MA

MARK A ATWOOD

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(890 reviews)
85

ML
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Mike L.
Sugarcrk Township, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/16/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Hyundai service
Very friendly and professional.
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/16/2018 05:02 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

JW
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Jessica W.
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/15/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent
Each time I have gone for service it has been excellent. No problems.
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/16/2018 05:00 AM

Good Morning,

Thank you for your Great review of our team and continued business with us. We appreciate you taking the time to provide us with your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

KC
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Karen C.
Miamisburg, OH
2018 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/13/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Charles castle
Customer friendly.
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/15/2018 05:49 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

CB
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Charles B.
Dayton, OH
2015 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/12/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
oil change 22,000 miles
great
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/12/2018 10:18 AM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

LA
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Lisa A.
Sugarcrk Township, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/11/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
They provided great service as usual.
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/11/2018 01:23 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

TM
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Tom M.
Centerville, OH
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
10/09/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
----
Not as good as usual
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/10/2018 04:58 AM

Good Morning,

     Thank you for your business and for your feedback about your service experience. If you would like to stop by at your convenience, we can gladly put a new sticker in. We apologize for the tire pressure not being correct.
      Please contact me if you have any questions about the service that was completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

SF
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Susan F.
West Chester, OH
2013 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/09/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service
Consistent as usual
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/10/2018 04:53 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/09/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Outstanding
Well done, on time with a friendly, positive attitude - that's why I keep coming back.
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/09/2018 02:30 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

JK
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Janice K.
Centerville, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/09/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service is good and Mark Atwood is great to work with.
excellent experience.
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/09/2018 01:25 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

MK
gravatar
Michael K.
Sugarcrk Township, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/09/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Excellent service as usual. Customer for life!!
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/09/2018 11:59 AM

Good Afternoon,

Thank you for your Great review of our team and continued business with us. We appreciate you taking the time to provide us with your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Centerville, OH
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/09/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service if fine, wait time needs improvement
The staff is fine, but it always takes a long time for car to be serviced.
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/09/2018 12:03 PM

Good Afternoon,

     Thank you for your business and your feedback about your service experience with us. We are continually tweaking our service department to make wait time shorter, but we still have to make sure the quality of service for those repairs is high.  
     Please let us know if there are any questions about the service that we performed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

AS
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Arthur S.
Centerville, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/08/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great job as usual
Nice job by Mark Atwood the service consultant. In and out as promised.
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/09/2018 04:46 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

MG
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M G.
Springboro, OH
2014 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/08/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Mark Atwood is excellent Service mgr. Does outstanding job...
All is good !!!
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/09/2018 04:45 AM

Good Morning ,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

I will be sure Mark knows how pleased you are with his efforts.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Centerville, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/04/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
got what I needed done
Mark helped me get what was needed done.
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/04/2018 11:38 AM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

BD
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Billie D.
Clarksville, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/04/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Used this company since day I purchased my car. Believe they know car better than anyone. Only once had to go to someone else. On a trip an car gave me a problem . Could not continue trip until I had problem solved.
Usually I can wait. If not convenience in getting to and from home or other places I need to be.
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/04/2018 09:07 AM

Good Morning,

Thank you for your Great review of our team and continued business with us. We appreciate you taking the time to provide us with your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

TG
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Thomas G.
Xenia, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/02/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service Managers
Mark Atwood is the best service manager I have ever dealt with. I have complete faith in his handling/overseeing the service of my 2013 Hyundai Accent, and it goes back even to my 2003 Accent. A great sense of humor! If he ever has had a bad day, I sure have never witnessed one. He is always up when handling the service on my Accent. I totally trust him!
Recommandé
Douglas B. de Voss Hyundai a répondu le 10/03/2018 05:34 AM

Good Morning,

       Thank you for your continued business with us and your Great review of our team. I will be sure Mark knows how pleased you are with all of his efforts.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Bellbrook, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/28/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
wife's car
good and timely work.
Recommandé
Douglas B. de Voss Hyundai a répondu le 09/29/2018 08:20 AM

Good morning,

  Thank you for your business and great review of our service team.

 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

RT
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Roy T.
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/26/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Professionalism
I always feel welcome when I come in they are very professional and they care about my vehicle and how I’m doing
Recommandé
Douglas B. de Voss Hyundai a répondu le 09/26/2018 10:20 AM

Good Afternoon,

     Thank you for your continued business with us. We appreciate your great review and kind words about our team.

     Please let us know if you have any questions about the service that we completed for you.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

RW
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Robert W.
Dayton, OH
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/24/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
attention to detail
I had to call to get two replacement nuts and a missing bolt. It was on the paperwork to replace missing nuts on engine cover and after the oil leak repair and they forget to check all the paperwork. If they had I wouldn't have had to call them back for the parts.

I will say that they were friendly and did work to fix the issues.
Non recommandé
Douglas B. de Voss Hyundai a répondu le 09/25/2018 08:44 AM

Good Morning,

     Thank you for your feedback and I have the parts department ordering the parts that you need and they will be mailed out as soon as they arrive.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Douglas B. de Voss Hyundai a répondu le 09/25/2018 03:39 PM

Good Evening,

     The parts will be shipped out to you on 09/26/18. Thank you for reaching out to me to get this corrected.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Sugarcrk Township, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/23/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Overall rating
5 stars
Recommandé
Douglas B. de Voss Hyundai a répondu le 09/24/2018 04:42 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.