Solutions d'affaires
English French Canadian
SureCritic / Concessionnaire Hyundai / Parkway Hyundai of Wilmington / CHRISTOPHER BRUNK DEEN
avatar

CHRISTOPHER BRUNK DEEN

Parkway Hyundai of Wilmington
Certified Master Hyundai Service Advisor with 10 years experience
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1150 reviews)
90

Critiques de CHRISTOPHER BRUNK DEEN

DB
gravatar
Deborah B.
Wilmington, NC
2015 Hyundai Accent
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/15/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
What happened to my tire repair kit?
The service was good until I noticed that my tire repair kit for my Hyundai Accent was missing. I am going back up to the dealership to secure a new kit.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 05/17/2016 05:25 AM

Good morning,

Thank you for taking the time to speak with me this morning. I look forward to seeing you soon.

Employés avec lesquels vous avez travaillé
avatar
CHRISTOPHER BRUNK DEEN
Client vérifié
Wilmington, NC
2014 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/14/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Very professional
Always very professional.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 05/17/2016 05:30 AM

Good morning,

I reched out and replied to your email this morning, and Im looking forward to hearing from you at some point today .

Thanks again, Casey Smith.

Employés avec lesquels vous avez travaillé
avatar
CHRISTOPHER BRUNK DEEN
JM
gravatar
James M.
Wilmington, NC
2012 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/12/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Blaine
Very nice. Efficient. Took care of my problems.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 05/13/2016 04:33 AM

Good morning,

   I wanted to reach out personally and Thank You for taking time out of you day to fill out our survey. We greatly appreciate the feedback and great scores. Have a great finish to your week.

Casey Smith- Service Manager

Employés avec lesquels vous avez travaillé
avatar
CHRISTOPHER BRUNK DEEN
IR
gravatar
IAN R.
2016 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/30/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service!
Even though I mixed up the appointment time and showed up an hour late, I was still treated very well. Great, thorough service and a friendly, professional staff.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 03/31/2016 05:44 AM

Good morning,

    I wanted to reach out personally and Thank You for taking the time to fill out our review. A great score goes a long way, and we look forward to seeing you on your next visit to Parkway.

Thanks again,
Casey Smith-Service Manager

Employés avec lesquels vous avez travaillé
avatar
CHRISTOPHER BRUNK DEEN
RG
gravatar
ROBERT G.
2015 Hyundai Santa Fe S
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/16/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service couldn't repair obscured rear camera view
My recent Hyundai service experience was excellent except for one thing. Check-in was prompt, loaner car was ready, and service was provided in less than the estimated time. But the view from the rear view camera is still partially obscured even after replacement with a new camera. I would swear that this partial obscurity was not visible when we first bought the car. The defect is being described as common to all Santa Fe Sports with the rear camera.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 03/17/2016 08:42 AM

Good morning,

I totall agree about the camera, that it is a defective design. We actually even looked at another one last night, and its plate was visible, even more than yours. I am sorry for the defect and if they ever come up with another fix, I will let you know. Have a great day .
Casey Smith- Service Manager

Employés avec lesquels vous avez travaillé
avatar
CHRISTOPHER BRUNK DEEN
TH
gravatar
Tom H.
2013 Hyundai Equus
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/16/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
The employees
Your part was great, but the out side company that you had put in the new windshield did not clean it very well living a film on both outside an inside of window, we had to stop and clean it due to the sun glare no big deal thanks for the great service. Tom H
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 03/16/2016 11:53 AM

Good afternoon,

Our team just wanted to reach out and Thank You for taking the time to fill out the survey. We greatly appreciate you letting us know how we are doing. Have a great week.

