Thank you for reaching out, Mayra. We are disappointed to hear about the circumstances that prompted your contact. We would like the opportunity to examine this further. We have escalated your concerns to a Case Manager regarding your 2026 Genesis GV70 for further assistance. Please allow approximately 2 to 3 business days for contact. Thank you. ^cc

Thank you for reaching out, John. We appreciate your feedback. We are very sorry to learn about your experience. If you require assistance in communicating with the retailer, our office will be glad to act as a liaison. We would like to encourage you to reach out to our Genesis Customer Care team at (844)-340-9741 if you have any further feedback or need additional support. Thank you. ^cc