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SureCritic / Concessionnaire Hyundai / Van Horn Hyundai Fond Du Lac / NICOLE MAND
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NICOLE MAND

Van Horn Hyundai Fond Du Lac
Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(10 reviews)
59

Critiques de NICOLE MAND

MC
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Michael C.
Lomira, WI
2012 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/04/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
The Tech's are great at what they do. Followed by a personal and appreciative Service Department
Great Team all around!
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 03/07/2022 05:56 AM

Hi, Michael!

Wow! What wonderful feedback! Our sincerest thanks for taking the time to return our survey and for the kind words! It really means a lot to all of us here at Van Horn Hyundai Service! We are so happy to see you had another 5 Star visit when you were recently in for service with your 2012 Hyundai Sonata Elantra! We truly do care about you, your Hyundai, and every experience you have here!

As always, thank you for choosing us and we look forward to keeping you safely on the road for many miles to come!


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employés avec lesquels vous avez travaillé
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NICOLE MAND
TG
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Theresa G.
Fond Du Lac, WI
2019 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/30/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Always very accommodating and helpful.
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 11/30/2021 04:37 PM

Hi, Theresa!

It was our absolute pleasure to help get your tire concern fixed quickly! We are always here to help! We truly do care about you, your Hyundai, and every experience you have here! Thank you for taking the time to return our survey with a perfect score! It means so much to all of us here at Van Horn Hyundai Service! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employés avec lesquels vous avez travaillé
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NICOLE MAND
NM
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Nancy M.
Mayville, WI
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/08/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Quick and friendly
Van Horn staff were very friendly and had my car in the garage in no time at all. It didn't take long for my car to be completed
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 11/11/2021 06:26 AM

Hi, Nancy!

It was our pleasure to get you in and out quickly for your appointment! We know just how valuable your time is! We are so happy to hear you had another great visit when you were recently here for service with your 2017 Hyundai Elantra! Thank you for taking the time to return our survey with a perfect score! It means so much to all of us here at Van Horn Hyundai Service! We truly strive for an exceptional experience every time you are here!

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employés avec lesquels vous avez travaillé
NM
NICOLE MAND
ED
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Erika D.
Eldorado, WI
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/29/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Van Horn- THE place to go for exceptional service!
I cannot say enough great things about this business. They treat you well, have a professional demeanor, provide efficient. Streamlined service, and you can trust that they will be honest and ethical in their practices. Best place to go for vehicle purchase and/or service repair!
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 10/30/2021 07:49 AM

Hi, Erika! 

We cannot thank you enough for the fantastic feedback! It truly means the world to all of us here at Van Horn Hyundai of Fond du Lac! We are always working to provide the best possible experience every time you are here! Thank you so much for taking the time to return our survey with a perfect score! We were so happy to see you for service with your 2019 Hyundai Santa Fe! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employés avec lesquels vous avez travaillé
NM
NICOLE MAND
DH
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Donald H.
Mayville, WI
2014 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/25/2021
Type de service : Maintenance
client vérifiéVérifié Client
9
Catégorie : Service
Service Department 5 stars.
Service Department staff and was excellent as usual and the work was completed in a timely manner. Bonus was a coupon for a free car wash at Jet Stream in lieu of the usual free car wash onsite.

Customer Lounge could use an upgrade.
Sales Department was a disappointment due to the fact there were no current models on the sales floor and the sales staff appeared to be huddling in the corner and trying to avoid eye contact.
The outdoor sales lot was like a ghost town.
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 10/26/2021 10:00 AM

Hi, Donald!

As always it was a pleasure to see you and your 2014 Hyundai Santa Fe Sport! It was my pleasure to work with you! We are so happy to see you had a great visit when you were recently in for service and are more than happy to offer that complimentary wash at Jet Stream in lieu of an in house wash! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit! Thank you for taking the time to return our survey with a perfect score! It means so much to all of us here at Van Horn Hyundai Service! We too are waiting for the lot to fill back up, stay tuned!

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employés avec lesquels vous avez travaillé
NM
NICOLE MAND
Client vérifié
West Bend, WI
2020 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/23/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great!!
Joe always goes above and beyond! I wouldn’t let anyone else work on my car!!!
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 10/25/2021 11:09 AM

Hello!

Thank you for the kind feedback! I will pass along your kind words to your technician, Joe! We are very lucky to have him here on our service team! We are so happy to see he once again took great care of your vehicle! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit! Thank you for taking the time to return our survey with a perfect score! It means so much to all of us here at Van Horn Hyundai Service! We will pass along your feedback regarding our call center as well, we are always looking to improve your experience here! 

