LM

LOGAN T MANKE

Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(53 reviews)
84

KK
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Kierstin K.
Fond Du Lac, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/19/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil change
Amazing, friendly staff. Efficient and knowledgeable staff!
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 02/22/2021 09:40 AM

Hello, Kierstin! 

Thank you for the amazing feedback! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! We truly care about your experience every time you are here and are so happy to see you had a 5 Star visit when you were recently in for service with your 2020 Hyundai Santa Fe! 

As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

JG
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Jim G.
Eden, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
shuttle important
it is extremely important that they provide the shuttle service for us. it would be much more difficult to get in for service without it.
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 01/25/2021 08:33 AM

Hi, Jim!

It is our pleasure to offer great amenities like a complimentary shuttle service and multi-point inspection with any appointment! We know scheduling can be a bit hectic these days, and we are always here to help!

We are so happy to see you had a 5 Star visit when you were recently in for service! We truly do strive for exceptional experiences every time you are here!

As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

Client vérifié
Lomira, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/27/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Friendly good service
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 11/30/2020 02:31 PM

Hello!

Good and friendly service is what we do here at Van Horn! We truly try to go the extra mile for our guests every time you are here! From sales to service! Thank you for the kind feedback!

We would also like to thank you for taking the time to return our survey with a perfect 5 Star Score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac We truly strive to go the extra mile for our Van Horn Hyundai family every time you are here!

As always, thank you for your valued business and we look forward to seeing you next time!



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

GB
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Giovanni B.
Jackson, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/05/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Review
Excellent Customer Service
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 11/09/2020 08:46 AM

Hi, Giovanni!

We are so happy to hear your advisor provided excellent and outstanding customer service when you were recently in! Thank you for choosing us to take care of your 2017 Hyundai Sonata! We know there are a lot of choices when it comes to servicing your vehicle and we truly appreciate you as part of our Van Horn family!

We would also like to thank you for taking the time to return our survey with a perfect 5 Star Score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! We are so happy to see you had a great visit when you were recently in for service! 

As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

PH
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Pamela H.
Fond Du Lac, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/26/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
new tires
4 New tires to keep me safe on the road. This way they rotate and balance them for the life of the tires. Better yet, buy three and 4th one $1.
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 10/26/2020 10:43 AM

Hi, Pamela! 

We are so happy you were able to take advantage of our great Buy 3 Get One for a $1 Tire Special! We are in the business of keeping our amazing Van Horn Hyundai family safely on the road! 

Thank you for taking the time to complete your Hyundai and for the perfect 5 Star Score! It truly is appreciated by all of us here! 

As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

KS
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Kirk S.
Baileys Harbor, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/22/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Exceptional All Around
Van Horn Hyundai has been exceptional since the beginning. They answered all of my questions and helped me find exactly what I was looking for when purchasing my Palisade. There maintenence and service was excellent and their facilities are very nice and well maintained.
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 10/22/2020 09:54 AM

Hi, Kirk! 

We can't thank you enough for your fantastic feedback! We are so happy to hear you had a fantastic experience from sales to service! Here at Van Horn Hyundai we truly strive for an exceptional experience every time you visit us! 

As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

DS
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Daniel S.
Waupun, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/19/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Hi
Hi again
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 10/19/2020 01:04 PM

Hi, Daniel!

Thank you for taking the time to return our survey with a perfect 5 Star Score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! We are so happy to see you had a great visit!

As always, it was a pleasure to see you and your 2019 Hyundai Tucson recently for service! We are so thankful to have such great customers like you as part of our Van Horn Hyundai family!  

As always, thank you for your valued business and we look forward to seeing you next time! 



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

MW
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Mark W.
Markesan, WI
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/17/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service work.
Service work at this dealership has always been completed in a reasonable amount of time. On a previous car, they found a solution that no one else was able to. Always appreciate the car wash as well.
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 10/19/2020 01:06 PM

Dear Mark,

Thank you for taking the time to return our survey! We were happy to see you and your 2015 Hyundai Sonata Hybrid! As we want every visit here to be truly exceptional, we would love to know what we could do to earn that 5th Star for a perfect score! We are always trying to improve your experience when you are here! I am here to help and would love to address or remedy any questions or concerns you may have! Please feel free to reach out to me directly at any time at niki@fdlhyundai.com.



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

DT
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David T.
Berlin, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/17/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Normal good service
Technicians addresed noise problem and dirty filter. Fast service.
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 10/19/2020 01:02 PM

Hi, David!

