Tom Hamme at Heritage Hyundai did a wonderful job getting me everything I wanted in my vehicle and at
the price I wanted. Go see him you won't be disappointed.
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1519 Scranton Carbondale Highway
Scranton, PA 18508
4,6
(2 566 Avis)
ReScores™(76)
CR
New Transmission
I just had a new transmission put in my 2011 Elantra. Took 2days from ordering to driving away. Very
fast. Management and staff are very polite, professional, and knowledgeable. I was very apprehensive,But Launi put my mind and worries at ease. Answering all my concerns .No matter what time of day, how busy they are , or whatever may be happening Launi always greets you with a smile and answers any questions. I am beyond pleased with the service. Thank you
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We bought a car from Taylor Hyundai. Our sales consultant Richard Smith was great. He was very friend
ly and patient with us. He answered all of our questions and explained them in detail. Overall we had an easy car-buying experience.
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I went in to sell my car and it was a very easy process. I worked with Justin and Allen. Both were ve
ry helpful and very kind through the entire experience. Allen was very informative, stayed in touch and made sure it was a very stress free and quick process when I went in and sold my vehicle. Excellent customer service!!
I would recommend working with Allen if you are looking to buy or sell a car.
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Jen in Service Department was very professional and knowledgeable about my car she was friendly and m
ade me feel like I was family I never had a bad experience here ever and I've been coming here since 2015
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A muskrat chewed some of my engine wires and the service department worked around my vacation days to
repair the problems. Some affected wires were overlooked at first, but the service manager, Neil, corrected everything and made it right in a very fair manner. In the end, I’m pleased with their work and the way they handled the situation. I definitely trust their honesty and integrity in fixing my car.
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EXCELLENT BUYING EXPERIENCE WITH ANDY TRAN, ROBERT, AND CARLOS!
EXCELLENT BUYING EXPERIENCE WITH ANDY TRAN, ROBERT, AND CARLOS!
We walked in almost defeated from
having been bullied, demeaned, shamed and harassed by the other Hyundai dealers across town (Brookshire, Texan, West Houston, and Northwest). Glad we communicated with them using a nickname to avoid retaliation. You could say we were traumatized (total lack of response from Brookshire even after THEY initiated emails; and then when we went to the dealer they jacked up the price that was $12000 MORE than MSRP plus my trade-in value then later stared me down when I pushed back saying, "well that was a mistake and I've corrected it. You shouldn't have asked for pricing for the SEL if you can only afford the SE." So rude. This was the Finance Mgr. Then I set him straight - "I asked for an SE first but you don't have one available, so {salesguy} priced the SEL."
That was deliberate, I am sure of it - NOT a 'mistake' - hoping that someone who looks like me would not catch on.
As for West Houston, they would not entertain communication on text. They just promised to undercut the lowest offer. But no quote from them and no desire to quote. Only sarcasm from multiple people there, and I can name names because I have them on text.
Same with Texan Hyundai.
Northwest provided a generic quote but dismissed questions.
ALL of them had no appetite to continue communicating unless I came in. They could say it nicely if that really were the policy.
So by the time we thought to try Group 1 which is clear across town from us, we were expecting more of the same rudeness.
But we were introduced to Andy Tran and from there, the experience was delightful. He is friendly, knowledgeable, funny; he's a great advocate but when we hit the ceiling in incentives, he was able to communicate it without being hostile like the ones in the other dealerships, and without shaming. It was a win-win negotiation. It was so enjoyable we came back two days later to buy another one from Andy!
After the first sale hissupport continued - did we get the BlueLink link? Did we have any questions? How was the drive? In between the purchase of the two cars he kept us updated on the status of the 2nd car and shared a video of it, got the paperwork ready so we wouldn't wait too long, etc.
A seriously refreshing experience!
ASK FOR ANDY TRAN!
And the same goes for Robert Denaro and Carlo in Finance. The entire experience was no-pressure, no-stress, no-problem!
FYI the price from Group 1 was not the lowest, but we gladly signed on because the entire experience made it worth it.
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