on the road in no time, and it sounds like we nailed it with that tire fix. We're glad you had a great experience and look forward to keeping your wheels rolling smoothly in the future. Safe travels!

Employés avec lesquels vous avez travaillé

AO
AL O.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/25/2024
client vérifiéVérifié Client
10
Excellent
Ive been to Midtown several times recently and I find them to be excellent. They are polite and do a thorough job in explaining things. I got sn oil change yesterday and was in and out in 20 minutes. You can't go wrong here.
Owner de Midtown Auto Repair- Goodyear a répondu le 10/26/2024 09:36 AM

We're happy to hear that your visits to Midtown Auto Repair have been excellent! It sounds like our team was not only diligent but also quick on their feet – getting an oil change done in 20 minutes should qualify as an Olympic sport. We pride ourselves on making sure everything is clear for our customers, so we're glad that the explanations hit the mark. Here’s to keeping your vehicle in tip-top shape!

Employés avec lesquels vous avez travaillé

VT
VICKY T.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/25/2024
client vérifiéVérifié Client
10
Came in for an oil change
Love the crew at Midtown Auto! Dropped in for an oil change. Had me in and out in no time! A personable and professional crew!
Owner de Midtown Auto Repair- Goodyear a répondu le 10/26/2024 09:36 AM

We're delighted to hear you had a smooth experience with us at Midtown Auto! Getting you in and out quickly for that oil change is like a race against the clock—where everyone wins. Our team takes great pride in balancing professionalism with a friendly atmosphere, so it’s fantastic to know that resonated with you. If you ever need anything else, just give us a shout!

Employés avec lesquels vous avez travaillé

JP
JOSH P.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/20/2024
client vérifiéVérifié Client
10
Quick and affordable repair
Fair pricing, thanks for saving me the headache!!
Owner de Midtown Auto Repair- Goodyear a répondu le 10/21/2024 11:26 AM

It sounds like we hit the nail on the head with your visit! We believe that fair pricing should be the standard—not a surprise—so we're glad we could help save you from any automotive headaches. Here’s to smoother rides and fewer surprises in the future!

Employés avec lesquels vous avez travaillé

LF
LASEAN F.
Chicago, IL
Dodge PROMASTER 1500
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/19/2024
client vérifiéVérifié Client
10
Help with flat tire
Came in with a flat tire. The guys were extremely helpful and got me out of the shop fast.
Owner de Midtown Auto Repair- Goodyear a répondu le 10/20/2024 09:35 AM

We appreciate your feedback and are glad to hear that we could help you get back on the road in no time. Flat tires can really throw a wrench in your plans, but our team was ready to get you rolling again. We strive to make the repair process as quick and smooth as possible. Safe travels, and may your tires stay inflated and your adventures be flat-free!

Employés avec lesquels vous avez travaillé

GB
GEORGI B.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/18/2024
client vérifiéVérifié Client
10
Tesla
Nice service. They have special equipment for Tesla. Fix my flat tire for less than 10 mins.
Owner de Midtown Auto Repair- Goodyear a répondu le 10/19/2024 09:36 AM

We're glad to hear you had a nice experience with us! It's always a good day when we can get you back on the road faster than it takes to brew a cup of coffee. Our Tesla equipment is pretty snazzy, and we're happy it came in handy for you. If you ever find yourself needing assistance again—be it a flat tire or just a quick chat about electric vehicles—don't hesitate to reach out!

Employés avec lesquels vous avez travaillé

JA
JOY A.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/14/2024
client vérifiéVérifié Client
10
JA Oil Change
The service was friendly and quick. They went out of their way to accommodate me
Owner de Midtown Auto Repair- Goodyear a répondu le 10/15/2024 09:35 AM

We're glad to hear that you had a friendly and quick experience with us! Our team loves going the extra mile, even if it means dodging a few cones along the way. Your satisfaction is our top priority, and we appreciate you taking the time to share your feedback. Safe travels!

