Jeff has started with Zimbrick in 2001 at Saturn of Madison. When not at work Jeff enjoys spending time with his wife, kids, and grandkids. He also has a small hobby farm with cows, chickens, dogs, and cats. Jeff also enjoys watching the Packers games.
Disappointed with the care taken by human contact during a pandemic to ensure everyone is safe from contracting it.
Yet there was no bottled water or packaged snacks available.
Professional fast Service at a very nice clean facility and atmosphere!
During these difficult and uncertain times I was not sure what to expect from the dealership while having my car serviced. However, as always... I was greeted by the friendly staff in a very professional manner. I was informed of all the safety precautions that were being taken regarding the Covid-19 virus for both the customer as well as the staff. I was impressed with the Social Distancing practices as well as the extra precautions for cleanliness of all areas.
The waiting time for the service to be completed was shorter than expected, and the atmosphere made me feel very comfortable of how they are handling customers and their business.
I should of not had any thoughts in the back of my mind of their service, cleanliness and atmosphere since they always are A+ rated on how they treat the customer!!!
I thought 45 min-1hr.was a little long for an oil change...everything else was wonderful.Maybe an adjustment to a post-coronavirus lifestyle is warranted.
professional staff and professional service at a reasonable price
Hyundai West staff are always professional and courteous. Checking in is prompt and easy. If something unexpected is discovered during the maintenance review, the service manager discusses the issue personally before additional work is done. Service is done promptly and professionally. I plan to continue bringing my car for servicing at Hyundai West in the future.
You advertised touch free! That was not the case. I had to sign/initial work order with a pen from a random cup. No masks worn in office, not sure in service bays. You advertised being able to pay on the phone. That didn’t happen either. I had to sign CC slip as usual. I kept my mask/gloves on till arriving at home since what I experienced didn’t make me feel like precautions were taken with my car’s interior, as you advertised. I re wiped my interior at home.
I went in for an oil change & tire rotation. The service adviser recommended not to get the rotation as the best tires for tread were already on the front tires (front wheel drive car). They also replaced a brakelight. I could see they made some changes due to the social distancing in place.
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