I went there to look at one of their trucks (F-150) and was met by a real nice and friendly customer
service team, Ramona and Bogdan. Didn't end up buying it but their friendly attitude and careful attention to the customer's needs got stuck in my mind.
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Christina helped me when I arrived for my appointment and she couldn't have been nicer! We got the ca
r checked in quickly, and she came to give me updates while I waited. She did a great job! I now own my third Honda, and all have been purchased from and serviced by Ron Tonkin Honda.
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The staff is incredibly knowledgeable, the shop is clean & efficient, and Joseph is straight forward
& fair.
I brought a recently purchased 2015 BMW 535i in for a multi-point vehicle inspection. They got me in & out the same day and shared with me potential issues to keep an eye out for that they've observed with my N55 engine. A couple minor items on my inspection report - I was able to easily fix them myself - there was absolutely zero pressure to "get the work" out of me. Without a doubt I will be bringing my car back here for maintenance & service work beyond my capabilities and definitely for repair when the time comes that the big malfunctions happen.
On a side note, I discovered this shop from a story my father-in-law shared. He lives nearby, is on a fixed income, and before he was able to upgrade, he had an old unreliable car. Joseph basically told him "look, I'll keep this car running for you" - and that's exactly what he did, without trying to extract extras. For me, that's the type of moral character in a person that I prefer to associate and do businesses with in this world - whether it be professional or personal.
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Good service, just took a little longer than expected. Please don't change my seat adjustments, if p
ossible. Maybe on the next touring model they could have memory seats.
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First of all, Gavin was awesome, his customer service is top notch. However, when I pulled in for se
rvice, the young people checking in the cars checked in two other vehicles that came in after me which was annoying. Then the standing on a number while 5 people are all behind the counter without a customer. Then the young lady checking in the cars brought in another customer and put him on number one, even though there were a few of us already waiting, #2 forgot to move up to the #1 spot. So the check in was not very well organized. I was given an Uber ride home which was nice. However, when I tried to call to get a ride back, they didn't answer the phone so I left a message as instructed. I was not called back so I had to call again, they still didn't pick up the phone so I stayed on the line for the operator. She was great, took my info and sent them an email. I was immediately called after that. Both my uber drivers to and from were great.
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G. Honda always does a great job at explaining what my car needs and why the repair is needed. Somet
imes I need to delay service til next paycheck comes but they don"t hassle me. They listen & then do a great job of taking care on my needs.
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Having worked at Dodge and for Scott many years ago also to have done business with the business I ca
n not say enough great things about this company and family. They are what every other dealership should be measured with
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