Casey Smith-Service Manager

Employés avec lesquels vous avez travaillé
avatar
CHRISTOPHER BRUNK DEEN
JG
gravatar
John G.
2014 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/09/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
treat you very well
I brought the SUV in earlier than the appointment time and Chris Deen made sure I got out quickly knowing I had another appointment that morning. He even showed me the dirty cabin filter to get my permission to replace it.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 03/10/2016 05:40 AM

Good morning,

I just wanted to reach out, and Thank You for taking the time to fill out our survey and give us a 5 star mark. We greatly appreciate you taking the time to do this.

Casey Smith- Service Manager

Employés avec lesquels vous avez travaillé
avatar
CHRISTOPHER BRUNK DEEN
JC
gravatar
John C.
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/17/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Treated wonderfully by Service Staff.
Took my car in exactly at appointment time and was completed faster than expected.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 02/18/2016 06:55 AM

Good morning,

Our team wanted to reach out and Thank You for the 5 star review. We greatly appreciate you taking the time to fill this out for us.
Have a great rest of the week, and a great weekend.

Employés avec lesquels vous avez travaillé
avatar
CHRISTOPHER BRUNK DEEN
gravatar
Client vérifié
2014 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/10/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Only Problem
Service was excellent but sending a six month service special savings list two days after my service leads one to believe there is no co-ordination at the dealership.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 02/12/2016 04:10 AM

Good morning,

We wanted to extend our Thanks for the 5 star review. We greatly appreciate the feedback, and look forward to seeing you on your next service visit.

Casey Smith-Service Manager
Please keep the offers and I will validate them on your next service visit. Thanks

Employés avec lesquels vous avez travaillé
avatar
CHRISTOPHER BRUNK DEEN
gravatar
Client vérifié
2016 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/09/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Parkway Hyundai Service
I have two Hyundais and have them serviced at Parkway. Best service experience I have had at a dealership. Thanks
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 02/10/2016 04:53 AM

Good morning,

We wanted to Thank You for the great score we received. This really helps us know how we are doing in our service department.

Casey Smith-Service Manager

Employés avec lesquels vous avez travaillé
avatar
CHRISTOPHER BRUNK DEEN
JW
gravatar
John W.
2015 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/05/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Chris is Great
Excellant
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 02/08/2016 06:13 AM

Good morning,

Our team wanted to reach out and Thank You for the amazing 5 star review. We look forward to seeing you on your next service visit.

Casey Smith- Service Manager

Employés avec lesquels vous avez travaillé
avatar
CHRISTOPHER BRUNK DEEN
MS
gravatar
Michelle S.
Castle Hayne, NC
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/05/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service staff!!!!
I absolutely love the service I receive at Parkway Hyundai! I have never had a bad experience. I always ask for Chris Deen when scheduling any and all of my services. He's very helpful and knowledgeable, I never have to question any of the services he may suggest. I honestly trust him with my pride and joy. I love my car and I love the entire Parkway staff!!
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 02/05/2016 01:53 PM

Good afternoon.

We wanted to Thank You for the amazing 5 star review. Our team looks forward to seeing you in the future. Have a great weekend.

Casey Smith-Service Manager

Employés avec lesquels vous avez travaillé
avatar
CHRISTOPHER BRUNK DEEN
BE
gravatar
BYRON E.
Wilmington, NC
2013 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/30/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
friendly and speedy service.
The service writer (chris) was very helpfull.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 02/01/2016 07:10 AM

Good morning,

We wanted to Thank You for taking the time to let us know how our service department is doing. Thank You for the great review, and have a great rest of the week.

Casey Smith- Service Manager

Employés avec lesquels vous avez travaillé
avatar
CHRISTOPHER BRUNK DEEN
PB
gravatar
Pamela B.
2014 Hyundai Equus
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/15/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Trust and Efficiency
I have always been pleased with my service at Parkway for my Equus. They have warned my trust. Especially like to work with Chris.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 01/18/2016 07:42 AM

We appreciate the awesome feedback. It goes a long way for all the employees here that put the full effort in customer satisfaction. We look forward to seeing you on your next service visit.

