My car had trouble starting one morning so I had to take it in without an appointment. I was helped q
uickly and the gentleman was very nice, accommodating, and knowledgeable and showed me the problem (battery) and was able to replace it. He also listened to other concerns/issues I had with my car and he kindly took a look and fixed the problems. The pricing is competitive and I completely trust the work that was done to my car. The experience completely changed my morning from bad to great!
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I think the staff are very friendly and helpful. And their prices are competitive! In fact my final b
ill came under the estimate I was given. John even made sure I recieved a rebate through Napa Autocare for some of the work I had done. I wanted the minimum to pass inspection and had lots of questions in my emails leading up to the work and they were answered thoroughly. They checked my ABS light at no charge. I plan to go back to have work done on it (not something that is needed to pass inspection).
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Sherman's is an absolutely honest, trustworthy establishment to deal with. They stand behind their wo
rk and go above and beyond the norm. I highly recommend Sherman's for your auto needs.
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We were on vacation in Fort Walton Beach when our tow vehicle would not shift out of 2nd gear. We fou
nd the Aamco Transmission Shop which had great reviews. We took it there and they had every stall filled but within 10 minutes, Tim had a tech doing a diagnostic on it. They kept it overnight. The next morning Tim called and said we needed a new ECM and he suggested we take it to the local Jeep dealer to get a new one because Jeep needed to program it and it would be less expensive if Jeep ordered, installed & programmed it so we didn’t have to pay both places.
Now how many service places would recommend that?? I asked him how much we owed him for his labor and he answered “nothing, just keep traveling and having fun!” We can’t thank them enough! Tim & all his people are friendly & caring! We recommend them highly!!
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Great service in a timely and professional manner.
Service has been professional and well done. Providing online service records as well as future servi
ce recommendations is an excellent idea and can be very helpful for the customer.
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305 Central Terrace
Suite A
Brentwood, CA 94513-2231
4,8
(650 Avis)
ReScores™(1)
SS
Chevy SSR
Everything went good. The car is 18 years old. So I buy parts when I find them. Added a little confus
ion because they installed my parts. But we worked through it. Everything is great.
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In this day and age its hard to get good old fashioned customer service. Everyone at the shop is very
friendly and communicates well. No hidden fees upfront with repairs needed and done in a timely like manner. I appreciate your professionalism and patience. The shop is now my cars place for any service needed. Thanks
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I've been a customer before so I called and spoke to the service advisor and explaned what I needed.
I left my truck that afternoon. Next morning they called with a price and how long it would take. By early that afternoon it was done.They exceeded my expectations and I thank and trust.my vehicle to you folks that it will be done right and on time
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