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DeAnna Dean Rogers

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(23 reviews)
83

PK
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PETER K.
Portland, OR
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/25/2024
client vérifiéVérifié Client
8
Good sales experience but car wasn't ready.
Buying process took a while but it was busy so I won't hold that against them. Had to take off one star because whoever inspected the car failed to remove the shipping blocks attached to the front springs. Luckily doesn't appear to have done any damage to the suspension.
Kerrie K., Service Manager de Vancouver Toyota a répondu le 10/25/2024 01:42 PM

We appreciate your feedback regarding your recent experience with us, Peter. It's great to hear that you understand the busy nature of the buying process; we strive to serve each customer to the best of our abilities. Your observation about the shipping blocks is important, and we take such matters seriously as they directly impact vehicle performance and safety. We will address this with our inspection team to ensure it does not happen again. Thank you for bringing it to our attention, and we appreciate your understanding.

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Employés avec lesquels vous avez travaillé

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DENISE W.
Vancouver, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/18/2024
client vérifiéVérifié Client
10
Excellent service
My mom and I were shown cars in our price range and didn’t feel like we were being pushed into buying a car we didn’t want or buying a car that was over priced.
Kerrie K., Service Manager de Vancouver Toyota a répondu le 09/19/2024 11:58 AM

We appreciate your feedback regarding your recent experience with us. It's important to us that our customers feel comfortable and well-informed during the car-buying process. We strive to present options that align with individual needs and budgets without any pressure. Your satisfaction is our priority, and we're glad to hear you and your mom had a positive experience. If you have any further questions or need assistance in the future, feel free to reach out.

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Employés avec lesquels vous avez travaillé

BT
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BILLY T.
Longview, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/25/2024
client vérifiéVérifié Client
10
Bought a preowned truck
One of the best car dealerships to work with. Bought a preowned truck and things went smoothly. De Anna and Greg were very helpful. Excellent staff!
Lori B. de Vancouver Toyota a répondu le 08/26/2024 09:34 AM

Hey Billy, Thanks for the awesome review! We are thrilled to hear that De Anna and Greg delivered their excellent service to make your truck-buying experience smooth. We pride ourselves on having a top-notch team, and your feedback lets us know we're hitting the mark. If you need anything else, don't hesitate to reach out. Safe travels in your new truck!
Thank you, 
Lori Bonner 
Customer Relations Manager
360-360-4758

Employés avec lesquels vous avez travaillé

DM
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DUANE M.
Stevenson, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/02/2024
client vérifiéVérifié Client
10
Great Dealership
My wife and I recently purchased our third time from Vancouver Toyota. Previously we traded in vehicles, but this time we purchased a new Camry with no trade. We were given a very fair deal and our salesperson was great to work with. Past experience with the Toyota care and service department was always positive, so there should be no issues with our current purchase. We plan to continue purchasing from this dealer as long as their high customer service continues.
Lori B. de Vancouver Toyota a répondu le 08/02/2024 09:27 AM

Dear Duane, Thank you for entrusting us with your vehicle purchase once again! We're delighted to hear that you had a positive experience with our sales team and that you found the deal fair. It's fantastic to hear that you've had consistently positive experiences with our Toyota care and service department in the past. We greatly appreciate your loyalty, and we're committed to maintaining the high standard of customer service that keeps you coming back. We look forward to assisting you with your automotive needs in the future! Warm regards, Vancouver Toyota

Employés avec lesquels vous avez travaillé

EC
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ERICA C.
Longview, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/16/2024
client vérifiéVérifié Client
10
I’m so happy !!!
I’m truly glad I went with McCord Toyota !! I did a trade-in for a newer used vehicle. Deanna was straight to the point and helped me with everything I needed. I was in and out. She is Amazing and very helpful, the whole team was super nice and helpful made me feel comfortable & even gave me lunch ! Thank you again ♥️
Lynn Q., Customer Service Rep de Vancouver Toyota a répondu le 06/16/2024 06:54 PM

We are thrilled to hear about your positive experience at McCord Toyota, Erica! It's fantastic to hear that Deanna and the team provided you with seamless and helpful assistance. We aim to make our customers feel comfortable and well taken care of, and it's great to know that you felt that way. Thank you for choosing us for your trade-in, and we're delighted that you enjoyed your experience. We look forward to serving you again in the future!

