CL

CHRISTOPHER LIPE

St. Charles Hyundai

Évaluation globale

4,7

(43 reviews)

49

Critiques de CHRISTOPHER LIPE

Client vérifié

Lake Saint Louis, MO

2019 Hyundai Santa Fe

ReScore Avis™

01/04/2022

Vérifié Client

10

Catégorie : Service

Excellent assistance with problems

I had a nice call today in reference to things I needed done with my car. A situation with a small dent in the door of my car that was overlooked will be taken care of next week. The person who called was very accommodating and made sure everything was understood and will be taken care of in a timely manner. I appreciate Hyundai following up on these problems and making me feel like an important customer.

Employés avec lesquels vous avez travaillé

CHRISTOPHER LIPE

KW

Kevin W.

Fenton, MO

2020 Hyundai Kona

ReScore Avis™

01/04/2022

Vérifié Client

10

Catégorie : Service

Service Taking a Turn for better.

Received email from the Service Manager, Josh Higginbotham and then he called me back and we discussed the problems in 2021. I understand his situation, he is new and it seems like he has or trying to resolve the problems in the service department. If this does result in better customer satisfaction, then I will stay with St, Charles Hyundai, as I really like the rest of the sections.

Employés avec lesquels vous avez travaillé

CHRISTOPHER LIPE

Client vérifié

Lake Saint Louis, MO

2019 Hyundai Santa Fe

ReScore Avis™

01/04/2022

Vérifié Client

10

Catégorie : Service

Excellent assistance with problems

I had a nice call today in reference to things I needed done with my car. A situation with a small dent in the door of my car that was overlooked will be taken care of next week. The person who called was very accommodating and made sure everything was understood and will be taken care of in a timely manner. I appreciate Hyundai following up on these problems and making me feel like an important customer.

Avis original

12/07/2021

Type de service : Maintenance

6

Catégorie : Service

Normal maintenance and attention to a problem

Hyundai isn’t what it used to be. It’s not easy getting an appointment. Then when you go in they act like you’re not there. They don’t address everything you need done.

JOSHUA H. de St. Charles Hyundai a répondu le 01/04/2022 07:17 AM

Thank you for taking the time to fill out the survey. The information from our customers is very important to us, so we can improve on all your future visits with us. I would like to speak to you and apologize for the problems you had with your last visit and find out a little more information from you. Customer experience is my number one goal. If you could give me a call whenever you get a chance I would really appreciate it.

Thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line (636)244-5147

KELLY S. de St. Charles Hyundai a répondu le 01/04/2022 08:51 AM

Thank you so much for talking to me today. I have scheduled your appointment for 10:30 on the 11th to have our dent/ding guy take a look at the ding in your door to see if this is something we can fix for you (based on your description, it should be, but like I said, I can't say for sure until he sees it). We will also take care of the oil change sticker and service interval on your vehicle. I appreciate your time and input today and just always feel free to call me with any issues. Have a great day and a Happy New Year!
Kelly Sullivan
636-278-9150
314-541-2285 (cell)

Employés avec lesquels vous avez travaillé

CHRISTOPHER LIPE

JO

Johnathan O.

Troy, MO

2018 Hyundai Sonata

ReScore Avis™

12/06/2021

Vérifié Client

6

Catégorie : Service

Better customer service

The fact that someone reached out to me after my negative experience, to make sure everything was resolved and taken care of, has made a better impression than my previous review.

Employés avec lesquels vous avez travaillé

CHRISTOPHER LIPE

JO

Johnathan O.

Troy, MO

2018 Hyundai Sonata

ReScore Avis™

12/06/2021

Vérifié Client

6

Catégorie : Service

Better customer service

The fact that someone reached out to me after my negative experience, to make sure everything was resolved and taken care of, has made a better impression than my previous review.