Casey Smith- Service Manager

Employés avec lesquels vous avez travaillé
avatar
CHRISTOPHER BRUNK DEEN
EM
gravatar
ESTHER M.
Wilmington, NC
2012 Hyundai Elantra Touring
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/24/2015
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Personally knowing the service center staff
Wish my tire purchases from Parkway would come with road hazard & warranty. I don't even know the treadwear mileage rating on them.
Non recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 11/30/2015 07:29 AM

If you hvae time, please contact me at csmith@parkwayofwilmington.com, and I will see if we can calrify on your warranty information on the new tire . Thanks again for the great marks .

Employés avec lesquels vous avez travaillé
avatar
CHRISTOPHER BRUNK DEEN
DP
gravatar
DENNIS P.
Leland, NC
2015 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/20/2015
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Top Notch
Parkway Hyundai has exceeded our expectations in sales and service. Chris has been an excellent service representative.Kudos to the team!
Dennis P
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 11/20/2015 07:35 AM

Thank you so much , for the amazing review of Chris, and we hope you have a great Thanksgiving, and we look forward to seeing you again soon.

Sincerely,
Your Hyundai Service Team .

Employés avec lesquels vous avez travaillé
avatar
CHRISTOPHER BRUNK DEEN
Client vérifié
Winnabow, NC
2015 Hyundai Sonata
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
11/18/2015
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service is not as good as it use to be
purchased an extended maintenance plan that was told included the annual inspection and I asked is this the state inspection and was told yes. when I took it in for the oil change and inspection I was told it was not for the state inspection it was for a safety inspection. Everyone does that for free anyway. The first time I took the car in I came home to notice the tires were not rotated, took it back and the agreed it was not done. I had a lot of confidence in the quality of my cars maintenance there but since getting the issues corrected on my other car after 2 months it will more than likely not be back and the new car will only be there for the services i prepaid.
Non recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 11/19/2015 05:06 AM

Good morning, I am sorry to hear about the communication error to when they sold you the contract and the vehicle. If you have some time in your schedule today , could you please contact me via email so that we can discuss this in greater detail and see if I can get this corrected for you . Thanks .
csmith@parkwayofwilmington.com

Employés avec lesquels vous avez travaillé
avatar
CHRISTOPHER BRUNK DEEN
AR
gravatar
AUDREY R.
Wilmington, NC
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/18/2015
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Courtesy and friendly.
Chris Deen rocks
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 11/30/2015 04:16 AM

Thank you so much for the amazing feedback, it truly goes a long way with our customers and our emplyees.

Employés avec lesquels vous avez travaillé
avatar
CHRISTOPHER BRUNK DEEN
LS
gravatar
LARRY S.
Wilmington, NC
2015 Hyundai Genesis
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/13/2015
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Customer experience for my Genesis.
My overall experience has been very good. Specifically my dealings with Leroy Montgomery & Ken Burton, Sales to Chris Deen, the Hyundai Service Advisor to Mary Margaret Vann, GM, all have been very professional and responsive to my requests.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 11/17/2015 04:55 AM

Good morning ,

   We just wanted to thank you , for the amazing comments posted about our dealership and our emplyees. Thanks you so much and have a great week, and a great holiday season if we do not see you before then .

Casey-Service Manager Hyundai Service

Employés avec lesquels vous avez travaillé
avatar
CHRISTOPHER BRUNK DEEN
Client vérifié
Wilmington, NC
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/01/2015
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Professional Service.
Parkway Hyundai provided prompt professional service as promised.
Recommandé
PHILLINA J G., Service Director de Parkway Hyundai of Wilmington a répondu le 11/03/2015 10:10 AM

Thank you for sharing your feedback, we appreciate your business and look forward to seeing you at your next service visit.
Regards,
Phillina
SM

Employés avec lesquels vous avez travaillé
avatar
CHRISTOPHER BRUNK DEEN
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.