I feel defeated
I wanted to share a thoughtful and honest perspective—not to be overly critical, but to help others understand what they may experience and what often goes unrecognized behind the scenes.
A significant amount of time, effort, and stress can fall on the customer, and in my case, it has felt largely unacknowledged. At times, I’ve felt defeated.
When problems arise, the experience can feel isolating. From my perspective, the customer is often left to navigate the resolution process alone—and that feeling doesn’t go away easily.
My situation began the day I purchased the vehicle in February 2025. The dealership had my vehicle for two weeks early on. Corporate advised me to keep the rental, while the dealership disagreed. Communication with the Bloomington, MN dealership eventually stopped altogether. It became clear that corporate and the dealership operate separately, and that disconnect created additional challenges. Over time, I also felt that the corporate handling of the lemon buyback lacked transparency.
I also purchased add-ons like Armour protection. A tree sap claim alone involved nine different people, which added to the complexity and frustration.
One important takeaway: if your new vehicle becomes a lemon, you may not be reimbursed for add-ons such as extended warranties, maintenance plans, or protection packages. I wasn’t aware of that at the time—it was a hard lesson to learn, and one you often learn on your own.
As of now, I am still working through the resolution of my 2025 Tucson lemon case while in the process of purchasing a new 2026 Tucson. I’ve chosen to remain loyal to Hyundai, despite the challenges.
It’s important to understand that Hyundai’s customer model separates the dealership, corporate, and finance entities. In practice, this can mean navigating complex situations largely on your own.
I wish my experience had been handled differently. I felt overlooked and, at times, treated as an adversary rather than a loyal customer. Even now, I don’t feel the full scope of my situation has been recognized.
When I share my experience, people often respond with strong empathy. It’s difficult to recommend a company when there is a lack of transparency in how customer service actually functions—it can be frustrating.
That said, I understand that every company will have reviews like this. My hope is simply that others can learn something from my experience and be better prepared for what could happen.
Vérifié Propriétaire
