New Genesis cars come with concierge service, where they pick up the car and leave a loaner. I have been trying for months to get my new GV70 in for the initial service, and I just get excuses and lies and a general run around. I have never experienced service so bad in all my 70 years. The car is great but think twice about buying a Genesis.
GW
Gary W.
Saint Petersburg, FL
02/04/2023
10
Catégorie : Sales
Car is awesome John Leubke is oustanding
LOve the G70 John Leubke sales person was extremely helpful all staff helped with demos
The g70 is a great vehicle and crown is a great place to buy it from.
Kenneth Sweet was a great sale person to work with. The management and financial team were excellent as well. Friendly, acomidatting, patient and knowledgeable. Thank you
I was a little intimidated when I showed up at Crown Genesis, especially being a single woman but Jennifer greeted me with a friendly and unassuming presence and answered all of my questions and helped me to feel more confident with the purchase process. I had been to 3 other Genesis dealerships and felt annoyed by their attitudes and follow-up. She has followed up several times to see how the car has been and if I'm satisfied. I love the car and appreciate her. She was extremely patient and knowledgeable and I will recommend her to everyone.
Eric Valladares was so amazing. He kept our visit hassle free. We told him exactly what we wanted and he provided that and more. I would highly recommend him to anyone in the market. It went so quickly and I thank him for that because we have so little spare time.
Easy from start to finish go see Eric he’s the man. I’m in Orlando and drove 135 min. The staff wont disappoint. Thanks guys I’ll be back at crown for future purchases.
It was a pleasure working with Jennifer and the other professionals at Crown Genesis. After an exhaustive search Jennifer was able to find the GV70 that I was looking for. Pricing was straight forward and I received more than expected for the vehicle that I traded in.
It was not at all pleasant experience for my new car with Crown Hyundai. It was my worst and horrible day.
First there was miscommunication with the down payment processing, this is something I don’t bother about, but I wasted time for this miss communication.
Second the car was not equipped with all the packages they charged for. The sticker itself clearly charged for Cargo cover but it was missing when handed over. Also, few other missing parts that I noticed and complained.
Other worst part was there was clear visible black stains on the hand rest, I don’t understand what detailing they have done before handing over a brand-new car (I had to wait again 1 and half hour for them to clean that mess).
I really don’t understand that the customer has to inspect all these for a brand new car?? I am really surprised how they are doing business in the market.
Oh, the main thing comes now, I took my 1 year old daughter and wife to pick up the car and we were so happy the day before as we are getting a nice luxury car on our daughter 1st birthday and it is so special for us. And here is what happened, we really were expecting at least a ribbon tied to our new car and my family taking a picture with it at the dealership, instead we waited for 4 hours and I had to let my wife and daughter leave to home since there were no one to really care about us. The car was just outside in the parking lot and I really sensed their feeling and attention “just take the car and get the hell out of here”.
I really miss that picture with my family. Maybe it was a small thing to them but getting a new car is a big event for us – even Car Max treats there customers so much better (you can see the pics on google from CarMax).
Overall, I felt like why did I get a car and why did I really choose Genesis and particularly Crown dealership to get one.
Jennifer Irvin made the buying experience the best so far. I was never pressured or stressed, buying my next vehicle. I felt like I was being heard and Jennifer did everything in her power to help me get the vehicle of my dream.
The process was smooth and seamless.
Will definitely recommend if you're in the market for a Genesis to talk to Jennifer immediately
TYLER S. de Crown Genesis a répondu le 11/03/2021 12:45 PM
Thank you so much for your review! We are pleased to hear you had an excellent experience, please reach out to us if you need anything post sale!
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