ROBERT BINKLEY

Puente Hills Hyundai

Évaluation globale

4,7

(267 reviews)

85

Critiques de ROBERT BINKLEY

Client vérifié

Walnut, CA

2013 Hyundai Sonata

ReScore Avis™

05/27/2017

Vérifié Client

Catégorie : Service

They made sure to resolve all my concerns

I just want to thank Justin and Mr Chan for following up with me regarding my last visit. They made sure to resolve my concerns and prove to me that they really do care about their customers. Justin made sure to follow up with me regarding bringing my car and also having a driver ready for me to take me home while my car was being worked on.He made my experience very pleasant and comfortable he went above and beyond. I really appreciate him making sure that at the end of the day I drove away a happy customer. I will definitely be coming to Hyundai for any service need and will definitely recommend my friends and family to my rep Justin. Thank you once again!!!

Recommandé

Avis original

05/23/2017

Type de service : Repair

Catégorie : Service

Car was not ready on time as promised and they also forgot to wash my car and vacuum even though they put it on the paperwork.

They seem to make a lot of mistakes resulting in the customer having to wait long periods of time.

Non recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 05/23/2017 12:49 PM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
You are absolutely right that your service was not acceptable, and I apologize once again for your service.
It is our goal to make sure every customer has a great experience, and I am very sorry we did not meet your expectations.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

CHAN P., service manager de Puente Hills Hyundai a répondu le 05/28/2017 08:28 AM

Hi,
Thank you for your rescored!

Employés avec lesquels vous avez travaillé

FC

Frank C.

Rosemead, CA

2003 Hyundai Santa Fe

05/20/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Customer Review.

Good service and good treatments in the morning for the customers. The location is convenience.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 05/21/2017 07:20 PM

Hi Frank,
Thank you so much for taking the time to write this review.
I am so glad to hear that you were treated well on your visit here.
Comments like this help our staff to continue the good service!

Employés avec lesquels vous avez travaillé

Client vérifié

Rowland Hghts, CA

2012 Hyundai Accent

05/17/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Very courteous, my car was ready earlier than I expected. My driver who picked me up was also very courteous. Great time!

Yes I would, we have purchased three Hyundai.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 05/18/2017 07:32 AM

Hi,
Thank you so much for taking the time to write this review.
I am so glad to hear that you were treated well on your visit here.
Comments like this help our staff to continue the good service!

Employés avec lesquels vous avez travaillé

TS

Thomas S.

Whittier, CA

2011 Hyundai Sonata

05/12/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Disappointed

Poor service for first time in 6+ years.

Non recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 05/13/2017 03:39 PM

Hi Thomas,
Thank you for taking the time to give us your feedback.
I am very sorry to hear of your recent experience.
I apologize once again for your service.

Employés avec lesquels vous avez travaillé

KB

Karen B.

La Mirada, CA

2010 Hyundai Genesis Co

ReScore Avis™

05/11/2017

Vérifié Client

Catégorie : Service

Service Rep was GREAT!!

Justin Gonzales was very professional and thorough in processing my paperwork. Repairs were done in a very timely manner. He kept me updated on the progress of my car. For future car issues I will make sure I request Justin his exceptional follow through made my visit a pleasurable one.

Recommandé

Employés avec lesquels vous avez travaillé

KB

Karen B.

La Mirada, CA

2010 Hyundai Genesis Co

ReScore Avis™

05/11/2017

Vérifié Client

Catégorie : Service

Service Rep was GREAT!!

Justin Gonzales was very professional and thorough in processing my paperwork. Repairs were done in a very timely manner. He kept me updated on the progress of my car. For future car issues I will make sure I request Justin his exceptional follow through made my visit a pleasurable one.

Recommandé

Avis original

05/11/2017

Type de service : Maintenance

Catégorie : Service

Average

The location is OK.. The Service is very expensive compared to other services that I have used in the past. In my opinion not really a good value

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 05/11/2017 04:04 PM

Karen,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

CHAN P., service manager de Puente Hills Hyundai a répondu le 05/11/2017 05:11 PM

Thank you for your rescore.

