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JAVER ESQUIVEL

Puente Hills Hyundai
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(1012 reviews)
84

Critiques de JAVER ESQUIVEL

EA
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Elizabeth A.
Brea, CA
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/24/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Awesome job!!!!
Everyone there is very very nice! My original dealership was WIN Hyundai in Carson, but im so happy I came into Hyundai Puente hills! I was very pleased with costumer service and my overall experience! The guy who helped me in the service department “Javier” was awesome!
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/24/2018 11:26 AM

Hi Elizabeth,
Thank you for your 5 star survey, and being loyal customer.
We are happy to hear that Javer provide you awesome service.
We are looking forward to seeing you soon.

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
YL
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Yvonne L.
Whittier, CA
2012 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/22/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Was treated with respect.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/22/2018 04:26 PM

Hi Yvonne,
Thank you for the 5-star review.
We are happy to hear that our service department provided exellent customer service to you.

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
Client vérifié
Whittier, CA
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/21/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Recall service
Both recalls, brake pedal stopper and ECM reprogram, were done quickly while I waited. The car runs great, we achieved 38 mpg on a trip to Las Vegas. The service personnel and technicians did an excellent job.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/22/2018 08:10 AM

Hi,
Thank you for the 5-star review.
We are happy to hear that our service department provided exellent customer service to you.

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
LY
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Laurie Y.
Los Angeles, CA
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/19/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly staff
Finished service in a timely manner. Staff are very friendly. Will come back.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/20/2018 08:13 AM

Hi Laurie,
Thank you for the 5-star review, and being our loyal customer.
We are happy to hear that our service department provided great customer service to you.
Happy New Year!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
Client vérifié
Whittier, CA
2017 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/19/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Always phenomenal service!
I enjoy going to his location, literally everyone is so friendly! Javier helped me this time and he was excellent! I would highly recommend this location to anyone. Despite having a bit of a wait to service my vehicle, I honestly don't even mind. The waiting area is clean and comfortable, snacks provided are a definite plus too!
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/20/2018 08:09 AM

Hi,
Thank you for the 5-star review despite extra waiting.
We are happy to hear that Javer provided great customer service to you.
Happy New Year!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
CB
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Carmen B.
Pico Rivera, CA
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/19/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
service specialist/javer
I love the way Hundaii treats me as a customer
.A special shout out to javer the service specialist.he is awesome
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/20/2018 08:08 AM

Hi Camen,
Thank you for the 5-star review.
We are happy to hear that Javer provided awesome customer service to you.
Happy New Year!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
JM
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Joanne M.
Rowland Heights, CA
2015 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/17/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Automate and recall
Excellent service as always. Keep up the good work Hyundai PH!
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/18/2018 07:41 AM

Hi Joanne,
Thank you for the 5-star review.
We are happy to hear that Javier provided excellent customer service.
Happy New Year

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
ME
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Minnie E.
Hacienda Heights, CA
2011 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/17/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Puente Hills Hyundai
There seems to be a great effort on their part to strive for perfection in the maintenance of the cars they service. My service manager, Javer, is excellent!
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/17/2018 04:27 PM

Hi Minnie,
Thank you for the 5-star review.
We are happy to hear that Javier provided excellent customer service.
Happy New Year!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
DY
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Dennis Y.
Hacienda Heights, CA
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/17/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
1st pre-paid maintenance experience A+
Last weekend I went for my first pre-paid scheduled maintenance at 7,500 miles. I worked with service advisor Javer Esquivel and he took care of me very well during my entire time at PH Hyundai. Since this was my first time doing maintenance at PH, he showed me what was covered by my pre-paid plan and gave me details about everything that would be inspected/repaired that day. My entire experience went smoothly and I would definitely recommend my friends/family to come here. Javer was very welcoming and more than willing to educate me and answer any questions that I had.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/17/2018 04:21 PM

Hi Dennis,
Thank you for the 5-star review.
We are happy to hear that Javier provided A+ customer service to you.
Happy New Year!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
ES
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Eljohn S.
West Covina, CA
2005 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/17/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent
Javier and the Puente Hills Hyundai team provide great customer service!
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/17/2018 04:11 PM

Hi Eljohn,
Thank you for the 5-star review.
We are happy to hear that Javier provided excellent customer service.
Happy New Year!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
JC
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Joshua C.
West Covina, CA
2016 Hyundai Elantra Gt
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/17/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fast and friendly service
I couldn't believe it only took less than an hour for my car maintenance even though it was a little busy on Friday afternoon.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/17/2018 11:18 AM

Hi Joshua,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.
Happy New Year!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
TL
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Tsung L.
Arcadia, CA
2016 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/17/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Car care
Good service attitude
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/17/2018 11:17 AM

Hi Tsung,
Thank you for the 5-star review.
We are happy to hear that our service department provided good service.
Happy New Year!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
DV
DONNIE VO
AR
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Arcelia R.
Pomona, CA
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great customer service
I took my car in for regular maintenance service. I was greeted as soon as I arrived despite being a busy Saturday morning. I appreciated the smiles and friendly service.

Thank you.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/17/2018 08:09 AM

Hi Arcelia,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service despite busy Saturday.
Happy New Year!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
Client vérifié
Walnut, CA
2012 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Engine light service
The service was very good. Wouldn’t recommend Hyundai brand to anyone. My engine light has gone on every few months. Currently I just have 55,000 miles. I bought a new car so I wouldn’t have to worry. But the Puente Hills Hyundai has good service.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/16/2018 07:59 AM

Hi,
Thank you for 5 star survey despite issue previously.
Happy New Year!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
LO
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Lawrence O.
Whittier, CA
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/15/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great
Great personel
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/16/2018 07:57 AM

Hi Lawrence,
Thank you for the 5-star survey.
We are so happy to hear that our service department provided great customer service.
Happy New Year!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
Client vérifié
Rowland Heights, CA
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/15/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
wonderful service here!
waiting time was not that long, comfortable with sofa, computer, coffee, green tea, etc., nice staff, good service!
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/15/2018 03:30 PM

Hi,
We are happy to hear that our service department and facility provided wonderful services to you.
Happy New Year!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
LL
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Latanya L.
Chula Vista, CA
2016 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/15/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Amazing service
They had exactly what I needed for my car in stock and did the oil change as well Javer made my visit wonderful I recommend coming to this location
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/15/2018 03:26 PM

Hi Latanya,
Thank you for 5 star survey.
We are happy to hear that Javer provided wonderful service to you.
Happy New Year!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
Client vérifié
Hacienda Heights, CA
2012 Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/12/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Nice place to be
Really like my car and the services from PHHyundai.
This time the windshield wipers were not checked and replaced. Went Chat on Jan 9 to ask about but No Response yet. Disappointed.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/12/2018 02:36 PM

Hi,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.Javer will contat you shortly.
We strive to provide nothing but 5 star service to our customers.
I am looking forward to seeing you soon.

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
PC
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Peter C.
Anaheim, CA
2011 Hyundai Elantra
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
01/11/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Respond to your email regarding my last one
Thanks for your improvement
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/12/2018 10:05 AM

Hi Peter,
Thank you for taking the time to give us your feedback. I am very sorry to receiving of 3 star rating.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com.

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
AK
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Anantchai K.
Walnut, CA
2011 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Your advisor Javier was doing a great job
Javier was doing a great job
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/11/2018 07:45 AM

Hi Anantchai,
Thank you for 5 star survey.
We are glad to hear that you received great service from Javer.
Happy New Year!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
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