We were very happy to have helped with your noise concern and filter replacement for your 2017 Hyundai Sonata! We love helping our Van Horn family take the very best care of their vehicles!

Thank you for taking the time to return our survey with a perfect 5 Star Score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! We are so happy to see you had a great visit! 

As always, thank you for your valued business and we look forward to seeing you next time! 



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

RF
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Richard F.
Jackson, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/16/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
serrvice
Great Service and very reliable service prices.
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 10/19/2020 01:01 PM

Hi, Richard!

We are here and reliable, always ready to help! From prices to repairs, we have you covered!

Thank you for taking the time to return our survey with a perfect 5 Star Score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! We are so happy to see you had a great visit!

As always, thank you for your valued business and we look forward to seeing you next time! 



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

MA
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Mildred A.
Fond Du Lac, WI
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
10/07/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Ok Place To Go.
This is a good place to go. They just need to check there computers about previous purchases there.
Recommandé
KEVIN M G., Service Manager de Van Horn Hyundai Fond Du Lac a répondu le 10/07/2020 11:49 AM

Hello Mildred,

I am very sorry for the mix up on your last service visit.  I just attempted to contact you and was only able to leave a message.  Logan made aware of the mistake moments after it happened and the reimbursement was processed to our corporate office.  I am guessing you should be seeing check any day now.  Please give me a call so I can go over the details of the reimbursement process.

Thank you,


Kevin Geldreich - Service Manager 
920-924-0000

Employés avec lesquels vous avez travaillé

Client vérifié
Fond Du Lac, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/24/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
Great and fast service
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 09/28/2020 09:09 AM

Hello!

Thank you so much for taking the time to return our survey and for the wonderful feedback! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac!

We really do care about you, your Hyundai, and keeping you safely on the road! We are so happy to see you had a 5 Star visit when you were recently in for service! We truly strive for an exceptional experience every time you are here! 

As always, thank you for your valued business and we look forward to seeing you next time!



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

GK
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Gloria K.
North Fond Du Lac, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/14/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service and dealership
The staff is so awesome. They listen to your concerns, and treat you like a guest in their home.
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 09/14/2020 11:21 AM

Hi, Gloria!

When you're here, you ARE family! And we are so happy to have you as part of our Van Horn Hyundai family!

Thank you so much for taking the time to return our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac!

We really do care about you, your Hyundai, and keeping you safely on the road! We are so happy to see you had a 5 Star visit when you were recently in for service! We truly strive for an exceptional experience every time you are here! 

As always, thank you for your valued business and we look forward to seeing you next time!



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

Client vérifié
Neshkoro, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/01/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
comment
love this place. Comfortable seating in waiting area.
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 09/01/2020 11:56 AM

Hello! 

Our sincerest thanks for taking the time to return our survey with a perfect 5 Star Score! We truly strive for a fantastic experience every time you are here! 

We are also so happy to be able to offer awesome amenities like a comfortable waiting area and free Wi-Fi to our guests! When you are here, you're family! 

As always, thank you for your valued business and we look forward to seeing you next time! 



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

DM
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Debra M.
Waupun, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/28/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Van Horn Service Center - Excellent Customer Service
Professional and friendly staff!
Both Ben and Logan clearly explained all recommended service needs. Excellent communication and on-time service.
Highly recommend Van Horn FDL for all your vehicle maintenance needs where customer service is number one!
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 08/31/2020 09:27 AM

Hi Debra!

Wow! Thank you for the awesome feedback! We are very lucky to have Ben and Logan here on our Service Team! I will pass along your kind words to them! 

Thank you so much for taking the time to return or survey with a perfect 5 Star Score! We are so happy to see you had a great experience when you were in for service! We truly care about you, your vehicle, and your experience here!

We know that there are a lot of choices when it comes to servicing your vehicle and we thank you for choosing us! 

As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

SS
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Sheila S.
Fond Du Lac, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/27/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
on time and polite
as usual , the staff is punctual and explains everything, also offering a car wasy!
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 08/27/2020 11:49 AM

Hi Sheila! 

Wow! Thank you for the fantastic feedback! It truly means a lot to us! We really do care about you, your 2016 Hyundai Tucson, and keeping you safely on the road! 

We are very lucky to have such a great service team here at Van Horn Hyundai of Fond du Lac! We know that is the foundation for exceptional experiences every time you are here! 

As always, thank you for your valued business and we look forward to seeing you next time!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.