BE

BENJAMIN ELLIOTT

Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(118 reviews)
73

JG
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Jim G.
Eden, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/22/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Honest
I took my car in because I thought it had a coolant leak. Turns out it was my mistake. Charged me just for the worked they had to do. Didn't make up a repair that didn't really exist. That's honesty.
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 01/22/2020 02:56 PM

Hi Jim! 

We truly value an honest work ethic and putting our customers first! No muss or fuss, just a good old fashioned honest days work! 

It was our pleasure to help get your concern figured out on your 2011 Hyundai Santa Fe! Thank you for trusting us to do so and for taking the time to return our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac!

We look forward to seeing you guys next time! 

 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

KM
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Kelley M.
Fond Du Lac, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/09/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Spot on
Made sure everything was completely fine with me ?
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 12/10/2019 06:37 AM

Dear Kelley,  

We love keeping our guests in the know with their service options and progress! We really do strive to put our customers first and our all into providing an exceptional experience that keeps you coming back!

Our sincerest thanks for returning our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! We look forward to seeing you and your Hyundai Elantra next time! 

Kind regards,
Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

Client vérifié
Fond Du Lac, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/26/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always friendly
I love how everyone is so gosh darn friendly! Especially Niki, she is always so pleasant and accommodating when making appointments or following up with me. Keep it up!
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 11/27/2019 09:08 AM

Hello! 

Why thank you! It is my absolute pleasure to provide pleasant and accommodating scheduling for our amazing guests! We want every interaction here at Van Horn Hyundai to be an exceptional one! 

I'd also like to extend my sincerest thank you for returning our survey with a perfect 5 Star score! All of us here really appreciate it! 

We look forward to seeing you and your Hyundai next time!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

Client vérifié
Menasha, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/25/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
We will go nowhere else.
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 11/26/2019 06:34 AM

Hello! 

We count ourselves grateful to have such a wonderful Van Horn family that you are a part of! We really do strive to put our all into providing an exceptional experience that keeps you coming back! 

Thank you for the fantastic feedback and for taking the time to return our survey! All of us here at Van Horn Hyundai Service really appreciate it! 

We look forward to seeing you and your Hyundai next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

JP
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James P.
Waupun, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/31/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Very professional and friendly
In for new tires as I heard snow coming already! Ben very helpful in getting me set up with good discounts. Time went fast and staff very friendly with interesting conversations plus I even got my 10,000 steps on my fitbit walking around and talking to people. Tires work great as It has snowed twice and they performed well. Am very pleased!
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 10/31/2019 02:26 PM

Hi James! 

I am so happy to hear that Ben and our amazing Van Horn team took such great care of you when you were recently in with your 2016 Hyundai Sonata for new tires! Just in time for the snow! 

We really do strive for exceptional experiences every time you are here and thank you for taking the time to complete our survey! Your feedback and valued business are appreciated by all of us here at Van Horn Hyundai of Fond du Lac!

We look forward to helping you maintain your vehicles for years to come! 



Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

RF
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Richard F.
Jackson, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/31/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
service
Great as always
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 10/31/2019 10:22 AM

Hi Richard!

We are so happy to see you had a 5 Star visit when you were recently in with your 2017 Hyundai Santa Fe! We really do strive for exceptional experiences every time you are here!

Thank you for taking the time to complete our survey! Your feedback and valued business are appreciated by all of us here at Van Horn Hyundai of Fond du Lac!

We look forward to helping you maintain your vehicles for years to come! 



Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

MJ
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Matthew J.
Winneconne, WI
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/31/2019
client vérifiéVérifié Client
Catégorie : Service
Van Horn Hyundai warranty service
After failing to complete a warranty service repair on the first attempt Van Horn did make a strong attempt to resolve the issue. For this reason I can revise the rating up to 4 stars. I did ultimately have the repair completed by another Hyundai dealership mainly due to their proximity to my work location.
Recommandé
Employés avec lesquels vous avez travaillé

MJ
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Matthew J.
Winneconne, WI
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/31/2019
client vérifiéVérifié Client
Catégorie : Service
Van Horn Hyundai warranty service
After failing to complete a warranty service repair on the first attempt Van Horn did make a strong attempt to resolve the issue. For this reason I can revise the rating up to 4 stars. I did ultimately have the repair completed by another Hyundai dealership mainly due to their proximity to my work location.
Recommandé

Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/28/2019
Type de service : Repair
Catégorie : Service
Van Horn Hyundai service fail
Van Horn Hyundai service fail
Non recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 10/29/2019 10:58 AM

Good day,

Thank you for taking the time to fill out our survey. I am sorry as it looks like we let you down on your last visit. We certainly understand your frustration. Unfortunately, we are bound to what the manufacturer lets us repair depending on the situation. We never intend to have a vehicle return after repairs, but sometimes it does happen. I was made aware last night that the check engine lamp has indeed turned back on and we need to readdress the concern.  I have already attempted to reach out this morning as I would like to pick up your vehicle and get it back to our facility to resolve this issue.  Please contact me immediately if this message reaches you prior to my voicemail.  It is our number one goal to ensure all vehicle concerns are repaired as quickly and efficiently as possible. We value your time and you as a customer and again apologize for your frustration and the inconvenience.