Avis original

11/24/2021

Type de service : Repair

4

Catégorie : Service

Poor Service Department

Had difficulties getting an appointment, was told it would not be recommended to have my car towed to the facility prior to my appointment which was scheduled 10 days out, from initial break down.
Was not contacted in a timely manner regarding what was wrong with my car.
Was then told my car was complete after I had called to check on it, but still needed to talk to someone regarding - didn’t hear anything back for about 4 hours.
When I went to pick up my car, the battery had not been replaced when that was the first thing that was instructed to be done.

JOSHUA H. de St. Charles Hyundai a répondu le 12/06/2021 01:34 PM

Thank you for the time on the phone today. I am sorry about the last experience that you had with us. We are working hard to make sure those things don't happen and every one of our customers have a 5 star experience. We appreciate the information so we can better serve you on your future visits. Feel free and ask for me when you come in.

thank you,
Brad Dean
Service Advisor
St Charles Hyundai

Employés avec lesquels vous avez travaillé

CHRISTOPHER LIPE

KW

Kevin W.

Fenton, MO

2020 Hyundai Kona

ReScore Avis™

01/04/2022

Vérifié Client

10

Catégorie : Service

Service Taking a Turn for better.

Received email from the Service Manager, Josh Higginbotham and then he called me back and we discussed the problems in 2021. I understand his situation, he is new and it seems like he has or trying to resolve the problems in the service department. If this does result in better customer satisfaction, then I will stay with St, Charles Hyundai, as I really like the rest of the sections.

Avis original

11/10/2021

Type de service : Maintenance

8

Catégorie : Service

Service fine

I had to wait longer however I did get to talk to my salesman and enjoyed meeting with him discussing new models.

JOSHUA H. de St. Charles Hyundai a répondu le 01/04/2022 07:15 AM

Thank you for taking the time to fill out the survey. The information from our customers is very important to us, so we can improve on all your future visits with us. I would like to speak to you and apologize for the problems you had with your last visit and find out a little more information from you. Customer experience is my number one goal. If you could give me a call whenever you get a chance I would really appreciate it.

Thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line (636)244-5147

Employés avec lesquels vous avez travaillé

CHRISTOPHER LIPE

Client vérifié

Fenton, MO

2021 Hyundai Santa Fe

10/21/2021

Type de service : Repair

Vérifié Client

5

Catégorie : Service

Probably my last Hyundai.

Very difficult to get a call back or answers.

Employés avec lesquels vous avez travaillé

CHRISTOPHER LIPE

Client vérifié

Saint Peters, MO

2020 Hyundai Santa Fe

10/17/2021

Type de service : Maintenance

Vérifié Client

5

Catégorie : Service

It was ok

The service technician was rude

Employés avec lesquels vous avez travaillé

CHRISTOPHER LIPE

TB

Tammy B.

Saint Charles, MO

2011 Hyundai Sonata

10/07/2021

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Customer service

I receive excellent service every time I have my car serviced. The technician always gives a through run down of services needed.

Employés avec lesquels vous avez travaillé

CHRISTOPHER LIPE

SB

Scott B.

Saint Charles, MO

2012 Hyundai Tucson

ReScore Avis™

10/02/2021

Vérifié Client

3

Catégorie : Service

Rescore

They did reach out. 3 stars for that.
Next visit will tell if it's all talk.

Employés avec lesquels vous avez travaillé

CHRISTOPHER LIPE

HC

Harley C.

Saint Charles, MO

2021 Hyundai Tucson

10/01/2021

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Great Service

Performed my needed service on time with my appointment and service was quickly performed. Waiting room was comfortable and clean as were their restrooms.

Employés avec lesquels vous avez travaillé

CHRISTOPHER LIPE

JC

Josh C.

Saint Peters, MO

2015 Hyundai Elantra

ReScore Avis™

10/01/2021

Vérifié Client

10

Catégorie : Service

Great Service

I brought my vehicle in for a quick service. The technicians were able to identify the cause and correct all the issues. Their personnel were friendly and helpful as well as accommodating. My car feels brand new again and I'm completely happy with their work.

Employés avec lesquels vous avez travaillé

CHRISTOPHER LIPE

DW

Douglas W.

