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SureCritic / Concessionnaire Hyundai / Fontana Hyundai / GUILLERMO CAMPOS
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GUILLERMO CAMPOS

Fontana Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(32 reviews)
80

Critiques de GUILLERMO CAMPOS

Client vérifié
San Bernardino, CA
2016 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2022
Type de service : Repair
client vérifiéVérifié Client
9
Catégorie : Service
Quick and courteous
The work was done in less time than expected. The waiting area was very comfortable.
LORRAINE M. de Fontana Hyundai a répondu le 04/05/2022 08:33 AM

Good Morning thank you for the 5 stars , We appreciate your feedback .  If you have any questions or concerns we are here to help you .

Thank You 
Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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GUILLERMO CAMPOS
JF
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Judy F.
Fontana, CA
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
The Service Advisor actually listened to my concerns.
Guillermo took the time to understand what I needed as the consumer.
LORRAINE M. de Fontana Hyundai a répondu le 04/01/2022 11:14 AM

Good Morning Judy thank you for the 5 stars , your feedback will help us improve in the future. If you have any questions or concerns we are here to help you .

Thank You
Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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GUILLERMO CAMPOS
MG
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Mario G.
Rialto, CA
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Customer service
Customer service is always amazing at this location very attentive personal and beautiful waiting room! Recommend totally ? this location!
LORRAINE M. de Fontana Hyundai a répondu le 04/01/2022 11:09 AM

Good Morning Mario thank you for the 5 stars thank you for taking your time to fill out our survey . If you have any questions or concerns we are here to help you.

Thank You 
Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850  

Employés avec lesquels vous avez travaillé
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GUILLERMO CAMPOS
PC
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Paul C.
Rancho Cucamonga, CA
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Service
Service was great.
LORRAINE M. de Fontana Hyundai a répondu le 04/01/2022 11:05 AM

Good Morning Paul thank you for the 5 stars , We always appreciate positive feedback from our customers. If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz
Customer Relations Manager
Bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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GUILLERMO CAMPOS
MD
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Mark D.
Rancho Cucamonga, CA
2012 Hyundai Elantra
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
client vérifiéVérifié Client
10
Catégorie : Service
Recall
Went in for oil change but didn’t need one but had a recall fixed! Great service and great waiting area!
Employés avec lesquels vous avez travaillé
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GUILLERMO CAMPOS
GG
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Gloria G.
Fontana, CA
2019 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great experience every time I have been to this service location
Every time I bring my vehicle in, I am always greeted with a smile, honesty of what services are needed and very helpful representative! Service is always a pleasant atmosphere, I always feel comfortable like visiting an old friend!! Fresh coffee is always a bonus!! I only ask if maybe they can supply low carb snacks for us too. LoL Honestly you guys are one of the best Hyundai dealership/Service location I have been too in the last 16yrs for me!
LORRAINE M. de Fontana Hyundai a répondu le 04/01/2022 10:57 AM

Good Morning Gloria thank you for the 5 stars , thank you for taking the time to fill out our survey . If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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GUILLERMO CAMPOS
MD
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Mark D.
Rancho Cucamonga, CA
2012 Hyundai Elantra
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
client vérifiéVérifié Client
10
Catégorie : Service
Recall
Went in for oil change but didn’t need one but had a recall fixed! Great service and great waiting area!
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/29/2022
Type de service : Repair
8
Catégorie : Service
Recall
Went in for oil change but didn’t need one which I appreciated! They performed a recall which I was told would take one and a half hours but it took 2. Everything else was great! A young lady came and visited me and she was exceptional!! Great coffee and snack area !
LORRAINE M. de Fontana Hyundai a répondu le 03/29/2022 03:51 PM

Thank you Mark for your 5 star return. We appreciate your time. If you have any further questions or concerns please don't hesitate to reach out to us. 

Employés avec lesquels vous avez travaillé
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GUILLERMO CAMPOS
ML
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Marlon L.
Beaumont, CA
2020 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Better than Expected
Great Service !!! The wait time is considerable great.
LORRAINE M. de Fontana Hyundai a répondu le 03/29/2022 03:49 PM

Thank you Marlon for your positive feedback. We appreciate your 5 star and hope that we met all your expectations. Please don't hesitate to reach out to us with any further questions or concerns. 

Employés avec lesquels vous avez travaillé
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GUILLERMO CAMPOS
MM
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Mario M.
San Bernardino, CA
2020 Hyundai Elantra Gt
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great Service
The dealership is very nice and the service team is awesome!!!
LORRAINE M. de Fontana Hyundai a répondu le 03/24/2022 03:30 PM

Good Afternoon  Mario thank you for taking the time to fill out our survey . If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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GUILLERMO CAMPOS
JO
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Jose O.
Rialto, CA
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great service
My vehicle was there for insurance service 3 weeks. This time they did 5 recall service points in just 3 hrs., excellent since it's my only car. Great work.
LORRAINE M. de Fontana Hyundai a répondu le 03/24/2022 03:07 PM

Good Afternoon Jose thank you for the 5 stars , We appreciate your feedback on your visit here at Fontana Hyundai . If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz 
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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GUILLERMO CAMPOS
CS
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Catherine S.
Beaumont, CA
2022 Hyundai Santa Cruz
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Clean and Quick
I love this facility. I love all the drinks and snacks. There was a place for me plug in my laptop so I could work on lesson plans. Everyone was personable and friendly. I was promised an hour for oil change and tire rotation. Well done.
LORRAINE M. de Fontana Hyundai a répondu le 03/24/2022 03:04 PM

Good Afternoon Catherine thank you for the 5 stars we appreciate your feedback . If you have any questions or concerns we are here to help you .