Thank you, 


Kevin Geldreich
Service Manager
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

DB
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Daniel B.
Fond Du Lac, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/25/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Grreat service,
Always great service and employees are super friendlly
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 10/28/2019 06:46 AM

Hi Daniel! 

We love providing great service you can count on every time you are here!

We are so happy to see you had another 5 Star Visit when you were recently in with your Hyundai Tucson! 

As always, thank you for taking the time to complete this survey! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!  

Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

JP
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James P.
Waupun, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/11/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Timely and professional service experience
very pleased with my service visit as Ben very helpful in getting me set up and answering all my questions! will be returning for a new set of tires later this month thanks to Ben providing me with tire options to choose from.
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 10/14/2019 07:33 AM

Hi Jim! 

Thank you so much for the wonderful feedback! I will pass along your kind words to Ben! We are lucky to have him here on our service team!

Thank you so much for taking the time to complete this survey! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! 

We look forward to seeing you next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

Client vérifié
Fond Du Lac, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/04/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Outstanding Service
Great service for a problem with our Hyundai Santa Fe. We brought our vehicle to the VanHorn dealer & they diagnosed the problem right away. The problem was taken care of in a couple of hours by the Service Department which was greatly appreciated.
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 10/07/2019 07:34 AM

Hello! 

We absolutely love getting our customers back on the road as quickly as possible! We know how valuable your time is!

Thank you for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!

We look forward to seeing you next time!


Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

Client vérifié
Menasha, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/03/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Dealership
We have used Van Horn Hyundai in Fond du Lac since we bought a Sonata from them in 2014. We will go nowhere else.
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 10/07/2019 06:22 AM

Hello! 

Hi Dennis!

We love our Van Horn family and are so thankful for loyal customers like you! Thank you! 

We would also like to thank you for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!

We look forward to seeing you next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 10/07/2019 06:51 AM

My apologies regarding the clerical error with the name snafu, above. 

Thank you again for your time and continued loyalty! It really is appreciated by all of us here! 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

Client vérifié
Fond Du Lac, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/29/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
Just greatness all around!
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 09/30/2019 07:34 AM

Hello!

Thank you for the fantastic feedback! We really do strive to provide an exceptional experience from sales, to service, and all around!

We would also like to thank you for choosing us to service your Hyundai Santa Fe and for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!

We look forward to seeing you next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

KS
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Kevin S.
Fond Du Lac, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/24/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fast and Convenient Service
Service is always quick and prompt and staff are always willing to answer any questions I may have.
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 09/24/2019 02:50 PM

Hi Kevin! 

Thank you for the fantastic feedback! We pride ourselves on providing exceptional service that you can count on every time you visit us and are so happy to hear about your recent experiences here! 

Also, thank you for choosing us to service your Hyundai Veloster and for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!

We look forward to seeing you next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

Client vérifié
Oshkosh, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/23/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly and Clean
Always a friendly greeting when walking in. Service is very good.
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 09/23/2019 07:59 AM

Hello!

When you are here, we want you to feel like family! Thank you for the kind words! 

Thank you for choosing us to service your Hyundai Santa Fe and for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!

We look forward to seeing you next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

Client vérifié
Oshkosh, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/19/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Phenomenal service. The shuttle service was an added bonus. Thank you.
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 09/23/2019 07:40 AM

Hello! 

We absolutely love being able to offer fantastic amenities like complimentary shuttle services to our fantastic customers!  

Thank you for choosing us to service your Hyundai Sonata and for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!

We look forward to seeing you next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

SB
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Stephanie B.
Fond Du Lac, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/18/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fast Efficient Service
fast friendly service---nice lounge area with refreshments
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 09/18/2019 08:19 AM

Hi Stephanie!

We are so happy to hear you were able to take advantage of our fantastic customer service, lounge, and refreshments when you were recently at our service center! 

Thank you for choosing us to service your Hyundai and for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!

We look forward to seeing you next time!



Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

JR
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Jordan R.
Oshkosh, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/12/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent as per Usual
Fantastic visit as per usual.
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 09/12/2019 02:17 PM

Hi Jordan! 

We love providing fantastic visits that you can count on every time you are here!  

Thank you for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!

Have a great day!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

JH
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John H.
Omro, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/11/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent knowledge
Pin point accuracy
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 09/12/2019 06:29 AM

Hi John! 

It is our passion to provide exceptional service every time you visit us! We know there are many options when it comes to servicing your Sonata Hybrid and we thank you for choosing us! 

And we thank you for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!

Have a great day!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé

Client vérifié
Oshkosh, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/05/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Oil change
Very fast service
Recommandé
Niki M., Service Assistant de Van Horn Hyundai Fond Du Lac a répondu le 09/05/2019 07:04 AM

Hello! 

We truly do value you and your time and love being able to provide a fast and convenient visit! Thank you for choosing us to take care of your Hyundai! We look forward to helping you maintain your Hyundai for years to come!

And thank you for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it!

Have a great day!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.