I took my car in for an oil change. I’ve owned my car for 8.5 years and have a service package. Eac
h time I take it in, it has been an easy process. Jillian has been my service advisor for my most recent services. She is so patient and pleasant to deal with. This visit, I received a video sent to me by my technician that covered my complete inspection of my car. I expected the video to tell me I needed additional work. It did not. I really appreciated the video just to show me what they covered and did. Pleasantly surprised. Hope I get a video like that every time in the future.
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Fitzgerald Genesis of Clearwater set the bar across the board for a perfect customer experience.
From the moment I reached out with a brief inquiry, Mark, Martin and Ken was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process.
It could not have been more pleased and this made the process extremely pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect!
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A Groupon brought me in and I couldn't be happier that it did. Clean lobby. Friendly folks at the f
ront desk. Fast service. It was honestly everything you could really hope for from a local shop. The best part was they really seemed interested in taking care of their customers, not maximizing profits. They didn't try to upsell me on anything or push additional services. It was kind of amazing compared to the standard experience these days anywhere else you go. I'll be back and I'll be sending the rest of my family there as well!
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I was having an issue with your pressure sensor going bonkers, I called Mikes and they took me in rig
ht away, solved the issue and I got an expert oil change while I was there!
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A cover had fallen off under my car. It looked a little bent, but they were able to put ot back on, a
nd I didn't need a new one. The price for the service was very reasonable. Another small cover was missing which had to be ordered, and is to be replaced the next day. The men were all very friendly, polite and helpful. I will definitely return there when I need a repair.
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This is the place. You were looking for, I’ve brought all of my cars to Ken and John. Oil services, e
ngine upgrades, parts, tune, air ride system, endless dyno pulls, All done through Wrench Masters. I trust them to look out for my interest, always honest, reliable, and dependable. My car probably has to much meaning in my life, so having people that take care of it and deliver quality is so important to me.
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