MA

MARK A ATWOOD

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(890 reviews)
85

AG
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Anthony G.
Springboro, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/24/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Tony Graci
Great timely service and friendly staff!!
Recommandé
Douglas B. de Voss Hyundai a répondu le 04/25/2018 04:43 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

CH
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Cheryl H.
Miamisburg, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/24/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Pleased
Justin is a hard worker and good representative for Hyundai. Shawn is an excellent mechanic.
Recommandé
Douglas B. de Voss Hyundai a répondu le 04/25/2018 04:42 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

I will be sure and let the guys know how pleased you are.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

BS
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Brian S.
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/24/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Voss Hyundai is a great place to buy and service your vehicle. Hyundai is a strong and reliable brand.
Recommandé
Douglas B. de Voss Hyundai a répondu le 04/24/2018 02:52 PM

Good Evening,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Mason, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/24/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Santa Fe maintenance
Mark Atwood did a great job getting our Hyundai Santa Fe diagnosed and repaired, much of this under warranty.
Recommandé
Douglas B. de Voss Hyundai a répondu le 04/24/2018 12:51 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

MH
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Mary H.
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/24/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Courteous employees
Professional and courteous service
Recommandé
Douglas B. de Voss Hyundai a répondu le 04/24/2018 04:40 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/23/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Personal service
Great technicians, fantastic service reps.
Recommandé
Douglas B. de Voss Hyundai a répondu le 04/24/2018 04:39 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

BC
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Beverly C.
Miamisburg, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/23/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service review
They have always given me extra attention every time my car is there for servicing. Their work is excellent. My car is always ready on time.
Recommandé
Douglas B. de Voss Hyundai a répondu le 04/23/2018 02:29 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

DB
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Debra B.
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/23/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great experience
I made my appt. online to fix a recall on my '06 Sonata's ABS. Scheduling was easy and received email confirmation same day. Was greeted upon arrival and paperwork was ready for me to initial. I was told the appt. should take about 45 minutes and waited in their customer lounge. The appt. only took 35 minutes and I was on my way. Everyone smiled and was courteous smiled which sadly isn't the case often these days. Would definitely recommend them. Also would recommend Hyundai as mine is 12 yrs. old, less than 100k miles and still loving it.
Recommandé
Douglas B. de Voss Hyundai a répondu le 04/23/2018 02:29 PM

Good Afternoon, 

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

I will be sure and let the team know how pleased you are with their service.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

JS
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Jill S.
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/23/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
People working there are great!
Loved the first free oil change on my leased Tucson. Everyone working there is very friendly and helpful. Wish they would have washed my car too!
Recommandé
Douglas B. de Voss Hyundai a répondu le 04/23/2018 02:27 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please feel free to stop by for a complementary car was. We normally get them all washed the day of service but our car wash was being serviced that day.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

GP
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George P.
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/23/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
They did great
Recommandé
Douglas B. de Voss Hyundai a répondu le 04/23/2018 12:34 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Dayton, OH
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/22/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great
Great!
Recommandé
Douglas B. de Voss Hyundai a répondu le 04/23/2018 07:35 AM

Good Morning,

Thank you for your review of our service department and team. We appreciate your business and value your feedback.

We strive to deliver a 5-star experience to you while in for service, what can we do differently to earn a 5-star rating on your next visit?

Please let myself of any of the team know if you have any questions about the service that we completed.

 

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

AA
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Arthur A.
Miamisburg, OH
2013 Hyundai Genesis Co
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/19/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Dependable
They do a good job and listen to the customer.
Recommandé
Douglas B. de Voss Hyundai a répondu le 04/19/2018 12:13 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Medway, OH
2017 Hyundai Santa Fe S
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/17/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
comparisons
compared to neighbor voss body shop you did alright
Recommandé
Douglas B. de Voss Hyundai a répondu le 04/18/2018 04:54 AM

Good Morning, 

Thank you for your review of our service department and team. We appreciate your business and value your feedback.

We strive to deliver a 5-star experience to you while in for service, what can we do differently to earn a 5-star rating on your next visit?

Please let myself of any of the team know if you have any questions about the service that we completed.

 

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/17/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly, helpful staff.
Work was done in a timely manner. Very professional.
Recommandé
Douglas B. de Voss Hyundai a répondu le 04/17/2018 01:14 PM

 Good Afternoon,


Thank you for your 5-star review. We appreciate your business.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

RL
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Rob L.
Miamisburg, OH
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/15/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service is terrible.
In addition to the other issues I brought up, I'm also unhappy with Hyudai as a company. When I bought my car I was told that it would achieve a certain MPG. I later received notification that the stated MPG rate wasn't correct, and as the result of a lawsuit I would receive reimbursement for the difference in advertised and actual mileage, based on the number of miles on my car. I received one or two checks for this. Then the dealer started telling me crap like "you'll really want to save this up and turn in once a year". After this I researched the issue and found out that Hyundai essentially appealed the issue to tie it up in the courts, essentially obfuscating the process to avoid paying out the reimbursements. I won't be buying another Hyundai.
Non recommandé
Douglas B. de Voss Hyundai a répondu le 04/15/2018 06:41 AM

Hello,

      I would like to contact you on Monday to follow up with your concerns.  

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Douglas B. de Voss Hyundai a répondu le 04/16/2018 05:26 AM

Good Morning,

       When would be a good time to contact you? I did receive your message about it being hard for you to get a call at work.  
       I have gone over your service work orders and wanted to go over them with you as well. On your last visit with the noise on cold start up, That was why there was extra time on looking at your car , we could not listen for a noise that occurs on cold start up while the motor was warm. I would like the opportunity to go over your concerns with you.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

JK
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John K.
Dayton, OH
2014 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/14/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always friendly and the service is completed in a timely manner.
Bought it here, and have it serviced here and always well.
Recommandé
Douglas B. de Voss Hyundai a répondu le 04/16/2018 05:08 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

BT
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Bryan T.
Germantown, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/11/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Voss always does a great job in service
Recommandé
Douglas B. de Voss Hyundai a répondu le 04/11/2018 09:00 AM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

LA
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Lisa A.
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/10/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Job
Great job as usual!!!
Recommandé
Douglas B. de Voss Hyundai a répondu le 04/10/2018 02:46 PM

Good Afternoon,

Thank you for your Great review and continued business with us. We appreciate you taking the time to provide us with your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

BS
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Bob S.
West Manchester, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/09/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good customer service
Good service at reasonable price.
Recommandé
Douglas B. de Voss Hyundai a répondu le 04/10/2018 04:44 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

BH
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Brittany H.
Miamisburg, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/09/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good service
Everything was great. When I'm ready to trade in my sonata I'll be going through voss.
Recommandé
Douglas B. de Voss Hyundai a répondu le 04/10/2018 04:43 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.