Cesar shop auto mechanic located on pacific avenue did a good job on my car Mercedes body repair I lo
ve it come see them any wrong with your car give a Cesar call he take care of your problem like his
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Rich really did a great job showing me my new EV 6. He also ran numbers even tho I wasn't sure if I c
ould get this car. Thanks Rich I love my car!
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My recent experience with your service department, from beginning to end, would probably rate a 3. T
here was some poor communication on the front end and a gasket of some kind that was seated properly which left an oil stain in my driveway...which required a second trip to your shop. Mistakes get made, I get it.
The reason for the 5 star review was the outstanding work of your Service Manager, Rich Conley. I contacted him directly and he responded immediately, digging into what happened and provided a clear explanation. Throughout the process, he reiterated that he wanted to do the "right thing" and worked hard to come up with a resolution. We were able to work things out in a fair and equitable way. Rich took a customer that was ready to contact the BBB and because of his professionalism, brought that customer back into the Toyota family.
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What started off as acquaintances through a little truck cl
ub in the PNW became a full-blown authentic friendship. Scott and his team up at Scott's Classic Quality Brake and Muffler Have become family. Any need that we have had for any of our vehicles they have delivered, and at a fair price! We will always make the trip out of our way to go and see them. The way that they take care of not only our vehicles, but us as customers is top notch! Some thing that seems to have been forgotten nowadays is the value of customer service. To name a few Scott, Jennie, Ron, and Katrina are sure to serve any of your auto needs like you are their own family.
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A special shout out to Steve and his team for excellent work on my vehicles. I had a older model that
required extra attention, but Steve and his team went above and beyond to complete all repairs. They kept me informed of the progress instead of hanging me out to dry like some shops do. Thanks again.
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