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SureCritic / Concessionnaire Hyundai / Puente Hills Hyundai / DONNIE VO
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DONNIE VO

Puente Hills Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(438 reviews)
76

Critiques de DONNIE VO

SU
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Sona U.
Whittier, CA
2010 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/13/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent and fast service
Jay was very professional and very informative with your service .
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 04/13/2018 03:28 PM

Hi Sona,
Thank you for 5 star survey with nice comment to Jay.
We are looking forward to seeing you again for your next scheduled service visit

Employés avec lesquels vous avez travaillé
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Client vérifié
La Puente, CA
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/13/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great customer service.
Polite, helpful and truthful workers. Service to my car was completed on time.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 04/13/2018 02:30 PM

Hi,
Thank you for 5 star survey with nice comment to Sean.
We are looking forward to seeing you again for your next scheduled service visit

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
DV
DONNIE VO
BR
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Byron R.
Hacienda Heights, CA
2012 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/13/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
I just got great service from Jay and the crew at Puente Hills Hyundai. They replaced my brake lamp which was in an inaccessible area quickly and at a small charge.
Highly recommended!!
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 04/13/2018 02:33 PM

Hi Byron,
Thank you for 5 star survey with nice comment to Jay.
We are looking forward to seeing you again for your next scheduled service visit

Employés avec lesquels vous avez travaillé
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
YL
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Yongil L.
La Crescenta, CA
2014 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/12/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Very kind
Representative in service department who takes me on last day I visit was so good
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 04/12/2018 02:27 PM

Hi Youngil,
Thank you for 5 star survey with nice comment to Alex.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
DV
DONNIE VO
Client vérifié
La Puente, CA
2018 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/10/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
First service visit
Courteous employees but amenities were week for such a big dealer. Other dealers I went to when I was searching for a car had way better coffee and snacks. Service took longer than estimate. Wash was okay
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 04/12/2018 10:07 AM

Hi,
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received exellent first service, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
DV
DONNIE VO
Client vérifié
Hawaiian Gardens, CA
2018 Hyundai Sonata
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/10/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Worst Service Department
Worst service department ever. The service manager is dishonest and does not follow through with promises or agreements.
Non recommandé
Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
DV
DONNIE VO
JV
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John V.
Rowland Heights, CA
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/10/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent costumer service
Was very pleased with the warranty service performed on my vehicle.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 04/12/2018 10:06 AM

Hi John,
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received exellent service, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
DV
DONNIE VO
SM
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Stephanie M.
Hacienda Heights, CA
2016 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/10/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Routine Maintenance
Got my car in and out. Just wish they had ordered the part and installed it as was promised.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 04/10/2018 03:57 PM

Hi Stephanie,
Thank you for taking the time to complete our survey and shared on Twitter.
I appreciate business and happy to hear that you received exellent service from Alex, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
DV
DONNIE VO
O
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O.
Cudahy, CA
2012 Hyundai Genesis
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/10/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good place
Good
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 04/10/2018 03:53 PM

Hi Oscar,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employés avec lesquels vous avez travaillé
DV
DONNIE VO
Client vérifié
Los Angeles, CA
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/09/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Everything was quick and simple. No hassles.
I’d definitely go back to this dealer.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 04/10/2018 07:49 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employés avec lesquels vous avez travaillé
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
JB
gravatar
Jason B.
Covina, CA
2015 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/08/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer service
This time around was perfect. Service was done in a timely manner plus extra service needed.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 04/09/2018 08:29 AM

Hi Jason,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employés avec lesquels vous avez travaillé
DV
DONNIE VO
CL
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Cynthia L.
La Puente, CA
2017 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/07/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
It was great!
It was a great service!
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 04/09/2018 08:28 AM

Hi Cynthia,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employés avec lesquels vous avez travaillé
DV
DONNIE VO
MV
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Maria V.
Montebello, CA
2016 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/06/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
On Time
An oil change is an oil change to me so the next best thing I value is price and on time service.
The price is competitive and their on time service is excellent.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 04/07/2018 08:18 AM