Lynn Quiding
Customer Service Representative
3602535403
Employés avec lesquels vous avez travaillé

RM
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ROGER M.
Vancouver, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/03/2023
client vérifiéVérifié Client
10
IN an OUT in record time with a great Deal.
Purchased a 2023 Toyota Tacoma, SR5 Crew Cab, Trail edition. Sale went smooth and I received more for my 17yr old tacoma than I was expecting.
One Happy return customer here. My trade-in was purchased here 16yrs ago.
Lynn Q., Customer Service Rep de Vancouver Toyota a répondu le 08/03/2023 07:13 AM

Thank you for your kind review, Roger. We are excited to have you come back to Vancouver Toyota to purchase your 2023 Toyota Tacoma SR5 Crew Cab Trail Edition. We are glad that you were able to get more than you expected for your 17 year old Tacoma trade-in. Our goal is to always make sure that customers are satisfied and happy with their car purchase experience. We hope you enjoy your new vehicle.

Lynn Quiding
Customer Service Representative
3602535403
Employés avec lesquels vous avez travaillé

JF
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JENNIFER F.
Vancouver, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/27/2023
client vérifiéVérifié Client
10
Everyone was wonderful!
I did not think I could get financing & you all worked hard to get financing for me. The staff was kind & helpful. Superb!
Lynn Q., Customer Service Rep de Vancouver Toyota a répondu le 07/28/2023 07:41 AM

Thank you so much for your kind words, Jennifer. We are delighted to know that we could lend a helping hand with your financing, and that our staff was friendly and accommodating. We appreciate your business and hope to continue to provide you with excellent service.

Lynn Quiding
Customer Service Representative
3602535403
Employés avec lesquels vous avez travaillé

JL
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JACK L.
Vancouver, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/24/2023
client vérifiéVérifié Client
10
Excellent customer service
I had a very good experience at Vancouver Toyota. DeAnna was a pleasure to work with. When I had problems with my car after purchase, I was taken care of right away in the service department. Very professional and courteous. Thank you!
Lynn Q., Customer Service Rep de Vancouver Toyota a répondu le 06/25/2023 04:11 PM

Thank you for the positive feedback, Jack! We are so pleased to hear that you had a great experience at Vancouver Toyota and that DeAnna was so helpful. We strive to provide our customers with the best service possible and are grateful that we were able to make your experience a pleasant one. We are also relieved to know that the service department was able to quickly resolve any issues with your car. We appreciate your business and look forward to continuing to serve you in the future.

Lynn Quiding
Customer Service Representative
3602535403
Employés avec lesquels vous avez travaillé

GR
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GREGORY R.
Vancouver, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/30/2023
client vérifiéVérifié Client
10
Big thank you!!
The last 24 hours prior to purchasing my 2023 Toyota Tacoma was outstanding. Big thanks to DeAnna for making it happen so damn fast.
Lynn Q., Customer Service Rep de Vancouver Toyota a répondu le 03/31/2023 09:22 AM

Thank you for your 5-star review, Gregory! We are so glad to hear that DeAnna was able to make your purchase of the 2023 Toyota Tacoma a smooth and speedy process. We appreciate your business and look forward to seeing you again soon!

Lynn Quiding
Customer Service Representative
3602535403
Employés avec lesquels vous avez travaillé

Client vérifié
Vancouver, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/15/2023
client vérifiéVérifié Client
9
2022 Toyota Highlander XLE
We are happy with our vehicle, good service on sales personnel including paperwork guy. Thank you for your help.
Lynn Q., Customer Service Rep de Vancouver Toyota a répondu le 01/16/2023 09:48 AM

Thank youf or your review of our Dealership. We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employés avec lesquels vous avez travaillé

GW
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GINGER W.
Woodland, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/31/2022
client vérifiéVérifié Client
10
Great experience
We haven't worked with a dealership in several years because of bad experiences. However, we decided to give it a try and were absolutely shocked how easy and quick it was! We have our faith back in working with a dealership! We thank you Vancouver Toyota!!!!
Lynn Q., Customer Service Rep de Vancouver Toyota a répondu le 10/31/2022 01:37 PM

Hi Ginger,
Thank you for giving us another try and we are so pleased you noticed the changes we have been making.
We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employés avec lesquels vous avez travaillé

Client vérifié
Vancouver, WA
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
10/14/2022
client vérifiéVérifié Client
4
Bad experience
I came to the store in May to preorder a car and put a deposit. Right off the bat the sales rep was uninterested in helping. Over the next few months communication was horrible on the status of my car I wanted to switch sales reps. When I finally had a date for my car to arrive I told them when I would be back in the country, and they never emailed me back. Then I got an email 3 weeks later saying I had to pick up the car within 48 hours of arrival - when I would not be back yet from traveling. The new rep (Rebecca) was helpful and increased communication after me expressing my distress, but overall the experience was bad with poor customer service.
Employés avec lesquels vous avez travaillé

Client vérifié
Fullerton, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/27/2022
client vérifiéVérifié Client
10
Rav4
DeAnna went above and beyond. Her Customer Service is excellent. I would highly recommend
Kerrie K., Service Manager de Vancouver Toyota a répondu le 09/28/2022 12:30 PM

Thank you for sharing your positive experience working with DeAnna, we appreciate it!

