The BEST VW shop and most honest folks around, and now they've moved! PLEASE let your loyal customers
know where you've gone. Metric Systems is the kind of place that is a once in a lifetime gem!
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Exceptional service with a smile & honesty; a rare experience these days!
I drove in with a hole in my exhaust pipe (1999 Honda Accord) knowing this could cost me more than th
e value of the vehicle and also needing an oil change. Once my car was on the lift, I was invited to see where the hole in the exhaust system was. I also saw that there were a few leaky spots & asked about those. Frank noticed that I was running with 3 snow tires & so suggested that these be balanced & rotated, which makes sense. Of course, once the wheels were off, it became evident that I needed brakes, so my repair bill became ever larger....!!!! As a person on a fixed income Frank managed a welding fix on this old vehicle for the exhaust system which is such a blessing!! With new brakes on the front, which are never negotiable for safety's sake, an oil change as planned as well as the added intelligence of learning what fluids I must attend to when maintaining the vehicle and my tires rotated for better driving and longevity, I feel grateful to have Hondar House & Frank Augello maintaining my old car. He's the expert here; certainly not me!
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Timely and professional repair. I think the labor charge for filter replacement a bit high. I expect
an excessive money making charge from Subaru, but not from Good News. And can you explain what the “arbitrary “ is for? I am not questioning that it is valid, just find another description. My comments are intended as constructive, not negative. I will continue with services at Good News.
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Very happy with the work. I went there for oil change and brakes.
Thomas the cashier very helpful, h
e even offered me a ride home.
Chris explained to me details what needed and everything was done on 2 hours. Definitely I recommend and I will be back
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I recently brought my Subaru in for a routine service. They were able to confirm an appointment on sh
ort notice and provide a clear breakdown for the cost ahead of time. On pickup the mechanics walked me through the work so I could see first hand the changes and the parts and fluids used. I appreciated the extra communication and the candor when discussing the work and a detail on the “why”. It can be difficult to find a mechanic who is open and willing to explain the changes in detail and I felt like the service went above and beyond. They even gave my dog a treat…
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