As always, thank you for choosing us and we look forward to seeing you next time! 

Kind regards, 
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac 
niki@fdlhyundai.com . (920) 322-6500

Employés avec lesquels vous avez travaillé
NM
NICOLE MAND
Client vérifié
Montello, WI
2012 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/14/2021
client vérifiéVérifié Client
9
Catégorie : Service
Hyundai Santa Fe
What started out as choppy waters has resulted in a much smoother sail. Thanks for making right on things.
Employés avec lesquels vous avez travaillé
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NICOLE MAND
Client vérifié
Montello, WI
2012 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/14/2021
client vérifiéVérifié Client
9
Catégorie : Service
Hyundai Santa Fe
What started out as choppy waters has resulted in a much smoother sail. Thanks for making right on things.
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
10/02/2021
Type de service : Maintenance
5
Catégorie : Service
Not happy
The only thing that made this experience upsetting is that the vehicle was not put back together properly and caused damage after having vehicle returned.
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 10/05/2021 11:24 AM

Hello, 

Thank you for taking the time to leave us your honest and valued feedback. Without it, we are unable to remedy concerns you may have and improve your experience in the future. We truly strive for an exceptional experience every time you visit our service center and are sorry to have failed you.

We would like to thank you for speaking with our Service Manager, Ben, and discussing your recent visit. We are very happy we were able to come to a positive solution moving forward. Please know we are always working to improve your experience here and look forward to providing a 5 star experience at your next visit! 


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employés avec lesquels vous avez travaillé
NM
NICOLE MAND
Client vérifié
Oshkosh, WI
2018 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/12/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Professional
Work done when I wanted it to be done. They were courteous on the phone. Overall was a great experience. They called to provide updates or provided update when we called, we called they said wouldn’t be looked at until next morning even after got appointment in the morning but then called half hour later and said vehicle done ready to be picked up. Glad to have done when it was done.
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 09/13/2021 07:17 AM

Hello!

It was our absolute pleasure to help get you back safely on the road just as fast as we were able! We know just how important communication and updates are for our guests, and it is our pleasure to keep you in the loop! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! We truly care about you, your Hyundai, and keeping you safely on the road for years to come! Your experience here is of utmost importance to us here and we are so elated to see you had another wonderful visit here! 

As always, thank you for your valued business and we will look forward to seeing you next time! 

Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937 (920) 322-6500 . niki@fdlhyundai.com
Employés avec lesquels vous avez travaillé
NM
NICOLE MAND
JW
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Jane W.
Cascade, WI
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/09/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Quality, friendly service.
I enjoy the friendly, quality, professional service my car and I receive. I like my Tuscon.
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 09/13/2021 07:08 AM

Hi, Jane! 

It was my absolute pleasure to work with you and your 2016 Hyundai Tucson! It is always a pleasure to see you! I can't thank you enough for the kind feedback, it means the world to me and all of us here at Van Horn Hyundai of Fond du Lac! We truly care about you, your Hyundai, and keeping you safely on the road for years to come! Your experience here is of utmost importance to us here and we are so elated to see you had another wonderful visit here! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards, 

Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Employés avec lesquels vous avez travaillé
NM
NICOLE MAND
SO
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Steven O.
Allenton, WI
2015 Hyundai Tucson
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
08/10/2021
Type de service : Repair
client vérifiéVérifié Client
7
Catégorie : Service
OK Customer Service
The service area did a good job of servicing my car. When I picked it up, service did not communicate with the person I was picking it up from and did not give that person the key or paperwork. After about 40 minutes they found my key and I had to call the next day to have the paperwork emailed to me.
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 08/13/2021 03:57 PM

Dear Steven,

Thank you for taking the time to speak with our Service Manager, Ben, today. Please accept our sincerest apologies regarding the miscommunication about your after hours pick up. We are very sorry it did not go smoothly or as planned. You are completely correct in saying all of this should have been in place for you before you arrived and we are very sorry that is was not. 

We were very happy to assist in getting you a new engine through Hyundai and your Tucson back safely on the road! Please let us know if there is anything we can do to help remedy your disappointment regarding the pick up of your Hyundai. We truly do care about all aspects of your service visit and would love to make this right for you!

Kind regards,

Niki Mand

Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
(920) 322-6500 . niki@fdlhyundai.com
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé
NM
NICOLE MAND
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