The dreaded "Service Engine Soon" light came on my BMW on New Year's Eve and I instinctively brought
my car to J Gramley's because of a positive experience during my prior visit. They were closed early for the holiday, but there was still a gentleman there that I was able to talk to and he diagnosed the issue.
I am very appreciative of their great customer service and passion for cars. I will definitely come back for any future maintenance/service needs.
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Our Genesis GV70 air conditioning recently stopped cooling. Not a good thing with summer just around
the corner here in Florida.
I reached out to Crown Hyundai Genesis, speaking initially to one of the schedulers, Ashley I believe. The conversation was pleasant and professional. She set a realistic and reasonable expectation, that someone should call me back within 24 hours to schedule the warranty work to get the ac fixed, as they were very busy with similar work.
Before close of business the same day, I was contacted by the service advisor Cassandra. She told me, if I could get it to them the same day, they would get started on the repair right away and that she had a loaner car just return, so I wouldn't be without wheels while they did the work. Wow! talk about under promising and over delivering! That's the way it should be done everywhere, by everyone. Cassandra even called me again before I left my house, to let me know that the loaner was an electrified Genesis, and would that be ok. I told her the small community I lived in didn't have very many electric charging stations nearby, and would it be at all possible to get a gas powered vehicle. She apologized and offered a G70 sedan, which I was totally and completely fine with. Cassandra is a shining example of what a dealer service advisor is supposed to be, and a credit to her profession and the dealer.
The ac repair work was done in less than a week, and they even replaced the oxidized bright trim around the windows, that was also covered by warranty. Kasandra called me at least two times during the week to keep me up to date on the repairs and order status of the window trim parts.
This was without a doubt one of the best dealer service experiences I have ever had anywhere, and I cannot sing enough praise for Crown Hyundai Genesis and Cassandra. I would most definitely recommend them to a close friend or family member. Thank you Crown!
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Their estimate was way less than the dealership's - I communicated with them by phone mostly (since t
heir hours are not especially long, I dropped off my car and they worked on it). They communicated well through the process, visiting their facility was quite interesting when I went to pick it up (it's full of very cool European sports cars parked inside). Now my car runs like new.
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M&J Auto-The best in Pinellas for sure. In fact the best auto service that my friends and I know of.
Tony is a real gentleman and a great professional. So are all the members. Thank you for your friendly service. Keep up the good work.Larry Stavro.
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