Employés avec lesquels vous avez travaillé

Client vérifié

Ontario, CA

2015 Hyundai Sonata Hyb

05/11/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

PH Hyundai #1

Since I've been driving Hyundai cars I've only brought my car to PH Hyundai for service. I've purchased two cars from PH Hyundai and it is my dealer for service. I could go another dealer that's closer to my home but I prefer PH. The staff in the Service Department is well knowledgeable and friendly. Javier is the best. While waiting for your car you have everything there for you, nice lounge with a TV, vending machines, complimentary water, coffee, and snacks. It really makes the wait time go by fast.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 05/11/2017 04:08 PM

Hello,
Thank you so much for taking the time to write this review.
I am so glad to hear that you were treated well on your visit here.
Comments like this help our staff to continue the good service!

Employés avec lesquels vous avez travaillé

JC

John C.

Pasadena, CA

2011 Hyundai Sonata Hyb

05/10/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Sean Kim

My go to guy!

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 05/10/2017 01:25 PM

Hi John,
Thanks for being a loyal customer to us,we appreciate the kind words about our dealership.
I will pass the message on Sean.
Thanks also for the 5 Star survey.
Look forward seeing you for your next scheduled service visit.

Employés avec lesquels vous avez travaillé

Service Director

GC

Griselda C.

La Puente, CA

2014 Hyundai Sonata

05/09/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Excellent service

Yes

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 05/09/2017 01:24 PM

Hi Griselda,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé

Client vérifié

2013 Hyundai Sonata

05/09/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Excellent Service

As usual, I was very happy with the customer experience there. My car is at 50,000 miles, and with the routine maintenance I receive there, I have experienced no major problems.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 05/09/2017 01:31 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé

Client vérifié

Whittier, CA

2013 Hyundai Elantra

05/02/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Satisfied

Went to have my ac checked was ok after it was repaired but a few days later it stopped cooling so took it back service department was very apologetic, they checked and repaired runs great

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 05/02/2017 04:38 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé

KM

Kathleen M.

Brea, CA

2013 Hyundai Sonata Hyb

05/01/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Friendly competent service

I feel valued as a customer and the service is competent.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 05/01/2017 02:23 PM

Hi Kathleen,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.,

Employés avec lesquels vous avez travaillé

Service Director

RV

Robert V.

2015 Hyundai Genesis

05/01/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

best service ever

everyone greets you with a smile. the friendliness appears genuine.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 05/01/2017 02:22 PM

Hi Robert,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé

Service Director

DS

Dalhia S.

2017 Hyundai Elantra

04/29/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Air condition

Not hood

Non recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 04/30/2017 01:24 AM

Hi Dalhia,
Thank you very much for the honest feedback, and your concerns. I sincerly apologize for the inconveienc in service here.

Employés avec lesquels vous avez travaillé

CF

Caroline F.

West Covina, CA

2012 Hyundai Sonata

04/28/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

GREAT SERVICE

I WAS GIVEN EXCELLENT SERVICE

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 04/28/2017 11:49 AM

Hi Caroline,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé

Client vérifié

Chino Hills, CA

2013 Hyundai Elantra

04/22/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service is just so so

I go there just because it is closer to my area and service is just average.

Non recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 04/22/2017 05:50 PM

Hi Lai,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

Employés avec lesquels vous avez travaillé

RA

Ricardo A.

Pico Rivera, CA

2016 Hyundai Sonata

04/21/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Customer service and ameneties

Great service!!

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 04/22/2017 09:15 AM

Hi Ricardo,
Thank you for your kind words.
We appreciate the 5 Star score. You have always been a very loyal customer to us and we thank you much.

Employés avec lesquels vous avez travaillé

JR

Joseph R.

Walnut, CA

2013 Hyundai Equus

04/20/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

I barely get out of my car and there is someone there to greet me.

Quick reliable service with excellent customer service.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 04/20/2017 02:49 PM

Hi Joseph,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé

TD

Theresa D.

Whittier, CA

2005 Hyundai Tucson

04/18/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Always great service and friendly

Always satisfied with the work done

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 04/19/2017 08:13 AM

Hi Theresa,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé

Client vérifié

Rowland Heights, CA

2013 Hyundai Genesis

04/18/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Not enough Technicians and service advisors. Estimating time of service needs to be better.

Communicating with client on status is very important. Specially if not going to be ready as promised.

Non recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 04/19/2017 08:12 AM

Hi Yolanda,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
We are hiring more staff now.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employés avec lesquels vous avez travaillé

Service Director

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