Thank you for contacting Genesis Motor America. We are disappointed to hear about the circumstances that prompted your contact. We encourage you to contact our customer care team at (844) 340-9741 to discuss any ongoing concerns and for further support. Thank you

Hello, thank you for providing us with that information. Our records show that your case has already been assigned to one of our case managers for assistance. Their name is Tomeka, and you may reach them directly at (888) 759-6901. Thank you.

Thank you for reaching out, as we appreciate your feedback and insight.  If you require assistance in communicating with the retailer to inspect your concerns, our office will be glad to act as a liaison. We would like to encourage you to reach out to our customer care team at (844)-340-9741 for support.

Genesis Consumer Affairs^mm