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SureCritic / Concessionnaire Hyundai / Puente Hills Hyundai / ROBERT BINKLEY
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ROBERT BINKLEY

Puente Hills Hyundai
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(267 reviews)
85

Critiques de ROBERT BINKLEY

Client vérifié
West Covina, CA
2012 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/25/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Amazing
Dealership took care of my car's service needs despite passing warranty threshold
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 04/25/2018 03:19 PM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
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ROBERT BINKLEY
RK
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Roger K.
Diamond Bar, CA
2015 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/18/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Absolutely trustworthy
Whenever I take either of my 2 Elantras in, I know that they will be serviced expertly and delivered back to me at the time promised. They always check the service history of my car and over good suggestions as what needs to be done. I am never pressured to do something I don't feel is needed at that time. I wouldn't take my cars anywhere else.


My service writer, Javer Esquivel, * * * * * * ( 6 STARS, 5 is not enough )
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 04/20/2018 07:41 AM

Hi Roger,
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received exellentservice from Javer, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
CM
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Cheng M.
El Monte, CA
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/03/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Service Rep Xavier was great! He was able to me in and out the service needs within a very reasonable time. However, calling or text Service rep department in general was disappointing. There was no one available on the phone or acknowledge the text message sent. I have tried calling & texting. Hyundai needs to have enough staffing to handle phone calls & return text or open up the website for customer to schedule the next service.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 04/04/2018 03:57 PM

Hi Cheng,
Thank you for 5 star survey.
We are happy to hear that you received great service from Javer.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
JE
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Jamie E.
Whittier, CA
2015 Hyundai Sonata Hyb
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/03/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Javier
Javier the service MGR is absolutely the best. the only man I will go to there. Sadly I am extremely unhappy with Sonata hybrid and will be contacting corporate!
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 04/04/2018 03:44 PM

Hi Jamie,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
WY
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Wagih Y.
Rowland Heights, CA
2014 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/27/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Awesome
I'm very satisfied with the service.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 03/28/2018 09:37 AM

Hi Wagih,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
JL
JAE LEE
SERVICE ADVISOR
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ROBERT BINKLEY
KL
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Kang L.
Rowland Heights, CA
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/25/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
my recent visit to Puente Hills Hyundai
in this visit i have a few maintenance services on my Sonata including transmission fluid replace and fuel injector cleaning. all completed within estimated time fully to my expectations and satisfaction. job well done, thank you.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 03/26/2018 08:31 AM

Hi Kang,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
avatar
ROBERT BINKLEY
DA
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Donna A.
West Covina, CA
2015 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/20/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
customer service
I love the help that I get every time I bring in my car
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 03/20/2018 05:14 PM

Hi Donna,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
Client vérifié
La Puente, CA
2013 Hyundai Sonata
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/14/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Poor Service
Poor Service
Non recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 03/14/2018 09:49 AM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

Employés avec lesquels vous avez travaillé
avatar
ROBERT BINKLEY
SK
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Sean K.
Glendale, CA
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/03/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service is improving a lot
Last time that I visited, I felt that I was being strong armed for some repairs. But on the recent visit, they were more understanding of my financial concern. The service person explained to me about what repairs and maintenance was more essential and why. Having a limited budget and struggling financially, I am more appreciative of the empathy and concern displayed by the service desk person.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 03/03/2018 08:03 AM

Hi Sean,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
JC
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Jonathan C.
Hacienda Heights, CA
2016 Hyundai Sonata Plu
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/02/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
n/a
n/a
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 03/02/2018 11:42 AM

Hi Jonathan,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
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ROBERT BINKLEY
HS
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Honeylyn S.
West Covina, CA
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/21/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent Customer Service
When I dropped off my car for a recall everybody was very friendly and helpful. As soon as they finished they called me and fixed the problem. I even had a free car wash and everything went very smoothly.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 02/21/2018 11:15 AM

Hi Honeylyn,
Thank you for taking the time to complete our survey and shared on Google.
I appreciate business and happy to hear that you received exellent service from Alex, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
avatar
ROBERT BINKLEY
WC
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Wilma C.
Walnut, CA
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/20/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Love going there
Javier is always very helpful and goes above and beyond! Great service.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 02/20/2018 10:20 AM

Hi Wilma,
Thank you for 5 star survey.
We are happy to hear that you received great service from Javer.
We are looking forward to seeing you again.

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
Client vérifié
Alhambra, CA
2014 Hyundai Elantra Co
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/20/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent
Great services
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 02/20/2018 10:06 AM

Hi,
Thank you for 5 star rating with kind words.
We are looking forward to seeing you again soon.

Employés avec lesquels vous avez travaillé
avatar
ROBERT BINKLEY
IT
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Ivy T.
Diamond Bar, CA
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/29/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
what it mean review title, I do not understand?
Excellent service.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/29/2018 07:53 AM

Hi Ivy,
Thank you for your 5 star survey.
We are happy to hear that our service advisor gave you exellent service.
We are looking forward to seeing you soon.

Employés avec lesquels vous avez travaillé
avatar
ROBERT BINKLEY
PR
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Philip R.
Whittier, CA
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/25/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent Service and Recommendations
Memorable experience getting my Sonata serviced. Javier was extremely helpful, efficient, and made my service experience an easy one. He also made sure to alert me to the next round of scheduled maintenance and what that would involve from a time and cost perspective. Appreciated being informed of what to prepare for.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/25/2018 01:00 PM

Hi Philip,
Thank you for your 5 star survey, and being loyal customer.
We are happy to hear that Javer provide you exellent service to you.
We are looking forward to seeing you soon.

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
KM
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Kimberly M.
Walnut, CA
2014 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/24/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent!
I had my service with Javer, who was fantastic. He did a great job of explaining everything that would be done during the service and keeping me informed about my car. I will definitely be making my appointments with him in the future.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/24/2018 02:57 PM

Hi Kimberly,
Thank you for your 5 star survey, and being loyal customer.
We are happy to hear that Javer provided exellent service to you.
We are looking forward to seeing you soon.

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
Client vérifié
Los Angeles, CA
2014 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/23/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Awesome Service
The service was prompt and professional went in for a oil change and found out I had two recalls. The rep was nice to let me know about them and was taken care of. I always come to this location when I live way closer to the Commerce location (which has horrible customer service). Never had a bad experience at this location always nice professional workers and always leave satisfied.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/23/2018 04:03 PM

Hi,
Thank you for your 5 star survey, and being loyal customer despite of driving extra miles.
We are happy to hear that we always provide you awesome service whenever you visited our dealership.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
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ROBERT BINKLEY
PC
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Peter C.
Anaheim, CA
2011 Hyundai Elantra
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
01/11/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Respond to your email regarding my last one
Thanks for your improvement
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/12/2018 10:05 AM

Hi Peter,
Thank you for taking the time to give us your feedback. I am very sorry to receiving of 3 star rating.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com.

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
Client vérifié
Diamond Bar, CA
2012 Hyundai Sonata
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/02/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Safety recall -NOT
Failed part replacement should have been covered under a safety recall. Replacement of $6 part cost me $400.
Non recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/04/2018 08:40 AM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
Your comment will be helpful to improve our service for future.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.
Happy New Year!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
Client vérifié
Diamond Bar, CA
2017 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/02/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Thanks!
Raymond was very friendly and helpful

Thank you
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/02/2018 01:30 PM

Hi,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
I am looking forward to seeing you soon.
Happy New Year!

Employés avec lesquels vous avez travaillé
avatar
ROBERT BINKLEY
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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