Thank You

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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GUILLERMO CAMPOS
LM
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Laura M.
Rialto, CA
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Maintenance
Took my vehicle in for maintenance and the team at Fontana Hyundai are fast friendly and efficient would recommend them to all my family and friends.
LORRAINE M. de Fontana Hyundai a répondu le 03/22/2022 04:44 PM

Good Afternoon Laura thank you for your 5 stars , We appreciate your feedback on your visit here at our dealership . If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz 
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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GUILLERMO CAMPOS
JC
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Jun C.
Fontana, CA
2016 Hyundai Sonata Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Best service definitly I will recommand to my friend
They know what they are doing. It was good experience. I want to visit again to buy my next car in this dealer.
BIANCA S. de Fontana Hyundai a répondu le 03/17/2022 02:23 PM

Good Morning Jun thank you for the 5 stars , We appreciate your feedback . If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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GUILLERMO CAMPOS
WL
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William L.
Duarte, CA
2021 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/15/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Purchase and Service Experience
We went to Fontana Hyundai after getting an email about their Grand Opening. We found that the sales personnel and manager were very professional and willing to take the time to answer questions, let us take test drives on more than one vehicle and gave us the opportunity to discuss what we wanted to do without them sitting there with us. The finance person also worked with us to get us the payment we wanted without putting any pressure on us. When it came down for the first service appointment it was easy to do online and when we took the car in everyone was friendly and able to explain exactly what would be done and how long it would take. The work was completed in less time than we were told and my car was returned all washed and clean. We have been extremely pleased with the service and treatment we have received at Fontana Hyundai and would highly recommend them to everyone.
BIANCA S. de Fontana Hyundai a répondu le 03/15/2022 03:38 PM

Good Afternoon William thank you for the 5 stars , We always appreciate positive feedback from our customers. If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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GUILLERMO CAMPOS
Client vérifié
Highland, CA
2016 Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/12/2022
Type de service : Repair
client vérifiéVérifié Client
8
Catégorie : Service
Better than expected.
I’ve been to several Hyundai’s since purchasing mine in 2016. This site was the best site to date. Service was well, staff was polite (other sites they were not), sales were little pushy. I just wanted to wait for my car to be serviced, not pressured into purchasing a new vehicle. I give it to the girl though, she was trying. Overall pretty good experience.
BIANCA S. de Fontana Hyundai a répondu le 03/14/2022 01:10 PM

Good Afternoon thank you for the 5 stars we appreciate your feedback . Somebody will be reaching out to you about this issue . If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz 
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850 

Employés avec lesquels vous avez travaillé
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GUILLERMO CAMPOS
Client vérifié
Rancho Cucamonga, CA
2018 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/11/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great service. Helpful staff
Awesome overall experience. My concerns regarding my vehicle were addressed properly in timely manner. Much appreciation for service advisor to keep me updated during entire service duration.
Employés avec lesquels vous avez travaillé
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GUILLERMO CAMPOS
BL
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Brandon L.
Crestline, CA
2018 Hyundai Kona
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/08/2022
Type de service : Maintenance
client vérifiéVérifié Client
9
Catégorie : Service
Oil change and go!
Great atmosphere, excellent customer service and time efficient. I’ve been coming here for my oil change and it’s always a positive experience thanks to all of the employees and their awesome attitude!
LORRAINE M. de Fontana Hyundai a répondu le 03/11/2022 09:42 AM

Thank you Brandon for your feedback. We hope that you continue to return to our location. If you have any questions or concerns please don't hesitate to reach out to us. Thank you 

Employés avec lesquels vous avez travaillé
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GUILLERMO CAMPOS
LG
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Lauren G.
Colton, CA
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/08/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Walked right in
I needed an oil change, badly. No one had an opening. I went to Fontana Hyundai and was taken care of like I was a long time regular. Mr. Campos in the Service Dept. helped me out. Everyone from my initial phone call until I drove away were super nice, very professional, and made me very relaxed that I was going to be well taken care of. 10 stars!
BIANCA S. de Fontana Hyundai a répondu le 03/08/2022 02:59 PM

Good Afternoon Lauren thank you for your 5 stars ,We appreciate you coming to our dealership . If you have any questions or concerns we are here to help you .


Thank You 

Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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GUILLERMO CAMPOS
MJ
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Marlynn J.
Rialto, CA
2013 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/03/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Great customer service, clean place and quick service.
BIANCA S. de Fontana Hyundai a répondu le 03/04/2022 03:24 PM

Good Afternoon Marlynn thank you for taking the time to fill out our survey .If you have any questions or concerns we are here to help you.

Thank You 

 Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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GUILLERMO CAMPOS
DM
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Donna M.
Rancho Cucamonga, CA
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/03/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Effortless service visit
Very pleasant experience. The person who greeted me and let me know when service was completed was pleasant and knowledgeable. Very comfortable waiting area and very clean .
BIANCA S. de Fontana Hyundai a répondu le 03/04/2022 11:23 AM

Good Morning Donna thank you for the stars ,We always appreciate our customers feedback . If you have any questions or concerns we are here to help you .

Thank You

Bianca Saenz 
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employés avec lesquels vous avez travaillé
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GUILLERMO CAMPOS
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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