Glasspro Mt. Pleasant is committed to your customer satisfaction and safety. We go the extra mile and our technicians are fully trained in the proper installation of the glass in your vehicle. Glasspro Mt. Pleasant is committed to your customer satisfaction and safety. We go the extra mile and our technicians are fully trained in the proper installation of the glass in your vehicle.
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I wanted to follow up on my visit today to have my windshield redone after a previous attempted repair by your mobile crew. I received a call from Michael who was very eager to resolve my issue. After looking at pictures, he determined that it was best to come into the Safelite location to fix it correctly. He told me to arrive at 9 AM today and his crew would be outside waiting. Well, he wasn’t kidding ! I was greeted by Jason in the parking lot, who did a quick reinspection of the issue and promptly took my car into the service bay to start work. Before starting, he explained what he saw was the issue and how he would fix it. I observed not only how the “back office” (AKA service area) works, but I was impressed with the front desk team. Here is what I noticed:
1) They greeted inbound customers in a very friendly and efficient manner
2) Their communication among all of their team was impressive
3) They handled inbound calls very efficiently.
4) Their work flow process was very efficient.
5) Waiting area and outside area was clean and inviting.
6) People picking up vehicles seemed pleased with the on time delivery of their repaired cars.
Being a business owner, I admired (and envied) their entire team for how they operated. The outcome of this service effort exceeded my expectations and I will spread the news ! I have another vehicle which I will also now be bringing in !
Please pass on to Michael, Jason and the crew for being AMAZING. I am a satisfied customer !!