Visiting DC from Indiana. Transmission failed. Picked metro from AAA and good reviews. Omar was fanta
stic, called to give me updates every couple hours. I felt the diagnosis was accurate and priced fairly. Car was repaired in one day and drove it back to Indiana with no issues.
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Been going to Mike Roy for decades for excellent service.
If you get tired of being ripped off by c
ar dealer service dept then try Mike Roy for an honest evaluation and complete service by certified mechanics.
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Excellent service. Had clutch/flywheel replacement on my manual Chevy Cruze. They found a few more th
ings that needed attention that they provided detailed quotes for over text including photos as appropriate. Another shop told me a light on my dash meant I needed a new wheel bearing and Brian’s told me it was fine and it was just a stored code they were able to clear for no extra charge. They found a broken/wore out part as they were finishing up and ordered the part from out of state and had it done the next business day and only charged me for the part. I’d be comfortable bringing my car again or referring a friend.
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I have had 4 pickups transmission rebuilt here the nicest people on the planet Ron is the best only h
ad a leak in one their warranty is 100% I highly recommend
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Had overheating issues. They were able to diagnose the problem and found the fan motor to be defecti
ve. Replaced and now runs like it should. Thanks for the service and attention to detail.
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Driving to work this morning, still dark at 5:3am. ..a policeman stopped me to tell me I had lights t
hat were out on my car..one front one back. I immediately called Jay and he said to come in. His son fixed both problems in a very short time. Great service.
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When my wheel exploded on the highway, nothing was going right until I got in touch with Sean. He hel
ped order a Tow, and even stayed very late after closing to get my car looked at.
Sean’s inspection of the car was thorough, and very transparent. He has a great online system where you can see photos of your car taken during the inspection.
Not only was my car fixed quickly it was also done for a great price. Sean even fixed a drift in steering that my car had that was missed at the last service I had (at a different location). My car has been driving very smoothly, and with better mileage than before.
The customer service is excellent, and Sean goes above and beyond with his work. If you need repairs or service and want top notch service that is transparent and for a great place, this is the place to go.
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