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Employés avec lesquels vous avez travaillé

RV
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ROGER V.
Portland, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/08/2022
client vérifiéVérifié Client
10
Awesome Service, I’ll be back for my next vehicle
We had an excellent experience from when we walked in the door till we were handed the keys. I would highly recommend coming to this dealer if you’re looking for a Tacoma. Best experience so far at a car dealer.

Support Private Auto Dealer! Great job guys!
Lynn Q., Customer Service Rep de Vancouver Toyota a répondu le 09/09/2022 09:29 AM

Hi Roger, 
I'm happy to hear that you enjoyed your experience looking for a Tacoma with us. We apprecite our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employés avec lesquels vous avez travaillé

PL
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PETER L.
Silverton, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/22/2022
client vérifiéVérifié Client
10
Very professional
Quick to respond to all inquiries
Lynn Q., Customer Service Rep de Vancouver Toyota a répondu le 07/22/2022 09:02 AM

Hi Peter, 
Thank you for sharing your experience whilt at our Dealership.
We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employés avec lesquels vous avez travaillé

FB
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FRANCES B.
Vancouver, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/21/2022
client vérifiéVérifié Client
10
Found just what I was looking for.
I looked for the Highlander Bronze edition for months. My friend DeAnna who works here; helped get me into one.
I absolutely love it and the service from all involved. It was a smooth easy process and I couldn’t be happier.
Lynn Q., Customer Service Rep de Vancouver Toyota a répondu le 07/22/2022 09:00 AM

Hi Frances,

Thank you for sharing your experience working with DeAnna in our Sales Department.  We appreciate our customers here at McCord's Vancouver Toyota. Enjoy your new ride!
Sincerely, Quiding
Customer Service Representative
3602535403
Employés avec lesquels vous avez travaillé

AU
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ADRIENNE U.
Vancouver, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/05/2022
client vérifiéVérifié Client
10
WONDERFUL
Vancouver Toyota the best to deal with they make me feel like they care. I was informed and they spent time with me to answer all of my questions.
Lynn Q., Customer Service Rep de Vancouver Toyota a répondu le 04/05/2022 09:39 AM

Hi Adrienne, 
Thank you for your review of our Dealership. We appreciate our customers here at McCord's Vancouver Toyota. 
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employés avec lesquels vous avez travaillé

RL
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ROBERT L.
Vancouver, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2022
client vérifiéVérifié Client
9
Deanna was great
Was easy to work with and knew what we wanted. She knew that we didn't want to spend a lot of time doing it. Take the close and send us home!
Lynn Q., Customer Service Rep de Vancouver Toyota a répondu le 04/04/2022 05:46 PM

Hi Robert, 
Thank you for the review of our Dealership and sharing your experience working with Deanna. 
We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employés avec lesquels vous avez travaillé

Client vérifié
Vancouver, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/25/2022
client vérifiéVérifié Client
10
Toyota Sienna 2022
DeAnna was very friendly and professional. She helped to modify the color we wanted. We love to recommend her to everyone. You won't be disappointed! Thank you very much DeAnna
Lynn Q., Customer Service Rep de Vancouver Toyota a répondu le 02/25/2022 10:16 AM

Thank you for sharing your experience working with DeAnna in our Sales Department.
We appreciate our customers here at McCord's Vancouver Toyota.
Sincerelym

Lynn Quiding
Customer Service Representative
3602535403
Employés avec lesquels vous avez travaillé

Client vérifié
Onalaska, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/21/2022
client vérifiéVérifié Client
10
Short n sweet
Found a vehicle at McCord’s that we were looking for. Scheduled an appointment to see it and took a test drive. Liked it and bought it. Very friendly people. Family owned business that has been established for years. Good selection of new and used vehicles. I would buy another rig from them if needed in the future, and would recommend them to family and friends if they’re in the market for another vehicle as well
Kerrie K., Service Manager de Vancouver Toyota a répondu le 02/21/2022 04:58 PM

Thank you for visiting and sharing this wonderful review. Congratulations on your new vehicle! We appreciate your business and your recommendations. 

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Employés avec lesquels vous avez travaillé
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