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SureCritic / Concessionnaire Hyundai / Earnhardt Hyundai North Scottsdale / Ricardo Garcia
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Ricardo Garcia

Earnhardt Hyundai North Scottsdale
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(1198 reviews)
92

Critiques de Ricardo Garcia

Client vérifié
Phoenix, AZ
2013 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/23/2016
client vérifiéVérifié Client
Catégorie : Service
Service was excellent ?
Ricardo my service advisor did excellent job,thank you!
Recommandé
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/23/2016
Type de service : Maintenance
Catégorie : Service
N/A
Poor
Non recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 08/25/2016 08:23 AM

We are sorry that you've rated your visit as poor.

We strive to provide all of our customers with the very best service and experience possible.  If you have concerns that I could help address, please contact me directly.

Michael Southern
Service Manager
480-368-6730

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
ML
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Mary L.
Phoenix, AZ
2013 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/19/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil change
Good service , friendly staff, nice snacks while you wait
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 08/19/2016 04:39 PM

Thank you Mary.

We are glad to be your Hyundai dealer, thank you for the great review and we look forward to serving you again.

Michael Southern
Service Manager

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Ricardo Garcia
TL
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Thomas L.
Payson, AZ
2013 Hyundai Santa Fe
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
08/18/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Not too excited
Not too excited
Non recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 08/18/2016 02:04 PM

Thank you for particpating the SureCritic review process.

Exciting and routine car maintenance do not often find themselves in the same sentence.  However, while not exciting, we do hope your service was complete.  Perhaps we can find some way to make your next visit more "exciting". 

Michael Southern
Service Manager

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Ricardo Garcia
KS
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Kristine S.
Phoenix, AZ
2015 Hyundai Sonata
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
08/16/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Lack of meeting expectation
Could have been better
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 08/16/2016 09:23 AM

Thank you for the feedback.

Certainly we tried to meet or exceed your expectations every visit.  This time we found a very old recall which applied to your vehicle and for your safety we made sure that work was done this visit.  When the appointment was scheduled, and because we had not seen your car previously, we weren't able to forsee this complication.

We did share the needed work with the driver who dropped off the car and we do certainly wish we had been able to meet your original promise time.  We hope it helps that both of the previously missed recalls for your car are now done and in the future we will have your vehicle info on file to check for recalls before you visit.

We appreciate you choosing us this time and we would be happy to help you again in the future.

Michael Southern
Service Manager

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Ricardo Garcia
EG
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Esther G.
Scottsdale, AZ
2017 Hyundai Elantra
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
08/15/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Frustrating
When I attempted to explain to the Service Manger my concerns over my past 3 visits, he suggested that he could help me find another dealership to go to, instead of attempting to rectify the issues.
Non recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 08/15/2016 01:49 PM

We share your frustration.

You did make it clear there was nothing we could do to assuage your feelings towards our store, so we thought the offer of a referral to another dealership may best meet your expectations.

Michael Southern
Service Manager

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Ricardo Garcia
LR
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Louise R.
Scottsdale, AZ
2007 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/15/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
excellent experience
Ricardo has earned our business for our future service needs.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 08/15/2016 11:53 AM

Thank you Louise.

We are glad you liked working with Ricardo and we look forward to serving you again.

Michael Southern
Service Manager

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Ricardo Garcia
RG
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Robert G.
Scottsdale, AZ
2014 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/11/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Surveys are ANNOYING
Wish all car dealers would stop with all the surveys!!!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 08/11/2016 01:24 PM

Thank you for the positive review.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

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Ricardo Garcia
RH
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ROBERT/GAIL H.
2013 Hyundai Azera
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/11/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Prompt, courteous and knowledgeable service. Nice waiting area, friendly staff.
See above
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 08/11/2016 12:05 PM

Thank you both.

We are glad to be your Hyundai dealer and we look forward to seeing you and  your Azera again next visit.

Michael Southern
Service Manager

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Ricardo Garcia
WG
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William G.
Scottsdale, AZ
2015 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/08/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Excellent
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 08/08/2016 05:11 PM

Thank you for the 5-star review.

We are glad to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

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Ricardo Garcia
BV
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Bonnie V.
Phoenix, AZ
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/08/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Helpful
We moved up to this area from Ahwatukee and couldn't be happier to have found your service center just as friendly as the one we had.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 08/08/2016 10:55 AM

Thank you for the great review.

We are glad to be your Hyundai dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

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Ricardo Garcia
MC
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Maja C.
Phoenix, AZ
2011 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Recal
Service was good. Could have been but the great customer service made up for it. When I am ready to part with my Elantra I will be trading it for a Hyndai SUV.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 08/05/2016 09:11 PM

Thank you for the 5-star review.

We are glad to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

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Ricardo Garcia
TP
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Theresa P.
Scottsdale, AZ
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The folks who work there
Pleasant knowledgeable listen to client. Overall best car team ever
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 08/05/2016 12:58 PM

Thank you Theresa.

We are glad to be your Hyundai dealer.  Thank you for the great review and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
Client vérifié
Scottsdale, AZ
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent service
your team is courteous, knowledgeable and 110% committed to service excellence
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 08/05/2016 12:20 PM

Thank you for the great review.

We are glad to be your dealership and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
Client vérifié
Scottsdale, AZ
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
excellent
excellent service
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 08/05/2016 10:54 AM

Thank you for the 5-star review.

We are glad to be your Hyundai dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

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Ricardo Garcia
PD
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PHILLIP D.
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/04/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service appt
Good experience
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 08/04/2016 10:35 PM

Thank you Phillip.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

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Ricardo Garcia
RA
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Ryan A.
Phoenix, AZ
2012 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/02/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service
The waiting area is very nice. Ricardo was very pleasant to work with. He went over everything with me and also tested the battery because he felt like the car was turning over slow and of course the battery was going bad so we ended up replacing the battery. Thank goodness. I didn't want to be stuck in Arizona's hot summer because of my battery.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 08/02/2016 11:36 AM

Thank you Ryan.

It is always a pleasure to see you and we are very glad that you come to us for service.  Thank you for choosing us and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

p.s. Thank you for Yelp!ing us too, huge thanks!

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
WG
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William G.
Scottsdale, AZ
2015 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/01/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Another Great Experience
This Is My 4th Service For My 2015 Elantra and I Am Always Impressed When I Go There.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 08/01/2016 10:16 PM

Thank you for the great review.

We are glad to be your Hyundai dealer and we look forward to seeing you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
Client vérifié
Phoenix, AZ
2014 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/29/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Pleasant environment
The wait was pleasant with 2 tiny kids. Could have been excruciating keeping their attention that long, but the wait area is nice, they have a kid's area, and snacks!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/29/2016 03:52 PM

Thank you for the great review.

We are glad to be your Hyundai dealer and we're glad you enjoyed our kid's room.  We look forward to seeing you for many years and miles to come.

Michael Southern
Service Manager

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Ricardo Garcia
KV
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Kenneth V.
2013 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/29/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
ecc
ef
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/29/2016 03:49 PM

Thank you for the 5-star review.

Ecc ef.  We are glad to be your Hyundai dealer.

Michael Southern
Service Manager

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Ricardo Garcia
DJ
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Douglas J.
Phoenix, AZ
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/28/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always world class service
Great, Fast and Friendly Service.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/29/2016 05:28 AM

Thank you Douglas.

We are very glad to be your dealer, thank you for the great review and we'll see you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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Ricardo Garcia
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