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SureCritic / Concessionnaire Hyundai / Tameron Hyundai / MATT AUSTIN
MA

MATT AUSTIN

Tameron Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1003 reviews)
80

Critiques de MATT AUSTIN

CV
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Candice V.
Columbiana, AL
2016 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/05/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Amazing service
Every time I go in for an oil change or anything I always get great service. Everyone is always so nice and helpful.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 05/05/2020 01:42 PM

Thank you for the wonderful survey Candice. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
MM
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Melissa M.
Pell City, AL
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/02/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service! Always!
I needed tires for my 2018 Hyundai Elantra! I called ahead of time and Dana placed an order for the tires I needed. They called me when they were in. I was nervous about going during the pandemic. But when I got there everyone was friendly but maintained social distancing. Matt knew exactly what I needed to have done. They called when it was ready! My Dad brought me back to pick it up. As usual with no problem! I drive from Pell City to have Tameron take care of my car from oil changes to replacing my tires!! I won't go anywhere else!! These guys are great! I'm single and I know they look out for me in taking care of my car!!
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 05/04/2020 06:04 AM

Thank you for the wonderful comments in the survey Melissa.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CC
CHRIS COCHRAN
MM
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Maria M.
Springville, AL
2017 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/30/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Again!
Just another visit to service my 2017 SanteFe.
It’s funny how they let the salesman who sold you the vehicle know that you’re going in so they come out and chat with you (and try to get you in another car!?)
Overall, another Great Again visit!
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 04/30/2020 06:53 AM

Thank you for the five star survey Maria.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
WM
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William M.
Selma, AL
2020 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/28/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Pampered oil change experience
I had the easiest and most pampered oil change at Tameron Hyundai. I was able to pull right up and was taken care of in approximately 30 mins, start to finish. While waiting I watched the news on their large screen tv, drank hot cocoa, and ate the provided chicken biscuit from a local restaurant. It was my best oil change experience by far.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 04/29/2020 06:40 AM

Thank you for the wonderful survey William.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
JL
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James L.
Columbiana, AL
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/24/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Replacement of Sonota engine at no cost
After checking for unusual oil usage Hyundai determined that the engine needed to be replaced. Matt in the service department set up a time for the replacement. It was finished along with my radio and regular service at the given finish time. I appreciate Matt, the technician, and Tamaron Hyundai for great timely service.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 04/24/2020 05:26 AM

Thank you for the wonderful survey James.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
JF
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James F.
Birmingham, AL
2012 Hyundai Equus
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/07/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent Service
I have been a customer since 2012. Since the first day when I bought my Equus at Tameron Hyundai I have felt like family. The Sales Dept was so friendly and helpful. The Service Dept also stands out. The Service Writer (Summer) was friendly and very helpful. She explained what was going on with my car and what they were going to do to fix it. They gave me a car to drive. The Corona Virus hit a couple of days after I brought it in and Joe the Service Mgr said not to worry they would get it fixed and back to me as soon as possible and they did. Everything was just like they said. My family has bought 5 automobiles from Tameron and I can honestly say it was because of the all of the people there from the Sales Dept and the Service Dept. I tell all of my friends if you need service work on your car take it to Tameron because you can trust them and they do quality work. Thanks Joe and Summer for another happy experience. You are the Best!!
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 04/08/2020 07:48 AM

Mr. Finley

Thank you for the kind words in the survey. It is always a pleasure to see you.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
SE
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Stephen E.
Columbiana, AL
2017 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Exceptional service!
The oil leak issue on my 2017 Santa Fe was taken care of in a very professional and courteous manner, with the least inconvenience to me. Very pleased with the service at Tameron Hyundai Hoover.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 04/01/2020 06:18 AM

Thank you for the survey Stephen . 

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
DW
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David W.
Remlap, AL
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
They always do a great job. I pass 2 other Hyundai dealer's to buy and service here
5 Stars all the way
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 03/31/2020 02:34 PM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
Client vérifié
Sterrett, AL
2017 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly
Everything was great as usual.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 03/30/2020 07:21 AM

Thank you for the wonderful survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
MH
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Michael H.
Birmingham, AL
2020 Hyundai Veloster N
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/23/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Sales department is about what you would expect (not so great). Service department is good.
Sales department is about what you would expect (not so great). Service department is good. Had to have my entire engine replaced at 3k on my 2020 Veloster N - *Not Hyundai's fault* it was faulty oil filter put on my Firestone at 1st oil change. Anyway the whole thing was quick once they got the engine from the factory. Like 2 days maybe.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 03/24/2020 07:21 AM

Thank you for the survey Michael.

Joe Bajalia
Service Manager
Tameron Hyundai
JOE B., Service Manager de Tameron Hyundai a répondu le 03/24/2020 08:53 AM

Thank you for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
LS
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Larry S.
Birmingham, AL
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/19/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The Best ! ?
I am always extremely pleased with the work and the staff ! I couldn’t have chosen a better dealership to have purchased my car from! Thanks Toney Finley!
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 03/20/2020 05:35 AM

Thank you for the five star survey Larry.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
DS
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Diana S.
Alabaster, AL
2020 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/18/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Very satisfied with the service!
Very personable, listens to your concerns. Keeps your appointment time and returns your vehicle in a timely manner. Thanks. TAMMERON HYUNDAI!
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 03/18/2020 02:53 PM

Thank you for the wonderful survey Diana. We appreciate your business.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
RA
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Ronald A.
Alabama
2011 Hyundai Equus
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/18/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Computer repair
Car service and ready when promised.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 03/18/2020 02:52 PM

Thank you for the five star survey Ronald.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CC
CHRIS COCHRAN
DH
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Denson H.
Chelsea, AL
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/13/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great job
Fast service great people. Will definitely use again. Thanks also to Matt
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 03/13/2020 01:03 PM

Thank you for the five star survey Denson.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
Client vérifié
Mulga, AL
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/10/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Cameron Service Visit
Great service!
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 03/11/2020 06:04 AM

Thank you for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
JP
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Juhyuk P.
Birmingham, AL
2019 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/10/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great auto shop
I was fortunate to get a good discount. The staff was excellent. Pleasant experience. The maintenance service was quick and nice as well.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 03/11/2020 05:59 AM

Thank you for the survey Juhyuk.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
LR
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Lawana R.
Birmingham, AL
2017 Hyundai Elantra
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/09/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Salesperson should always explain relevant information to customers!
Information is important especially concerning costly repairs for equipment on vehicles.
Non recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 03/10/2020 07:49 AM

Mrs Rooks

This survey is a direct reflection of service. I think your issue stems with sales. Could you please re score us with a five star for service. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Client vérifié
Birmingham, AL
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/09/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
The dealers were excellent when we were purchasing a car. The service department on our first visit got us in and out in 45 minutes.
Excellent service.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 03/09/2020 09:45 AM

Thank you for the five star survey >

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CH
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Charles H.
Leeds, AL
2009 Hyundai Accent
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/05/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
the people there are really nice
nice friendly people always.service great.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 03/05/2020 01:40 PM

Thank you for the survey Charles.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
DE
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Derrick E.
Chelsea, AL
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/04/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Derrick Ellis
The customer service was great! And so were the people!
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 03/04/2020 11:46 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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