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SureCritic / Concessionnaire de voitures neuves / Vancouver Toyota / Donnie Griffin
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Donnie Griffin

Vancouver Toyota
Évaluation globale
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(6 reviews)
83

Critiques de Donnie Griffin

KH
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KURT H.
Portland, OR
Toyota RAV4
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/28/2024
client vérifiéVérifié Client
8
Good selection, good price.
This is my second car purchase from Vancouver Toyota so the first time must have gone ok too. The sales side was good, the financial side not so much. The pitch to buy the extended warranty was way too intense and added so much time to the process after I had already been waiting for close to a half hour to sign the papers. Also being from Oregon seems to add a lot of time to the title transfer. 12 or more weeks to get my plates?
Lynn Q., Customer Service Rep de Vancouver Toyota a répondu le 03/28/2024 05:11 PM

Hi Kurt, We're thrilled to have had the chance to assist you with your second car purchase from Vancouver Toyota! We appreciate your kind words about our sales team and understand the importance of a smooth and efficient process. Your feedback about the extended warranty pitch and the time it added to the financial side will be shared with our team for improvement. We apologize for any inconvenience with the title transfer process and the delay in receiving your plates. We value your business and hope to provide an even better experience in the future. Warm regards, Vancouver Toyota

Lynn Quiding
Customer Service Representative
3602535403
Employés avec lesquels vous avez travaillé
DG
Donnie Griffin
GG
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GEORGE G.
Portland, OR
Toyota RAV4 Prime
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/28/2023
client vérifiéVérifié Client
10
Excellent service
My salesman was very helpful . He went well out of his way to provide me with what I needed. No pressure at all. I am very satisfied with my new car.
Lynn Q., Customer Service Rep de Vancouver Toyota a répondu le 04/28/2023 04:12 PM

Thank you for your kind words, George! We are so pleased to hear that your experience with our salesman was positive and that you are satisfied with your new car. We strive to provide the best customer service and we are glad that we could meet your needs. We appreciate your business and hope you enjoy your new car!"

Lynn Quiding
Customer Service Representative
3602535403
Employés avec lesquels vous avez travaillé
DG
Donnie Griffin
MC
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MICHAEL C.
Vancouver, WA
Chevrolet Corvette
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/23/2023
client vérifiéVérifié Client
10
Happy days!
We worked with Donnie. He was honest with no pressure. Very genuine person. We were able to get everything done within a couple of hours! Everything went smoothly. Extremely satisfied with our experience start to finish.
Lynn Q., Customer Service Rep de Vancouver Toyota a répondu le 02/23/2023 07:00 PM

Hi Michael,
Thank you for your review of working with Donnie in our Sales Department. We appreciate our customers here at McCord's Vancouvert Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employés avec lesquels vous avez travaillé
DG
Donnie Griffin
Client vérifié
Vancouver, WA
Toyota Venza
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/13/2022
client vérifiéVérifié Client
10
Hybrid
I worked with Donnie and he was a delight from start to finish. He respected my perspective on what it was I was looking for in a car and reviewed several options with me to make sure my needs were met. After a few short hours a deal was in place and I came back the next day to sign the paperwork and submit my payment. I was very clear I did not want any extras on the vehicle and did not want my credit hit because I was paying by check.

When I got to the dealer the finance guy was also very polite, at first, but quickly said that they would not accept a personal check without a credit run and therefore I needed a cashier check. I had specifically asked this question the day before and was reassured I did not need to do that.

By this time it was 4:30pm on a wet Monday afternoon with banks closing in 30 minutes but the finance guy insisted that he had to present all of the extended warranty info to me, despite me telling him I was not going to purchase any multiple times. At the end of his presentation as my final no was said, the finance guy demeanor shifted and the once pleasant individual became short and rather condescending.

I left, managed to make the bank in time, and handed them the check with a slightly bitter taste in my mouth.

Donnie was outstanding and I would highly recommend him, however the finance guy (who I have purposefully left anonymous) should be thankful for the business in these financially troublesome times.
Lynn Q., Customer Service Rep de Vancouver Toyota a répondu le 04/14/2022 10:16 AM

Hi, 
I am happy to hear that Donnie was able to handle your needs, and will have a Sales Manager reach out to you to discuss your Finance experience.
Sincerely,

Lynn Quiding
Customer Service Representative ( Service)
3602535403
Employés avec lesquels vous avez travaillé
DG
Donnie Griffin
BW
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Barbara W.
Sherwood, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2022
10
Catégorie : Sales
Great car buying experience
We would recommend buying from our Sales Man to the dealer for making it as easy as possible we love our car
Lynn Q., Customer Service Rep de Vancouver Toyota a répondu le 03/30/2022 02:39 PM

Hi Barbara,
Thank you for your review of our Dealership. We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employés avec lesquels vous avez travaillé
DG
Donnie Griffin
Client vérifié
Longview, WA
Toyota Tacoma
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/21/2021
client vérifiéVérifié Client
9
Buying a New Truck was Great! Easy Peary, no Pressure.
I was in and out within two hours which was fantastic because I have a medical condition limiting time out of the house. The truck is nice, the price was fair and the customer service was solid. Donnie and. Ark were super.
Kerrie K., Service Manager de Vancouver Toyota a répondu le 12/21/2021 02:04 PM

Congratulations on your new vehicle! We are thrilled that your experience was quick and fair and your interactions were super. Thank you for visiting and sharing this great feedback!

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Employés avec lesquels vous avez travaillé
DG
Donnie Griffin
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