Service après-vente's Avis

4,7

(1 585 Avis)

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Avis récents

Brad C.

Enterprise, AL

08/14/2023

Catégorie : Service

Oil consumption

They know there is a problem with oil consumption on 2013 sonata but will not admit to it.

Bradlee C.

Enterprise, AL

08/22/2022

Catégorie : Service

Oil consumption too much. They won't do whst they are supposr to.

They know there is an oil consumption problem. They keep putting me off. It's a shame you pay this much for a car and there is no support.

Dan G.

Enterprise, AL

05/31/2022

Catégorie : Service

"market adjustment" price scam

This dealership has jacked up prices and does not sell vehicles at MSRP. You are better off going somewhere else to make your purchases. Tried buying a vehicle from them and they wanted 5k over MSRP. I took my business somewhere else. There are still honest dealerships around, you just have to be willing to drive.

Jennifer W.

Enterprise, AL

05/19/2022

Catégorie : Service

Hood latch on a 2020 Hyundai volosetor

Car was supposed to be repaired months ago....not one person said...it's out of warranty for that...but now oh it's $100.to fix something that was supposed to already been fixed...this car is two years old ...all our changes have been here...it's been to one other shop in PC when battery went dead and we had to get towed because hood latch broke...never never never have I had a cars hood latch broke at 2 years old...and I've had some pretty crappy cars....should of told us this months ago when car came in for problem...instead of now...

Celestine H.

Samson, AL

2021 Hyundai Palisade

ReScore Avis™

04/24/2022

Vérifié Client

Catégorie : Service

Resolution not completed

The person who responded to my comments said some touch up paint would be ordered and I would be informed when it came in. I have not received it as of 4/24/22.

Avis original

03/23/2022

Type de service : Repair

Catégorie : Service

Routine oil change with car wash

Service provided was fine except the wait time. I feel the tech should have noticed the chipped paint on my hood and mentioned it to me.

ROYCE M D., Service Manager de Mitchell Hyundai a répondu le 03/23/2022 01:44 PM

Thank you for the review on us here at Mitchell Hyundai. I apologize about the wait time you experienced during your visit. I checked the repairs and we did the oil change, garnish recall, and courtesy wash. I apologize that our service advisor did not let you know how long the repairs would take. I will have a talk with my personnel about informing correct wait time. Also, I have let our parts manager know to go ahead and order you a touch up paint pen for the chip. I will let you know as soon as it arrives. I apologize for any inconvenience. Thank you once again for your loyal business to us here at Mitchell Hyundai.

Mitch Deese
Service Manager

Client vérifié

Elba, AL

2017 Hyundai Santa Fe

03/19/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service

Mitchell Hyundai has provided excellent service on the three Hyundai vehicles we have owned over the past few years. Try it, you will like it.

ROYCE M D., Service Manager de Mitchell Hyundai a répondu le 03/23/2022 10:20 AM

Thank you for the great 5 star review and loyal business!

Mitch Deese
Service Manager

Brian W.

Kinston, AL

2019 Hyundai Santa Fe

03/17/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service department

Great service department with friendly manager and staff. Also most salesman are very friendly when they walk by while I am waiting for service to be completed.

ROYCE M D., Service Manager de Mitchell Hyundai a répondu le 03/17/2022 11:37 AM

Thank you for the great 5 star review!

Mitch Deese
Service Manager

Client vérifié

Enterprise, AL

2020 Hyundai Santa Fe

03/12/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Wonderful service

Wonderful staff, oil changed, tires rotated and balanced. Washed and vacuumed car!

ROYCE M D., Service Manager de Mitchell Hyundai a répondu le 03/17/2022 11:37 AM

Thank you for the great 5 star review!

Mitch Deese
Service Manager

Jarvis M.

Clio, AL

2016 Hyundai Sonata

03/12/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

I like the place but I always had to fix something wrong with my vehicle every else I purchased the vehicle.

I been spending a lot of money here at this place. The regular oil change always goes great. I continue to have problems with my vehicle. I always have to get something fixed or replace since I purchased the vehicle.

ROYCE M D., Service Manager de Mitchell Hyundai a répondu le 03/12/2022 09:17 AM

Thank you for the review on us here at Mitchell Hyundai. I apologize about the cover not being put back on properly. We are going to get that handled as soon as possible for you. I remember talking to you about this situation the other day and i can assure you I am going to get it handled with priority and address this with my staff. Thank you for choosing Mitchell Hyundai and bringing this to my attention.

Mitch Deese
Service Manager

ROYCE M D., Service Manager de Mitchell Hyundai a répondu le 04/01/2022 01:52 PM

Good evening, I hope all is well. I have reached out to sure critic and asked them to send you a rescore. If for any reason you cannot rescore to a 5 star please let me know! Thank you once again for your loyal business here at Mitchell Hyundai service.

Mitch Deese
Service Manager

Client vérifié

Enterprise, AL

2008 Hyundai Veracruz

03/10/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Service

Great!

ROYCE M D., Service Manager de Mitchell Hyundai a répondu le 03/12/2022 09:14 AM

Thank you so much for the great 5 star review!

Mitch Deese
Service Manager

Tina R.

Dozier, AL

2022 Hyundai Palisade

03/09/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Quick convenient friendly staff!

Great customer service after the sale.

ROYCE M D., Service Manager de Mitchell Hyundai a répondu le 03/12/2022 09:14 AM

Thank you so much for the great 5 star review!

Mitch Deese
Service Manager

Stacy D.

Enterprise, AL

2022 Hyundai Tucson

03/06/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Very upsetting experience

I have not had a good experience either of the two times I’ve had to use this “Service Department”. The first time they killed all they killed all the electronics in my vehicle & had to keep it two days to figure out how to fix it. I was given a loaner car that was as far opposite on the quality scale of my vehicle as possible. You really should be given an equal or better vehicle since that’s what you’re paying for. Even having my car multiple days they couldn’t manage to change the oil, which I had scheduled, nor did they wash my car, which they specifically asked me if I wanted. I made another appointment online & was told I didn’t have one when I got there. I was pretty adamant that my oil was getting changed before I left. It did but I was told they didn’t have time to wash my car again. Whatever, but then my car was returned to me with grease smeared on the inside of the windshield (driver’s side) @ there were black, greasy handprints on my door & light gray-almost white-leather seats.

ROYCE M D., Service Manager de Mitchell Hyundai a répondu le 03/07/2022 01:39 PM

Thank you for taking the time to review us here at Mitchell Hyundai. We are currently investigating the on-line appointment issue. I want to apologize for the grease that our technician got in your vehicle. Usually the car wash attendants get off what they see if the technician does not but the 4 o'clock appointments usually do not get car wash as they close at 430. Also, when we were working on carplay from 5 to 530 with you I would have been more than happy to clean it if I/we had seen it. When would a good time for us to get it back in here to clean up our mistake. We will clean the grease and give the vehicle a good clean up for your inconvenience. You should not have greasy prints on anything nor should you be expected to clean it yourself. I am addressing this with the technician now. Thank you once again for your business!

Mitch Deese
Service Manager