Since I first found Monument Auto Service, I have turned to them first for help with any onf my car p
roblems, because I knew that I would get the fastest, most reliable, and friendliest service.
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I’ve been going to this shop for awhile for the usual maintenance such as change oil as well as other
repairs. The owners are easy to talk to and deal with. They make sure that your vehicle will be checked thoroughly. Kudos to the team!!
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I had scheduled a time to drop off my vehicle which I did. They gave me an estimate of the cost and t
old me they would let me know when the vehicle was ready. Everybody was very friendly and knew about my particular truck. After about an hour, they texted me back and told me that my truck was ready and I came down and paid for it and the cost was really not much more than I was expecting since my truck takes a higher grade of oil. All in all they were friendly knowledgeable got the job done correctly, and I was very happy with the work and the staff.
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Futures Hyundai is the place to take your Hyundai vehicle for service. Maribel was my advisor and she
was professional throughout the entire process of my car getting diagnosed. She let me know when she would be going to lunch and that she would be getting in contact with me when she returned for any update status. Advisors at other Hyundai dealerships promise they will do this and never do. The customer ends up having to call. Also, they have the best mechanic foreman, Jefte. I have known him for a few years and he has always be honest-> something you don't find at the majority other dealership repair centers. Plus, you don't have to wait 1+ month to make an appointment. I got mine 1 1/2 weeks out. Lastly, just a few walking blocks from the dealership, there is a shopping center(Veranda) and a movie theater, so you are not stuck waiting at the dealership being bored.
Now, on the minus side, I do wish they had tables in their waiting area for people who have laptops. I didn't check if they offered free wifi, but I didn't see any signs posted so I assume no. There is a TV and a machine that offers free coffee and latte's. Be careful though because the lattes come with a lot of sugar! I am waiting for a survey to be sent to me so I can give Kudos to Maribel and Jefte.
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I called to get my brakes checked in the morning. They asked me to bring my car in and completed the
work by early afternoon. Very professional and they always do quality work.
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I needed the front bearings on my Silverado replaced. My back brakes also. They opened up the shops a
s I got there a few mins late to pick up my truck. I trust them with all my vehicles, my kids take their cars to Pacifica tire as well.
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My family and myself go to Auto Wise because we feel that this shop is fair with their dealings with
their customers. Lori has been helpful and fair with me each time I go to their shop. As a woman going to a car shop, it is overwhelming and I wish each time that people would be honest with me. I don’t feel taken advantage of when I go to this shop. I hope they uphold their character as a business because it pays to be honest.
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Very happy with bringing my truck here. Only reason for 4 stars and not five is because I was origina
lly quoted 1700 for fixing my fan clutch but then they called again and said it would be 2600. Regardless of the increase everything seems to be fixed and running like it should. Their employee Parker was great in explaining the issues and getting my truck back on the road.
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