Hi Maria,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employés avec lesquels vous avez travaillé
DV
DONNIE VO
Client vérifié
Monterey Park, CA
2013 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/06/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good service, but still overpriced.
I come here because so far it's the dealer that has treated me best so far, unfortunately their prices, like all other dealers unfortunately most services are still way overpriced for what the service actually is being performed on the car.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 04/07/2018 08:21 AM

Hi,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employés avec lesquels vous avez travaillé
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
JH
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John H.
Rowland Heights, CA
2017 Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/06/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
GREAT WHEN PHONE IS ANSWERED.
I LEFT MY CAR THERE FOR SERVICE AND CALLED TO ASK FOR THE STATUS OF IT AFTER A COUPLE OR MORE HOURS. THE FRONT DESK GIRL ANSWERED PHONE AND TRANSFERRED ME TO SERVICE BUT NO ONE PICKED UP THE PHONE. I CALLED THREE MORE TIMES AND AGAIN NO ANSWER. (ONLY THE FRONT DESK) NOT SERVICE DEPT. I HAD MY SISTER DRIVE ME THERE AND WAS TOLD MY CAR WAS READY. I WENT TO THE AREA WHERE I HAD TO PICK UP PAPER WORK AND A WOMAN AND MAN WERE THERE JUST SITTING BY THEIR PHONES. I TOLD THEM I HAD CALLED THREE OR FOUR TIMES AND NO ONE PICKED UP. THEY BOTH LOOKED AT ME AND SAID NOTHING. THOUGHT YOU WOULD LIKE TO KNOW ABOUT THIS EXPERIENCE.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 04/06/2018 01:48 PM

Hi John,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employés avec lesquels vous avez travaillé
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Client vérifié
Pico Rivera, CA
2017 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2018
client vérifiéVérifié Client
Catégorie : Service
Quick to resolve issue
Following a review I gave about my disappointment, Advisor, Corina called to correct the situation, offering her personal attention at my next visit. She was very understanding and apologetic about my recent visit. I appreciate her taking the time to rectify the situation. Thank you, Corina! This is an example of great customer service!
Recommandé
Employés avec lesquels vous avez travaillé
DV
DONNIE VO
Client vérifié
Pico Rivera, CA
2017 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2018
client vérifiéVérifié Client
Catégorie : Service
Quick to resolve issue
Following a review I gave about my disappointment, Advisor, Corina called to correct the situation, offering her personal attention at my next visit. She was very understanding and apologetic about my recent visit. I appreciate her taking the time to rectify the situation. Thank you, Corina! This is an example of great customer service!
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
04/04/2018
Type de service : Repair
Catégorie : Service
A little disappointed
I'm usually very pleased with the service received. Unfortunately, I'm assuming because of lack of communication, a concern I had about one of my tires was not addressed when I took the vehicle in for regular scheduled maintenance. It was visually inspected, but I doubt that it was removed from the vehicle for a more in depth inspection. I was told that because of limited staff and the amount of customers, I could take it in another day when they weren't as busy.

Otherwise, the visit was good--nice waiting area, tv, free wifi, popcorn, hot dogs and coffee/tea available.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 04/04/2018 02:46 PM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employés avec lesquels vous avez travaillé
DV
DONNIE VO
AS
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Albert S.
San Dimas, CA
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Happy Hyundai Owner
Puente Hills Hyundai staff - especially Yasser and Caesar- provide the best service and friendly attitude. I always recommend Puente Hills Hyundai to family and friends.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 04/04/2018 04:01 PM

Hi Albert,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
DV
DONNIE VO
HK
gravatar
Hye K.
Brea, CA
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
great
service
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 04/04/2018 04:01 PM

Hi Hye,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
DV
DONNIE VO
CF
gravatar
Chris F.
La Verne, CA
2011 Hyundai Elantra
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/03/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer
Communication during a long stay at your dealership
Non recommandé
Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
DV
DONNIE VO
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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