My EV needs a headlight's replacement and a tire repair last week. I drove in near the end of busines
s day without an appointment. Talked to the service representative, Daisy. She accommodated me - had the vehicle checked and provided a cost estimate. The next day she notified me for the car pickup. I had good experience at this dealership!
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We had an enjoyable experience with KC. He was very knowledgeable and attentive. He found what we
wanted quickly. And the different departments were very efficient. Thank you, KC!
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I was sold my first "official" car by James who is new to the Ciocca team. He did an absolutely amaz
ing job! He was super nice and receptive to my wants and needs! 10 out of 10! I will only buy cars from ciocca for the rest of my life ❤️
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After learning that my 2008 Hyundai Sonata had "died" I knew I had no choice but to replace it. Nath
aniel Beaver started the process for me. After asking lots of questions regarding my needs he came up with the perfect solution. I am now the proud owner of a new (to me) 2021 Kia Soul. There was no hard sell...He was very knowledgeable about the car. Then I met the "money" man Joshua Isonhart who made the final buying process so very easy. Both these gentleman made what I had thought would be a time consuming, difficult process into an easy one.
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From a customer who did not even end up purchasing. Absolutely amazing customer service exceeding 95% of my other 100+ car purchasing interactions.
I did not even purchase a vehicle from Keffer Hyundai and I am able to confidently say that the servi
ce was outstanding, stellar for any dealership. I would give more than 5 stars if possible. A special thank you to Sébastien, Gabe, Chuck, Rose and Joe along with a thank you to many other brief interactions with employees I can not recall or did not cath their name was truly exceptional. I did not even end up purchasing a vehicle, even after knowing I was not purchasing I was still treated to the same exceptional service. I can say the service was exceptional with confidence verses many other dealerships selling many other brands of vehicles having now purchased over 100 vehicles in my lifetime between my wife and I. A large majority being luxury, luxury performance, super sports cars ect..... One would expect Porsche, Mercedes, BMW and Audi dealerships to deliver customer service that is exceptional given the cost of the vehicles, the perception of their core customer base. I have found this to not be the case in many instances. I have had some of the best customer service experience from dealership brands such as Volkswagen, several private owned dealerships selling used nearly new vehicles. Of all the experiences I have had purchasing Keffer Hyundai has absolutely been in the top 5% for providing truly exceptional customer service. This dealership far beyond exceeded my expectations from the moment I walked in the door. A beautiful building, friendly smiling faces greeting me immediately asking if I needed assistance. Seeing the rest of the facility from the vehicle showroom to the customer waiting area for vehicles in service, truly top notch, even the bathrooms were upscale, very clean. Moving to the staff everyone I passed by either said hello with an inviting warm smile if they were with another customer or asked me if I needed assistance again with a warm inviting smile. Sébastien was not even my original scheduled sales consultant however, I being handed to him as a customer he was extremely friendly, presented a warm and inviting demeanor that really made me feel comfortable immediately. Sébastien introduced me to Gabe and again the warm inviting, absolutely pleasant demeanor made me feel immediately comfortable. Thank you to the team at Keffer Hyundai for such an exceptional car shopping experience.
I do have to add the only reason I did not make a purchase was that my wife and I were considering our first electric vehicle. We had decided that it was just not the right time or perhaps the right vehicle?
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