Allen Automotive's Avis

4,8

(579 Avis)

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Heather S.

Chevy Chase, MD

05/30/2024

Poor workmanship, stole our license tag

We recently brought our 2016 Subaru Forester in to remove & replace the suspension control arm. Immediately after the repair, the car started making an alarming knocking sound. We brought the car back and the shop claimed a bolt needed to be tightened. The sound continued, so we took it back a second time and the shop claimed it was the 'suspension settling in'. We then took the vehicle to a different shop for a second opinion, and they found that the bolt had been overtightened and was broken, which could have been life threatening. We brought our car back to Allen Automotive so they could see the broken bolt; they then did repair work without our authorization. They also are claiming that the broken bolt was not related to their initial repair/the sound...though it began as soon as the repair was done.

When we returned to retrieve the car the front license tag was missing from the vehicle. As in, the screws and tag were completely removed. We have video surveillance of the tag on the vehicle when it arrived at the shop.

Brimsley D.

Silver Spring, MD

09/08/2022

They are very unprofessional and rude from the owner down to the employees

They are thieves technicians search my car and stole things out of it when I took it in for diagnostic

SPENCER N.

Kensington, MD

Chevrolet Tahoe

04/03/2020

Vérifié Client

Auto Knowledge and Customer Service

They have always done a great job servicing my car when it's fixed ...it's fixed..also on telling me what is important to fix or know.

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TED B.

Hyattsville, MD

Chevrolet Silverado 1500

03/30/2020

Vérifié Client

As always, great service.

Got my truck in and out very quickly with all the required services taken care of. Great people to deal with.

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Patricia A. H.

Silver Spring, MD

FIAT 500

03/26/2020

Vérifié Client

Very knowledgeable and able to convey into layman‘s terms.

I spoke with Arbie. Very nice. Took me through my bill line by line (patiently too!). Advised me that this work will be posted on CarFax for future reference. I didn’t know they did that! Most appreciative for their service.

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Danielle P.

Silver Spring, MD

Hyundai Sonata

03/17/2020

Vérifié Client

Excellent service and care!

I appreciated the detailed explanation by Henry regarding work suggested, to be done.

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Ellen R.

Baltimore, MD

Volkswagen Beetle Coupe

03/15/2020

Vérifié Client

Fast and reliable!

My car broke down far from home and my coworker recommended I come here. Henry and his mechanics were able to get the part I needed and get me back on the road by a few hours later on the same day. I was so thankful to have my car running again quickly.

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Joni I.

Silver Spring, MD

Honda Accord Sdn

02/19/2020

Vérifié Client

Provide Customers with High Quality Service and Information

I’m having the best experience for automotive services from Allen Automotive. Foremost, they answer any question and speak to me as if I’m in their family. Professionally, they provide high quality service in comparison to my interactions with other automotive professionals over the past 40+ years.

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Actisdano A.

Catonsville, MD

Nissan Sentra

02/09/2020

Vérifié Client

Incredible! Speedy Service and Hospitality!

Allen Automotive offered incredible service. They went above and beyond by taking me as a walk in, getting me a custom part, and servicing my car within an hour and a half on a Friday afternoon! They were so kind to work with and took the time to show me what was wrong and explain the work needed. I would highly recommend! They were wonderful to work with!

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ROBERT C.

Washington, DC

Cadillac CTS Sedan

02/07/2020

Vérifié Client

Great service, competitive pricing.

After you drop your car off, you will get a comprehensive evaluation with a competitive price estimate. After the repair(s) are completed, take comfort that the repair was done right. My family have been customers since the 80s.

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Negussie T.

Washington, DC

Hyundai Accent

02/07/2020

Vérifié Client

Very professional

Here, you are guaranteed to receive Very fast, helpful professional services. The place is conveniently located. The staff is very knowledgeable and helpful.

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Client vérifié

Silver Spring, MD

Toyota Prius

02/07/2020

Vérifié Client

great service!

Have gone to Allen automotive for years both for routine car maintenance and for problems big and small. -Always very pleased with convenience, efficiency, quality of work, and service

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Client vérifié

Silver Spring, MD

Volkswagen GTI

02/05/2020

Vérifié Client

Excellent service

Henry and his team did a great job of clearly explaining what needed repairing, and why. They texted visuals to confirm the damage to items needing repair, and offered a fair price. They were also diligent in printing the manufacturer’s service recommendations. I would recommend them highly.

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ANN P.

Silver Spring, MD

Lexus LS 430

02/04/2020

Vérifié Client

Allen Automotive Always the Best .

This place is always reliable and good. The work they do is great, reliable, and always trustworthy and fair priced. They will not try to persuade you into anything you don't need.
They discuss work needed or if something can wait but to keep an eye out for any changes.
The people are great and Henry, the owner, is fantastic!
What else could you want in reliable and trustworthy mechanics.
Great place to take your car .

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BRUCE J.

Washington, DC

Alfa Romeo Stelvio

01/30/2020

Vérifié Client

The Best of the Best.

I've been a client of Allen Automotive for many years and I feel it's been the best place for automotive service. Honest reliable service that never has failed me. Great customer service and you honestly feel like family.

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