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3,8

(51 Avis)

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Avis récents

William H.

Portland, OR

04/15/2023

Great Dealership

Having worked at Dodge and for Scott many years ago also to have done business with the business I can not say enough great things about this company and family. They are what every other dealership should be measured with

Shaun D.

Tillamook, OR

08/11/2021

Catégorie : Sales

Purchased 2018 Grand Cherokee

I worked with Hasan Abdellatif and had a great buying experience. I purchased a 2018 Grand Cherokee Overlander and was pleased with every aspect of my purchase. Definitely with the drive from the coast.

Marquese D.

Portland, OR

01/16/2020

Express Lane

As of writing, I am 2.5 hours into a wait for a oil change. I am not from the area but got good vibes from google. They should have someone check in with customer on status or delays. Also seem as because I was the outsider others who were local got in and out faster (2 people in lobby at 9am). Not mad, but needs to get looked at. At this rate wouldn't come back and me and my wife are jeep/chrysler people. The VA is faster than this and that is a understatement

Non recommandé

Lisa F.

Boring, OR

05/26/2019

Clean honest no pressure

Robert was amazing
He went above and beyond to make the deal happen!

Recommandé

STARLA C.

Cathlamet, WA

05/15/2018

Your salesman "KYLE"

This gentleman went so far beyond the call of duty to insure we got our needs met....he was just attentive...awesome...he kept us informed...emailed me ...called me...and just never gave up until he found us just the right vehicle that met EVERY one of our needs....we had dealt with another couple of your salesman who basically just swept us under the rug when financing went a little south....but Kyle NEVER gave up....He had no errogence ...no attitude...was just a joy to work with...this fellow deserves GREAT recognition for his efforts!!

Recommandé

Mike C.

Hillsboro, OR

02/06/2017

Service Department

Brought my Jeep Grand Cherokee in for warranty ignition switch replacement. While there, I had them change the oil and asked them to check out two other things. the Ignition warranty work was covered by Chrysler. They did disclose upfront that they charge a $150 diagnostic fee - per item - and they applied that to the repair if I decided to proceed. I initially questioned the seemingly high diagnostic fee. I understand it takes their tech time to check things out - $150 per item seemed and still seems high. the service advisor tried to appease by saying if it was somthing minor, they wouldn't charge it. I left the vehicle with them for the day. Mid-day I called to check on the status - they suggested I needed a coolant flush for $189.95 and a fuel system service/cleaning for $289.95. On the diagnostics - they told me I had a minor oil leak at the front crank seal - that would be $428 to repair and on a shifting, they said it would be around $1300 but they weren't exactly sure the issue something to do with the electronic shifter module. I declined both diagnostic repairs, accepted the other two services. Upon picking up the vehicle, I was hit with a $760 bill. $300 of that diagnostic fees. $460 was actual work - an oil change, coolant flush, and fuel system clean. They charge too much. I paid it, but I won't go back. They are charging significantly over industry accepted rates for standard repairs. The gear shifting issue they diagnosed and suggested a $1300 repair for... I can get the part for $200 and looking on youtube, the repair is very simple. So I am doing this one myself. This dealership charges a premium for service. My time is not that valuable. I'll DIY more and use different service providers for more competitive rates. I've taken my vehicles to dealerships for service - not sure exactly why - but in the future, I'll consider independents and DIY. My two Jeeps are no longer under factory warranty. This decision is mostly about cost, not the people. The people are nice enough - at least they smile while taking your money.

Non recommandé

Joe and Gina B.

Vancouver, WA

04/19/2016

Catégorie : Sales

Polite & Professional Dealership

We went in knowing the exact vehicle we were wanting to purchase, with two trades. Randy originally began helping us with the process, then Ruben had to take over after we initially viewed the truck. Ruben was very professional, and knowledgable. We love the truck we purchased from DCCJD. The only thing we would like to have been different was the amount of time the process took for the transaction. We had a pre approval for a loan, which should have made the amount of time spent at the dealership minimal. However, our overall experience was good. Thank you Ruben. Keep up the good work!

Recommandé

DOUGLAS G.

Beaverton, OR

FORD EDGE

03/17/2016

Vérifié Client

Catégorie : Service

The prople

Very helpful and friendly

Recommandé

SUMMER L.

Hillsboro, OR

DODGE DART

03/15/2016

Vérifié Client

Catégorie : Sales

Great customer service, friendly faces, and fast financing!

