I wanted to follow up on my visit today to have my windshield redone after a previous attempt
ed repair by your mobile crew. I received a call from Michael who was very eager to resolve my issue. After looking at pictures, he determined that it was best to come into the Safelite location to fix it correctly. He told me to arrive at 9 AM today and his crew would be outside waiting. Well, he wasn’t kidding ! I was greeted by Jason in the parking lot, who did a quick reinspection of the issue and promptly took my car into the service bay to start work. Before starting, he explained what he saw was the issue and how he would fix it. I observed not only how the “back office” (AKA service area) works, but I was impressed with the front desk team. Here is what I noticed:
1) They greeted inbound customers in a very friendly and efficient manner
2) Their communication among all of their team was impressive
3) They handled inbound calls very efficiently.
4) Their work flow process was very efficient.
5) Waiting area and outside area was clean and inviting.
6) People picking up vehicles seemed pleased with the on time delivery of their repaired cars.
Being a business owner, I admired (and envied) their entire team for how they operated. The outcome of this service effort exceeded my expectations and I will spread the news ! I have another vehicle which I will also now be bringing in !
Please pass on to Michael, Jason and the crew for being AMAZING. I am a satisfied customer !!
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My sons car broke down, on the other side of Katy, during trip from SA to TC. Another wrecker servic
e ghosted us after 5hrs of waiting. Chris came thru and had him home within a couple hours of us contacting them.
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I had the Fort Collins Colorado store replace and calibrate my windshield on 05/09/2023. Great people
. Great Service. Totally Satisfied. Thanks for the great work.
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Mike made buying a vehicle so easy, he made me feel comfortable. He took the time to answer my questi
ons, he was really good at keeping in touch while the paperwork was being processed. He made this experience very easy on my friend and I. Thank you, Michael Bartlett
Kathleen Blake
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Staff is friendly, courteous, professional and knowledgeable. Repair was done well and timely. As a r
epeat Precision customer, I would not choose to go elsewhere. I’d even recommend them to my mother. ?
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