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SureCritic / Concessionnaire Hyundai / Braman Hyundai / GARY DESROSIERS
GD

GARY DESROSIERS

Braman Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(981 reviews)
62

Critiques de GARY DESROSIERS

Client vérifié
Miami, FL
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/23/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Profesional jobs
I am so satisfied with the service received by the personal staff that works in Hyundai especially Gary
Recommandé
Alejandro H., Service Manager de Braman Hyundai a répondu le 07/24/2021 04:45 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employés avec lesquels vous avez travaillé
GD
GARY DESROSIERS
GH
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Gail H.
Miami Beach, FL
2017 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/25/2021
client vérifiéVérifié Client
Catégorie : Service
Service person was a gd listener and knew how to set priorities with service needs
I already did this so please reread it
Recommandé
Employés avec lesquels vous avez travaillé
GD
GARY DESROSIERS
GH
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Gail H.
Miami Beach, FL
2017 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/25/2021
client vérifiéVérifié Client
Catégorie : Service
Service person was a gd listener and knew how to set priorities with service needs
I already did this so please reread it
Recommandé
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/23/2021
Type de service : Maintenance
Catégorie : Service
Staff is knowledgeable; service time seems reasonabl; facility is convenient and lovely; discount cards are sometimes offered.GH
Discount cards for oil changes are helpful; other service fees need to be explored prior to making the appt. To understand the charges.
When car’s Service is complete, a staff person reviews service done; asks if you have questions and service is complete within a few hrs. When beginning at 8:30am appt. Staff is excellent and facility via conducive to relaxing while reading: working on computer or watching tv. Gail H
Recommandé
Alejandro H., Service Manager de Braman Hyundai a répondu le 06/24/2021 04:48 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employés avec lesquels vous avez travaillé
GD
GARY DESROSIERS
MJ
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Michelle J.
Miami Beach, FL
2021 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/08/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Excellent service great vehicle!
Recommandé
Alejandro H., Service Manager de Braman Hyundai a répondu le 06/08/2021 06:16 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employés avec lesquels vous avez travaillé
GD
GARY DESROSIERS
Client vérifié
Miami, FL
2019 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/03/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
Service Attendant Gary made the experience smooth and easy! I always trust him
Recommandé
Alejandro H., Service Manager de Braman Hyundai a répondu le 06/03/2021 11:12 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employés avec lesquels vous avez travaillé
GD
GARY DESROSIERS
KB
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Kim B.
Miami Beach, FL
2017 Hyundai Ioniq Hybrid
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/07/2021
client vérifiéVérifié Client
Catégorie : Service
problem resolved
Gary the service advisor was very nice and professional. I had some initial problems and misunderstandings with the work by the mechanics. Gary and his supervisor Alex cleared up the problem and issued me a small refund. All good
Recommandé
Employés avec lesquels vous avez travaillé
GD
GARY DESROSIERS
KB
gravatar
Kim B.
Miami Beach, FL
2017 Hyundai Ioniq Hybrid
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/07/2021
client vérifiéVérifié Client
Catégorie : Service
problem resolved
Gary the service advisor was very nice and professional. I had some initial problems and misunderstandings with the work by the mechanics. Gary and his supervisor Alex cleared up the problem and issued me a small refund. All good
Recommandé
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
05/07/2021
Type de service : Maintenance
Catégorie : Service
no transparency
I was charged for a tire rotation that was not done. Makes me wonder if they did any work at all on my car. They need to adopt the practice of video viewing of work being done on the cars. Gary was nice and said I would get a (small) refund but it has been more than two weeks and I am still waiting.
Non recommandé
Alejandro H., Service Manager de Braman Hyundai a répondu le 05/07/2021 12:02 PM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employés avec lesquels vous avez travaillé
GD
GARY DESROSIERS
DB
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Doreen B.
North Miami, FL
2020 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/06/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Gary
Always treat us like family and takes care of all our needs
Recommandé
Alejandro H., Service Manager de Braman Hyundai a répondu le 05/07/2021 04:47 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employés avec lesquels vous avez travaillé
GD
GARY DESROSIERS
WM
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Walter M.
Miami Shores, FL
2019 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/06/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Professional, well organized, and clean.
All went smoothly. Professional and organized.
I lease the vehicle and it’s under service contract.
Establishment is very clean and all are accommodating!
Recommandé
Alejandro H., Service Manager de Braman Hyundai a répondu le 05/06/2021 12:16 PM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employés avec lesquels vous avez travaillé
GD
GARY DESROSIERS
BB
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Bernard B.
North Miami, FL
2015 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/03/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service manager Gary and their mechanics offers fist class service.
The service manager that I see is very professional and makes every effort to satisfy my concerns and maintenance wishes for my vehicle. I receive full explanations for anything that I do not understand and how any recommended services affects vehicle performance. I have managed to maintain a well run vehicle with the help of the service manager and mechanic staff.
Recommandé
Alejandro H., Service Manager de Braman Hyundai a répondu le 05/04/2021 04:27 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employés avec lesquels vous avez travaillé
GD
GARY DESROSIERS
Client vérifié
Miami, FL
2012 Hyundai Sonata
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/03/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
never again
never again period
Non recommandé
Alejandro H., Service Manager de Braman Hyundai a répondu le 05/03/2021 12:41 PM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business. Thank you very much for reaching out about this. I am very sorry about the frustrating experience you endured on your most recent service visit. We could have done a better job of providing proactive communication and directly addressing your needs
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employés avec lesquels vous avez travaillé
GD
GARY DESROSIERS
SG
gravatar
Samuel G.
Miami Beach, FL
2017 Hyundai Ioniq Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/16/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
I have the most knowledge advisor. Very professional.
I have the most knowledge advisor. Very professional
Recommandé
Alejandro H., Service Manager de Braman Hyundai a répondu le 04/26/2021 04:46 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employés avec lesquels vous avez travaillé
GD
GARY DESROSIERS
Client vérifié
Miami, FL
2019 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
04/12/2021
client vérifiéVérifié Client
Catégorie : Service
communication needs to be improved
communication, waiting time and
parking needs improvement
Non recommandé
Employés avec lesquels vous avez travaillé
GD
GARY DESROSIERS
Client vérifié
Miami, FL
2019 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
04/12/2021
client vérifiéVérifié Client
Catégorie : Service
communication needs to be improved
communication, waiting time and
parking needs improvement
Non recommandé
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/09/2021
Type de service : Maintenance
Catégorie : Service
Honesty
Honesty and communication, which Braman has none
Non recommandé
Alejandro H., Service Manager de Braman Hyundai a répondu le 04/09/2021 07:10 AM


Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employés avec lesquels vous avez travaillé
GD
GARY DESROSIERS
MJ
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Marta J.
Miami, FL
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/08/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Ms
Excelente customer service
Recommandé
Alejandro H., Service Manager de Braman Hyundai a répondu le 04/08/2021 11:48 AM


Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employés avec lesquels vous avez travaillé
GD
GARY DESROSIERS
Client vérifié
Miami, FL
2020 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/01/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great customer service
Customer service representative Gary was very professional and efficient, even tough I am had to wait a long time he set the expectations.
Recommandé
Alejandro H., Service Manager de Braman Hyundai a répondu le 04/01/2021 07:54 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employés avec lesquels vous avez travaillé
GD
GARY DESROSIERS
HB
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Howard B.
Oakland Park, FL
2016 Hyundai Sonata Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Another outstanding visit
This place seriously rocks! Upon arrival I was treated like a valued customer. From the kindness of the valets who, even though they were busy, didn't make me feel rushed to gather my belongings, employees who held open the door, seeing service people who I knew from previous experiences who still made time to say hello. Gary my service coordinator is fantastic. Cannot really say enough good things about him - he is a professional who knows his job, Gary is kind and friendly, not familiar. He takes his time and made sure all of my concerns were met and when he said he'd call me by a specific time, he did. I never had to call the dealer, Gary kept me informed at all times.
Recommandé
Alejandro H., Service Manager de Braman Hyundai a répondu le 03/31/2021 11:19 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employés avec lesquels vous avez travaillé
GD
GARY DESROSIERS
Client vérifié
Miami Beach, FL
2020 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
very happy
excellent experience
Recommandé
Alejandro H., Service Manager de Braman Hyundai a répondu le 03/30/2021 04:27 AM


Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employés avec lesquels vous avez travaillé
GD
GARY DESROSIERS
FT
gravatar
Francisca T.
Miami, FL
2019 Hyundai Sonata
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/17/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/16/2021
Type de service : Maintenance
Catégorie : Service
Alejandro H., Service Manager de Braman Hyundai a répondu le 03/16/2021 11:40 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business. Thank you very much for reaching out about this. I am very sorry about the frustrating experience you endured on your most recent service visit. We could have done a better job of providing proactive communication and directly addressing your needs
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employés avec lesquels vous avez travaillé
GD
GARY DESROSIERS
SH
gravatar
Stacy H.
Miramar, FL
2020 Hyundai Palisade
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/16/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/16/2021
Type de service : Maintenance
Catégorie : Service
Alejandro H., Service Manager de Braman Hyundai a répondu le 03/16/2021 05:08 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.
Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employés avec lesquels vous avez travaillé
GD
GARY DESROSIERS
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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