Love our new car and the service we received. Would recommend to all our friends and family.

Recommandé

ALEX E.

Beaverton, OR

RAM 1500

03/10/2016

Vérifié Client

Catégorie : Service

Excellent Service

My vehicle had an empty coolant reservoir and I went to Dicks Service department to have it checked and have the engine oil changed also. I received excellent service. Previously I had terrible experience with another dealership and so I tried Dick's. I'm sure glad I did. My service adviser Tim took time to actually help me. There was a question wether or not the correct coolant was in my vehicle (from the other dealership) He researched in depth the warranty paperwork and even contacted Chrysler for me so I wouldn't have to. The service manager took the time to discuss with me another issue the vehicle had and actually listened to what I had to say. The service technician talked to me and explained what was going on. I really appreciate that, what a breath of fresh air (considering my experience with other dealerships). I appreciate the service my vehicle and myself received. I will definitely recommend Dick's service department and will be back if my vehicle needs maintenance. Thank you Tim, Josh and Gary.

Recommandé

MICHAEL J.

Keizer, OR

CHRYSLER TOWN

03/09/2016

Vérifié Client

Catégorie : Sales

A Fine Group of People

The product that was advertized was there. No pressure. People listened to what we were asking and saying.

Recommandé

JESSE J.

Hillsboro, OR

JEEP CHEROKEE

03/09/2016

Vérifié Client

Catégorie : Sales

Not happy with the dishonesty

The short version- Good car, Good finance service, Was lied to about how rebates work which lead to a bad deal for me.

Overall I'm happy with the vehicle and the lady that handled the financing, the salesman was ok but I feel that he did not work as hard as he could too get the deal I wanted with the people in the back. The biggest problem was with their ethics as they falsely led me to believe they were "taking a loss" on the new car I was buying.

The problem is I was told there is no room for negotiations because the dealership would be taking a loss on the Cherokee I was buying because of all the rebates being offered. At first it kinda made since, there were $7,000 or so being offered in rebates which meant I was paying that much below "MSRP". They said that they would give me $1,750 for the truck I was trading in which was purchased for about $7,500 14 months prior at their dealership and blue book valued the trade value at a MINIMUM $3,000 all because "they were trying to make up the loss they were taking on the low price of the Cherokee". Today I looked at what they were selling the truck for and it's up for $6,996.

The questionable ethics-
I did research on how the rebates work and it turns out rebates are not discounts that come out of a dealers bottom line. They are offered by the manufacturer of the vehicle and paid to the dealership after you buy the car. For example: MSRP is $30,000 and the rebate is $5,000 so that means you pay $25,000 but the dealer still gets the FULL $30,000. I was told there is no room for negotiations after being led to believe the rebates were coming out of the dealers bottom line which as it turns out is a lie. This lie was the whole basis for them not negotiating with me at all on the trade value of my truck or on the price of the Cherokee or extra items I wanted.

The finance lady did a good job and even helped me get a pro-rated amount back off the 5 year warranty I bought with the truck I was trading in so I got a little bonus of a couple thousand dollars at the very end which was nice.

Be more prepared than I was buying my first new car and make sure you understand the ins-and-outs of how things like rebates work so you don't get taken advantage of.

Non recommandé

MICHAEL D.

Gresham, OR

CHEVROLET K10

03/08/2016

Vérifié Client

Catégorie : Sales

Sold me a lemon

Never disclosed the fact the the truck I purchased had electrical problems and doesn't start unless you jump it. So now I'm stuck with a truck that needs $1,000 in repairs to get it started and have no reliable vehicle! Thanks Dick's! I see why that's the dealerships name now!

Non recommandé

BRUCE M.

Tigard, OR

RAM 1500

03/05/2016

Vérifié Client

Catégorie : Service

Attention to customers

Excellent job to have fuel system checked and two recalls addressed in much less time than originally planned. Team also had my iPad that I left so I could swing by and pick it up

Recommandé

MARGARET W.

Hillsboro, OR

DODGE GRAND CARAVAN

03/05/2016

Vérifié Client

Catégorie : Service

Oil Change

I like the fact that Dick's has a designated department just for people like me who want a quick oil change !! I was in and out so quickly, I could get the rest of my errands done in a timely fashion. Like, like, like ! Excellent customer service, par none !

Recommandé

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