Saint Peters, MO

2015 Hyundai Santa Fe Sport

09/27/2021

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Hyundai

Service is exceptional.
They were short handed on the date scheduled, causing lengthy delay for pick up.
This is the only time I have experienced this situation.

Employés avec lesquels vous avez travaillé

CHRISTOPHER LIPE

SB

Scott B.

Saint Charles, MO

2012 Hyundai Tucson

ReScore Avis™

10/02/2021

Vérifié Client

3

Catégorie : Service

Rescore

They did reach out. 3 stars for that.
Next visit will tell if it's all talk.

Avis original

09/17/2021

Type de service : Repair

2

Catégorie : Service

Service advisors stink

Service advisor only has money on mind. Place not like it used to be years ago. Gone down hill and bottomed out.

JOSHUA H. de St. Charles Hyundai a répondu le 10/01/2021 08:51 AM

Thank you for the time on the phone today. We really appreciate your business and look forward to helping you with your automotive needs in the future. We are so sorry that your experience was that bad on your last visit but we will work harder each and every time to make sure that you have a 5 star experience.

Thank you
Brad Dean
Service Advisor
St Charles Hyundai
(636)244-5147

Employés avec lesquels vous avez travaillé

CHRISTOPHER LIPE

JC

Josh C.

Saint Peters, MO

2015 Hyundai Elantra

ReScore Avis™

10/01/2021

Vérifié Client

10

Catégorie : Service

Great Service

I brought my vehicle in for a quick service. The technicians were able to identify the cause and correct all the issues. Their personnel were friendly and helpful as well as accommodating. My car feels brand new again and I'm completely happy with their work.

Avis original

09/10/2021

Type de service : Maintenance

10

Catégorie : Service

Friendly

The workers in the service department were very friendly and helpful throughout the vehicle service appointment. I even took advantage of my wait to window shop my potential next purchase. Great brand and great facility

CHRISTOPHER L. de St. Charles Hyundai a répondu le 09/29/2021 05:15 PM

THANK`S FOR TALKING WITH ME. WE VALUE YOUR TIME AND BUSINESS

Employés avec lesquels vous avez travaillé

CHRISTOPHER LIPE

Client vérifié

O'Fallon, MO

2013 Hyundai Veloster

08/25/2021

Type de service : Repair

Vérifié Client

0

Catégorie : Service

Horrible service

Shocked this place is still open

JOSHUA H. de St. Charles Hyundai a répondu le 09/01/2021 07:50 AM

I am very disappointed in the experience that you received at our dealership. I would like to talk with you some more on your experience. Customer experience is my number one goal and with that it appears we have failed you. Could you give me a call when you get a chance.

thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line (636)244-5147

Employés avec lesquels vous avez travaillé

CHRISTOPHER LIPE

PR

Patricia R.

Saint Charles, MO

2013 Hyundai Santa Fe

07/22/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Great place to take your car.

The personal & the quality of work.

Recommandé

Employés avec lesquels vous avez travaillé

CHRISTOPHER LIPE

KS

Kenneth S.

Godfrey, IL

2021 Hyundai Santa Fe Hev

07/16/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Hyundai service facility

everything was great.

Recommandé

Employés avec lesquels vous avez travaillé

CHRISTOPHER LIPE

JORDAN E HARTMAN

AJ

Andrew J.

Saint Peters, MO

2021 Hyundai Sonata

07/07/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

I Love Hyundai

This is my first Hyundai and I have no idea why I have waited so long. This car is the BMW’S of cars

Recommandé

Employés avec lesquels vous avez travaillé

CHRISTOPHER LIPE

JORDAN E HARTMAN

BO

Brian O.

O Fallon, MO

2012 Hyundai Sonata Hybrid

07/01/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Super

Chris expertly diagnosed the problem with my wife’s car and got it fixed. Was not an easy problem to remedy or diagnose.

Recommandé

Employés avec lesquels vous avez travaillé

CHRISTOPHER LIPE

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