I’m very grateful to have gotten my car serviced here very thankful how quick and efficient they are
It’s the atmosphere how this man shows kindness as well and just everything about it I loved the whole experience thank you so much.
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My complete gratitude to Alex and the whole crew at R&G. I have a classic 2004 Lexus that really nee
ded a complete refresh under the hood. 21 years old and about 160K miles with still the original spark plugs, wires, hoses. Coolant about 10 years old. I wanted to use all original Lexus/Toyota/Denso parts that I was willing to accumulate. They had no problem performing all the labor with those parts. (They earlier replaced the struts with ones I purchased). The car runs great. They found some other things that were old but for now still worked. No problem with me buying the OEM parts and bringing it back in. Simply the best ever.
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As vehicle has aged, I've run into a couple issues (radiator, compressor) and what I like about Chris
and team is the ability to accurately diagnose and correct the issue with his "what I would do" approach. Most my family still goes to car dealerships for service and I review the invoices/repair bills. I often ask "what's this for"....response is "not sure, the dealership said I SHOULD have it done". Dealerships are financially incentivized corporations that pressure their service managers and staff to generate profit. Chris is a "mom & pop shop", where he's very cost conscience, driven by desire to understand and return quality affordable service, getting the vehicle running and learn from each experience. I enjoy questioning him, his responses and the "what we've typically seen with these cars". He's a wealth of knowledge, patient and openly shares his experiences...both good and bad regarding resolving all kinds of car troubles.
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The staff consistently provide timely, affordable and necessary service. I don’t feel like they try t
o do an unnecessary work to squeeze more money out of me. All of the service I’ve had completed was done in the amount of time they said and with no ongoing issues. Thank you!
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As usual, the mechanic Tony addressed the car issue identified on the work order, communicated progre
ss, requested additional information with a phone call all to ensure items were completed all in a timely manner.
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Mr. Davodi was pleasant and helpful. He ordered the tires and planned the rest of the service needs -
then was patient and understanding as my plans to bring in the car kept changing. Thank you.
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