MA

MARK A ATWOOD

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(890 reviews)
85

JS
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Jared S.
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/01/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Service
Great service advisors Mark took great care of everything going on and always was great about giving updates and was very understanding absolutely no issu3s to be had
Douglas B. de Voss Hyundai a répondu le 04/04/2022 04:37 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

JB
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Joseph B.
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/01/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great timely service.
Great timely service as always. Polite and respectful people which is a rarity nowdays!
Douglas B. de Voss Hyundai a répondu le 04/01/2022 01:06 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

DB
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Donald B.
Dayton, OH
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/29/2022
Type de service : Repair
client vérifiéVérifié Client
7
Catégorie : Service
Recall notice for computer upgrade.
My Hyundai was brought in to upgrade the computer under a recall notice. There was no problem with the vehicle prior to the recall. The service staff was courteous and completed the upgrade in less than an hour. Waiting area was comfortable and complementary water was available. No problems.
Douglas B. de Voss Hyundai a répondu le 03/30/2022 04:54 AM

Good Morning,

Thank you for your review of our service department and team. We appreciate your business and value your feedback.

We strive to deliver a 5-star experience to you while in for service, what can we do differently to earn a 5-star rating on your next visit?

Please let myself or any of the team members know if you have any questions about the service that we completed.

Thank you,


Thank you for your 5-star review. We appreciate your business.

Please let myself or any of the team members know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/26/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Excellent service
Service manager Mark Atwood is EXCELLENT, very responsive & great to work with. I trust him with our cars & that he is honest & does a great job.
Douglas B. de Voss Hyundai a répondu le 03/28/2022 05:08 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

NB
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Nalisa B.
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Service
Great service!! Friendly EXCELLENT efficient I'm never disappointed or would not change anything . I Always leave HAPPY ?
Douglas B. de Voss Hyundai a répondu le 03/22/2022 12:21 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

LM
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Larry M.
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/18/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Everyone is friendly and knowledgeable
It is very easy to schedule maintenance and the staff are very knowledgeable about my Genesis. I have had my Genesis serviced at Voss for the last 7 years.
Douglas B. de Voss Hyundai a répondu le 03/18/2022 08:24 AM

Good Morning,

Thank you for your Great review, we appreciate your continued business and you taking the time to provide us with your feedback.

Please let myself or any of the team members know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

AN
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Anthony N.
Centerville, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/02/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great service ?
Friendly, timely, and excellent service. ?
Douglas B. de Voss Hyundai a répondu le 03/02/2022 01:11 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Cedarville, OH
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/28/2022
Type de service : Repair
client vérifiéVérifié Client
9
Catégorie : Service
Very pleased with Voss Hyundai service department.
I bought my car at Jeff Wyler Superior Hyundai and have not had one favorable service department experience. My concerns were ignored and excuses made. I was done with them and went to Voss. Very different story. They fixed the problem immediately and with no fuss. They did everything to make sure I was satisfied. The facility was very nice. I will continue to go here even though it is a half hour away. It is worth it, and my next purchase will also be made at Voss.
Douglas B. de Voss Hyundai a répondu le 02/28/2022 01:03 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your kind review of our service department and team. We look forward to seeing you in the future. 

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

KJ
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Kenneth J.
Middletown, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/22/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
My maintenance visit
Mark and the maintenance department always do a great job of keeping my 2011 Sonata running well. They do that in a friendly yet professional manner. I always feel that they, especially Mark, have my best interests at heart. Excellent dealership.
Douglas B. de Voss Hyundai a répondu le 02/23/2022 04:49 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team. I will be sure that Mark gets a copy of your review.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

MO
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Moses O.
Fairborn, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/10/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great and free coffee...??
They got one of the best lounge and excellent customer service experience toward me and my veloster...??
Douglas B. de Voss Hyundai a répondu le 02/11/2022 07:37 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

CG
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Carol G.
Miamisburg, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great service as usual
This is my third Hyundai from the same dealer. Service has always been exceptional. Always honest about what needed done and what didn't! Courteous and always given the right estimate on charges and time it would take. Got the car washed too.
Douglas B. de Voss Hyundai a répondu le 02/05/2022 08:32 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team. I will be sure the team knows how pleased you are with their efforts.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

ST
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Sarah T.
Vandalia, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Service Dept is awesome, & explains things well
Reliable!
Douglas B. de Voss Hyundai a répondu le 02/04/2022 01:39 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

RA
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Richard A.
Centerville, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/25/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great Service
Voss Hyundai has always done an excellent job when servicing my car.
Douglas B. de Voss Hyundai a répondu le 01/25/2022 02:24 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

AA
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Adeeb A.
Miamisburg, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/23/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Excellent service
Will always depend and trust you guys. Thank you mark
Douglas B. de Voss Hyundai a répondu le 01/24/2022 05:10 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

SF
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Stanley F.
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/20/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Outstanding again!
They are a fantastic team!
Douglas B. de Voss Hyundai a répondu le 01/20/2022 11:03 AM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

WD
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Weontha D.
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/17/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Hyundai is superior
I’ve had my car almost 10 years. Voss Hyundai has done all the maintenance. This Sonata is the best car I’ve ever had. The service is superior.
Douglas B. de Voss Hyundai a répondu le 01/18/2022 05:10 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Franklin, OH
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/11/2022
Type de service : Maintenance
client vérifiéVérifié Client
9
Catégorie : Service
Oil Change
No issues with Voss
Douglas B. de Voss Hyundai a répondu le 01/11/2022 10:27 AM

Good Afternoon,
    Thank you for your business and for your feedback on your experience with us. I will follow up with your advisor about the concern you have of going over the health of your vehicle after a service is performed. Please feel free to contact me if you have any questions that i can get addressed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Brake job
I love taking my car in for service because I am treated well by everyone and they know who I am.
Douglas B. de Voss Hyundai a répondu le 01/11/2022 05:00 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

LH
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Leanne H.
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/28/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Friendly
Mark and his service team always take the time to make me feel comfortable. They know me when I get there with my vehicle. I appreciate the time they take with me. Even the guys in the service bay are friendly.
Douglas B. de Voss Hyundai a répondu le 12/29/2021 04:56 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service team. I will let all of the team know how pleased you are with their efforts.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

AO
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Andrea O.
Centerville, OH
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
12/02/2021
Type de service : Maintenance
client vérifiéVérifié Client
6
Catégorie : Service
Lethargic Service
Service was extremely slow… nearly 2 hrs for a scheduled appointment oil change plus car sat on lot for 15 minutes while I tracked down Service agent to cash me out.
Douglas B. de Voss Hyundai a répondu le 12/02/2021 12:29 PM

Good afternoon,
   Thank you for your business and for providing us with your feedback. We apologize for the delay in completing your service in the time that was estimated. I will follow up with your advisor about the concerns that you have. 


 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.