They made a mistake but called me immediately and more than took care of it. I have been taking my c
ars to them for years and never had an issue. Since they corrected the issue they caused, I will continue to go back to them.
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I just purchased a used vehicle at this Luther Burnsville Hyundai location. It was 2014 Honda Accord.
It was a trade-in car. They made the process easy. I was able to call them to schedule an appointment to test drive the car.
The sales agent that I worked with was Roberta. I really enjoyed working with her when it came to maintenances with the vehicle. Roberta made sure everything about the Honda Accord was inspected and made sure that the vehicle passed safety inspections. The car had a safety recall, so Roberta made sure to make an appointment with Walser Honda that was nearby to make the repairs and that it passed safety inspection. Communication was easy because I could call or email her questions about the vehicle.
When the vehicle was ready to be purchased, I worked with Eric, who is the Finance Manager. He also made the process go smoothly when it came to financing the car. He told me different quotes depending on what decisions I made when it came to different packages.
I am really happy about the customer service here at this location. If you're thinking about purchasing a used car or a Hyundai vehicle at this location, you will not experience any issues with the staff. They do not pressure you and will do everything they can to make sure you get what you want and need. Thank you, Roberta and Eric!
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I’m always greeted by Dan JR our a member of the crew and they listen to the concerns I’m having with
my vehicle and then offer potential solutions and then schedule that same day or very quickly. I don’t think I’ve every had a vehicle there more than two days. Reasonable costs compared to dealerships, way more friendly, and much faster.
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