Was a “walk-in” to Dealership frustrated that my 2022 Kona N had just experienced an unexpected dead
battery; Scott (Service Manager) patiently addressed the challenge with an immediate service check of the battery & alternator giving my wife & I the peace of mind all was working fine with the car and to make sure we don’t turn the car engine off for the night with its aux power still on by pushing the push-button twice.& ignoring the cars warning chime; simple solution; TY Again Scott 👍
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6831 Black Horse Pike
Egg Harbor Township, NJ 08234
4,7
(2 813 Avis)
ReScores™(73)
LG
Excellent to deal with
Have leased two Hyundai Sante Fe’s for six years from two other dealerships in Florida. Lease was com
ing due so I stopped into Sport “just to look” at new models. Had used them for routine service before while in NJ during the summer. They were a pleasure to deal with and I ended up leasing a 2025 Tucson since I did not care for the redesigned Sante Fe. From Nino Narvaez my salesperson, to Chris the Finance manager and Melvin who handled my trade-in, they were just great.
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Overall, I give them a satisfactory rating. I brought my car in right after the new year, the first w
eek in January. I didn't get my car back until May 31st. They told me within the first couple of weeks that I was going to need a new engine and that the issue was common with these cars. They told me once they order the engine, it will take approximately 2-3 weeks to come in and then 1-2 days to install. What they did not originally tell me was that there were multiple cars waiting on engine installation and that my car wasn't going to be serviced until all the other vehicles were completed. Every time I called for status, it was always the same response, "We're still waiting for the engine to come in." I finally received a "loaner vehicle" in early March. Very thankful for the loaner so I could finally get back to some normalcy. About a month later I called for status on my car again. They told me the same thing. So, I finally did some research of my own. I called parts department to find out if my engine had even been ordered yet. He told me it had. It was ordered 18 Mar and an expedite request was called in on 20 Mar. The bad news was it was on backorder. He checked his system for manufacturers on-hand quantities for this engine. They were all zero. So that told me that the Manufacturer was going to have to build the engine and ship it out. Not knowing if it was coming from South Korea or stateside manufacturer, it could have been up to 8 months or more before I could even get my engine. Finally received my car on 31 May. My suggestion to Hyundai Corporation... if you know that these types of engines are having issues and are going to need replaced, then have engines on hand at the manufacturer or supplier so they don't have to be backordered. I guarantee you that my car and the one other car sitting in Marion Hyundai service department are not the only Santa Fe's in the United States that need new engines. Otherwise, thank you for replacing my engine and getting me up and running again. I was happy to get back to my normal life.
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5701 Veterans Memorial Pkwy
Saint Peters, MO 63376
4,7
(3 342 Avis)
ReScores™(271)
KA
Stress free
My leased Kona was totaled in the Ofallon hail storm. I went in and met Kevin. He was great. Very hel
pful and got me in a new Kona asap. His follow up has been amazing. Everyone there was so nice and made my experience stress free. I highly recommend this dealership and Kevin if you are looking for a new car.
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Yesterday I made my first major purchase since becoming a widow. Only if you have experienced that w
ould you understand the anticipation of doing that. But what a wonderful experience it was. My salesman, CARLOS, was beyond helpful and understanding. He helped me make decisions when I asked, and offered suggestions or advice when he knew I was seeking experienced wisdom. He was never pushy on the sales, giving me time to come to my own decisions. He turned what could have been a nervous situation for me into one of joyful excitement. I got the Kona of my dreams and left with no buyers remorse. I highly recommend this dealership and CARLOS.
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Oil & Filter Change - Low Air Pressure Light on dash - Rear Wiper missing/replace
Service Advisor, Kirby Butler is very knowledgeable. He receives the car very well during write up an
d answers all questions. He keeps you informed throughout the visit up to and including checking out with the cashier...
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I went in with skepticism because I don’t like all the negotiating with buying anything new. This dea
lership doesn’t do any of that. My sales rep Bobby Frison was awesome and helped me find the car that was exactly what I was looking for. He didn’t rush me nor did he have a problem when I asked for different options. I’m happy with my Tucson. Thanks Bobby!!
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