Employés avec lesquels vous avez travaillé

CO
CHIH HSIA O.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/13/2024
client vérifiéVérifié Client
10
Car tires
I am happy what I see and coolco was quick and help me out really fast , he is a nice guy and done a wonderful service.
Owner de Midtown Auto Repair- Goodyear a répondu le 10/14/2024 09:37 AM

We're glad to hear you had a great experience with us! It sounds like Coolco was on his A-game, providing quick and wonderful service. We always aim to be the pit crew that gets you back on the road in no time. If you ever need more assistance, you know where to find us!

Employés avec lesquels vous avez travaillé

JB
JOE B.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/13/2024
client vérifiéVérifié Client
10
Great service at the right price.
Courteous and prompt service, accurate estimate.
Owner de Midtown Auto Repair- Goodyear a répondu le 10/14/2024 09:37 AM

We're glad to hear that you had a positive experience with our courteous and prompt service! We aim to provide accurate estimates because surprises should be limited to birthday parties, not auto repairs. Your feedback is much appreciated, and we're here for any future automotive adventures you might have. Keep cruising!

Employés avec lesquels vous avez travaillé

SR
STEPHANIE R.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/13/2024
client vérifiéVérifié Client
10
Amazing
I came on a Saturday morning and expected it to be slammed, but I was seen immediately for my slashed tire. Cuco was so friendly and transparent, and talked me through all my options, including referring me to a different store where my warranty could be honored immediately instead of going through the reimbursement process. I ultimately decided to stay and be seen at Midtown because of their honesty and efficiency, and my tires were replaced within an hour. I will be using them in the future for all my car repair needs.
Owner de Midtown Auto Repair- Goodyear a répondu le 10/14/2024 09:37 AM

We're delighted to hear that your Saturday morning tire crisis turned into a quick and friendly visit! It sounds like Cuco really hit the nail on the head (or tire, in this case) with his transparency and advice. Honesty really is the best policy, especially when it comes to anything that rolls on four wheels. We're glad you decided to stick with us and that we could get you back on the road so quickly. We look forward to being your go-to for car repair needs—let's keep those tires turning!

Employés avec lesquels vous avez travaillé

MC
MEGAN C.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/07/2024
client vérifiéVérifié Client
9
New Tire and Wheel Repair
Midtown did a great job. Great experience. Quick response and turnaround of completion.
Owner de Midtown Auto Repair- Goodyear a répondu le 10/08/2024 09:36 AM

We're glad to hear you had a fantastic experience with us! Quick responses and speedy service are our specialties, but we still promise to work on our coffee brewing skills in the waiting area. Your support means a lot, and we’re here whenever you need us again!

Employés avec lesquels vous avez travaillé

LC
LESLIE C.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2024
client vérifiéVérifié Client
10
Kind people who get the job done!
Everything g was done quickly and everyone was so nice and patient answering all of my questions.
Owner de Midtown Auto Repair- Goodyear a répondu le 10/02/2024 09:36 AM

We're glad to hear that everything went smoothly and that our team members took the time to keep you informed! It’s always nice when the car care process feels less like a trip to the dentist and more like a chat with friends. Your satisfaction is our fuel!

Employés avec lesquels vous avez travaillé

JK
JOANNE K.
Chicago, IL
Honda *CR-V
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2024
client vérifiéVérifié Client
10
Great service
I have been going to this service station for a few years and the staff is always friendly and they get the job done quickly, competently and reasonable priced.
Owner de Midtown Auto Repair- Goodyear a répondu le 10/02/2024 09:36 AM

We appreciate your continued trust in us over the years! It’s great to know our team’s friendly attitude and quick, competent service keeps your tires rolling smoothly—and at a reasonable price, no less. We’re all about making car care as easy as possible (while keeping an eye on those wallets). Thank you for being part of our automotive family!

Employés avec lesquels vous avez travaillé

SE
STEVE E.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2024
client vérifiéVérifié Client
10
Walk in service
Handled very quickly, affordable. Great place been there many times
Owner de Midtown Auto Repair- Goodyear a répondu le 10/02/2024 09:36 AM

We appreciate you taking the time to share your experience! It sounds like we’re hitting all the right notes with speed and affordability. Your repeat visits have made us feel quite popular—like the coffee shop where everyone knows your name, only with more grease and fewer muffins. We're glad to have you as part of our Midtown Auto Repair family!

Employés avec lesquels vous avez travaillé

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Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.