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SureCritic / Concessionnaire Hyundai / Mastrovito Hyundai / ALISSA BROWN
AB

ALISSA BROWN

Mastrovito Hyundai
I love to make people happy. Whether that's by resolving an issue they had when they came in or adding onto an already great experience they've had with us. When you come to see me, I will treat you like family!
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(9 reviews)
70

Critiques de ALISSA BROWN

Client vérifié
New York Mills, NY
2022 Hyundai Tucson Hev
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2022
client vérifiéVérifié Client
10
Catégorie : Service
Service
Initially I was disappointed with the time that it took to have my vehicle serviced, although the service was done properly.
Gina reached out to me and explained that there was a problem with the vehicle ahead of me, that I didn’t know at the time. She was very concerned that I wasn’t happy and assured me this was only a one time situation.
I will continue to have my vehicle serviced at Mastrovito. Not every dealership would take the time to reach out!
Employés avec lesquels vous avez travaillé
AB
ALISSA BROWN
Client vérifié
New York Mills, NY
2022 Hyundai Tucson Hev
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2022
client vérifiéVérifié Client
10
Catégorie : Service
Service
Initially I was disappointed with the time that it took to have my vehicle serviced, although the service was done properly.
Gina reached out to me and explained that there was a problem with the vehicle ahead of me, that I didn’t know at the time. She was very concerned that I wasn’t happy and assured me this was only a one time situation.
I will continue to have my vehicle serviced at Mastrovito. Not every dealership would take the time to reach out!
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
03/15/2022
Type de service : Repair
7
Catégorie : Service
Service
I was told it would be an hour. After an hour I was told it had not been looked at. Disappointing.
GINA M. de Mastrovito Hyundai a répondu le 03/17/2022 08:41 AM

Hello! Thank you so much for taking the time to speak with me today regarding your recent service visit. I will look into your oil change question and apply awards. Thank you again. We sincerely appreciate your business.
Gina 

Employés avec lesquels vous avez travaillé
AB
ALISSA BROWN
Client vérifié
New Hartford, NY
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/11/2022
Type de service : Repair
client vérifiéVérifié Client
9
Catégorie : Service
Great service.
Always get great service. Fast and friendly people.
GINA M. de Mastrovito Hyundai a répondu le 02/11/2022 06:04 AM

We are happy to hear that you received fast and friendly service at Mastrovito Hyundai. That is our goal!! We appreciate your business and look forward to seeing you again in the future. #makeyourmovetomastrovito 

Employés avec lesquels vous avez travaillé
AB
ALISSA BROWN
JG
gravatar
John G.
Yorkville, NY
2022 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/10/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Easy and fast
Great place to do business. The staff is very courteous and professional. I would recommend this dealership to everyone looking for a quality automobile.
GINA M. de Mastrovito Hyundai a répondu le 02/11/2022 06:01 AM

THank you very much for providing this review. We sincerely appreciate your recommendation and business. Thank you for being a supportive and loyal customer! #makeyourmovetomastrovito 

Employés avec lesquels vous avez travaillé
AB
ALISSA BROWN
AB
gravatar
Aliceann B.
Rome, NY
2015 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/21/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
love it when work is covered under warranty
thank you
GINA M. de Mastrovito Hyundai a répondu le 12/21/2021 03:03 PM

Thank you for taking the time to complete this review. We are so happy to hear that you received excellent service. Thank you for your business. #makeyourmovetomastrovito! 

Employés avec lesquels vous avez travaillé
AB
ALISSA BROWN
Client vérifié
Herkimer, NY
2019 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/18/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Super
Following up Carbone is a difficult task...The new people did a good job delivering great car car shile making it a comfortable wait
GINA M. de Mastrovito Hyundai a répondu le 10/18/2021 12:30 PM


Thank you very much for taking the time to complete this review. We are so happy to hear that you received comfortable and excellent service here at Mastrovito Hyundai! That is so important to us!! We really appreciate your business and look forward to seeing you again in the future. 
#makeyourmovetomastrovito!                                            

Employés avec lesquels vous avez travaillé
AB
ALISSA BROWN
CF
gravatar
Christopher F.
Remsen, NY
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/07/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Everything was Great
It was Great. I would go back. Vary nice people.
GINA M. de Mastrovito Hyundai a répondu le 09/08/2021 07:01 AM

I would like to personally thank you for your patronage and look forward to providing you with excellent Hyundai service.  I like to take notice of those customer that take the time to complete the surveys.  This helps our business grow.  As a family owned/operted business we want to take every opportunity to make it show.  If I can be of assistance in the future please do not hesitate to contact me.  Thanks for #makingyourmovetomastrovito!

Employés avec lesquels vous avez travaillé
AB
ALISSA BROWN
Client vérifié
Utica, NY
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/08/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Awesome service provided
My service appointment was exceptional from start to finish. The appointment was made with courtesy and within a perfect time frame. My vehicle was ready in the time stated - and the customer lounge was very pleasant to wait for my vehicle. Thank you Mastrovito Hyundai!
Recommandé
David S S. de Mastrovito Hyundai a répondu le 07/27/2021 09:35 AM

Regina I would like to personally thank you for your patronage and look forward to providing you with excellent Hyundai service.  I like to take notice of those customer that take the time to complete the surveys.  This helps our business grow.  As a family owned/operted business we want to take every opportunity to make it show.  If I can be of assistance in the future please do not hesitate to contact me.  Thanks.

Employés avec lesquels vous avez travaillé
AB
ALISSA BROWN
Client vérifié
New Hartford, NY
2017 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/30/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Clean and neet facility with friendly staff.
Get you in at the appointment time. Clean garage and with the windows you can see when your vehicle is being worked on,
Recommandé
David S S. de Mastrovito Hyundai a répondu le 07/08/2021 01:32 PM

Robert I would like to personally thank you for your patronage and look forward to providing you with excellent Hyundai service.  I like to take notice of those customer that take the time to complete the surveys.  This helps our business grow.  As a family owned/operted business we want to take every opportunity to make it show.  If I can be of assistance in the future please do not hesitate to contact me.  Thanks.  

 

Employés avec lesquels vous avez travaillé
AB
ALISSA BROWN
Client vérifié
Clinton, NY
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/29/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil change
Both service writers (manager) here friendly and professional.
Recommandé
David S S. de Mastrovito Hyundai a répondu le 07/08/2021 01:30 PM

Mr. Omara I would like to personally thank you for your patronage and look forward to providing you with excellent Hyundai service.  I like to take notice of those customer that take the time to complete the surveys.  This helps our business grow.  As a family owned/operted business we want to take every opportunity to make it show.  If I can be of assistance in the future please do not hesitate to contact me.  Thanks.  

 

Employés avec lesquels vous avez travaillé
AB
ALISSA BROWN
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