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Yocum Automotive

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(352 Avis)
-33
Écrire un avis
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Détails du score

5 stars
92%
4 stars
3%
3 stars
1%
2 stars
<1%
1 star
1%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™
-33
Score NPS ®

Détails de l'entreprise

À propos

Our philosophy is simple: we never promise more than we can deliver, and we always give the customer more than they expect. People know customer service is not enough. And we do, too; that's why we strive for customer loyalty—every day. If you are in the area, stop by and see the latest we have to offer in tires and tire technology. With Our philosophy is simple: we never promise more than we can deliver, and we always give the customer more than they expect. People know customer service is not enough. And we do, too; that's why we strive for customer loyalty—every day. If you are in the area, stop by and see the latest we have to offer in tires and tire technology. With names like Bridgestone and BFGoodrich® in stock or just a phone call away, we know you'll find what you need. ...more

Catégories
Réparation automobile, Vidange, Pneus
Contact
(417) 732-6430
Closed
Heures d'ouverture

Heures d'ouverture

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure centrale (É.-U. et Canada)
906 Us Hwy 60 E Republic, MO 65738
Obtenir des directions
Yocum Automotive's Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(352 Avis)
Écrire un avis
Avis récents
CR
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Charles R.
Republic, MO
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/08/2023
10
Great Service - Bad Brakes
Our service experience with Yocum Automotive was Excellent! They kept us informed of the diagnosis and repair plan from start to finish, with a follow up on the day following service to verify that the car was performing to expectations. From Amber in the office to Brent in the shop, everyone was extremely helpful and caring.
JS
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John S.
Republic, MO
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/27/2021
0
Beware poor workmanship
My long and informative review never posted. Any shop that won’t let you talk with the mechanic has hidden problems. A 150.00 fix would have cost me 3700.00 at Yoccum. Ever hear the expression throwing parts at the problem? That’s what they did to me.
JS
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John S.
Republic, MO
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/27/2021
0
Once in a lifetime!!!!!
My wife and I are new to Republic and new to Missouri. So far we haven't had a , need for a mechanic, other than routine maintenance. A. few weeks ago our check engine light came on while driving in Iowa we had it checked at a shop and was told it was our Solenoids', we had i replaced for 175 dollars than headed back to Republic. After we got back I noticed a small amount of oil leaking, not knowing who to take it to I asked the guys at ORiley's and they recommended Yoccums. I was impressed with the front office and felt confident on leaving our 2016 Equinox with them. A few hours later I was told that both Solenoids needed replaced, for 270 dollars. Patently I waited for the repairs to be done. Once we got it home the next morning I noticed a river of oil under the car, and the motor and underneath of the car was coated. I took it back to Yoccums again and was told it was a bad Solenoid that they put on so they replaced that. The oil still leaked badly, and again I was told this time we think it is the oil gasket. For another 200 dollars. I asked the girls in the office if I could talk to the mechanic and ask why we were throwing parts at this problem, I was told it is not their policy to let customers talk to mechanics. That should have been the big warning sign, there has to be a reason they do that. I would hate to guess. So finely I was told I needed a new Head, and you guessed it for another 3000 dollars. I think I surprised them when I said I was going to have my vehicle towed to Billings Auto. Because Josh at Billings said he had never seen such a mess on my engine, parts were in the wrong area it was a mess. My feeling is Yoccum felt confident that I would just continue to pay for work on my car without debate, They had already began to remove my head. And when they found I was not going to let them do the work they just threw everything back and closed the hood. So after paying them around 700 dollars I felt I had found a qualified mechanic in Billings. Oh and the new head was 2000 dollars not 3000 like Yoccum wanted.
I'm not sure what I will do in the future concerning this mess, but I would definitely say "Buyer Beware of Yoccum Automotive" they might do a great job doing oil changes and tire repair, but I would never let them do anything else!!
Sorry I had to write about this, but for a oil leak it cost me 2700 dollars on a vehicle with 80k miles.
John Sellers
MT
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Mike t.
Republic, MO
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/25/2021
Overcharged?
Not even sure my car was even moved and they charged me an outrageous diagnostic fee. Won't use them again.
Non recommandé
MT
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Mike t.
Republic, MO
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/25/2021
Overcharged?
Not even sure my car was even moved and they charged me an outrageous diagnostic fee. Won't use them again.
Non recommandé
SD
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Steve D.
Republic, MO
Acura TL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/24/2021
client vérifiéVérifié Client
Customer service
Excellent customer care from the minute you call them and fair prices.
Recommandé
VB
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Van and Lacy B.
Republic, MO
Kia Sorento
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/05/2021
client vérifiéVérifié Client
First Time Caller
Brent was super helpful in finding the issue with our vehicle. It was our first time at yocum, but we plan on going back.
Recommandé
GJ
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Glenda J.
Nixa, MO
Kia Optima
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/05/2021
client vérifiéVérifié Client
Friendly, accurate, service and care.
Great service from the front office to the work bay area. Everyone was genuinely knowledgeable, friendly, and very helpful.
I highly recommend Yocum Automotive.
Recommandé
JC
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John & Amie C.
Republic, MO
Kia Sedona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/03/2021
client vérifiéVérifié Client
Always great
They are quick and always provide excellent service. They are the place I trust to keep my wheels turning.
Thank you for the job well done.
Recommandé
Brent F. de Yocum Automotive a répondu le 02/03/2021 02:46 PM

Thank you Amie, we reaaly appreciate your loyalty.

WH
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Wesley & Andrea H.
Springfield, MO
Dodge Grand Caravan
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/12/2021
client vérifiéVérifié Client
Great place!
We have been long time customers, and their service has always been extraordinary. We love being able to take our vehicles to people we can trust.
Recommandé
PM
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Paul M.
Brookline Station, MO
Dodge Charger
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/09/2021
client vérifiéVérifié Client
Excellent service as always!
We've used Yocum for a few years now, and we will continue to use them! We bring our vehicles all the way from Marshfield to have any work we may need done. Everyone there is amazing. Honest, very thorough, and prices are more than competitive. Anyone looking for a new mechanic, the search stops here! We trust them with all of our vehicles, newer and older.
Recommandé
Brent F. de Yocum Automotive a répondu le 01/11/2021 06:12 AM

Thank you Paul for your cotinued support of our business. 

JB
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Jeff B.
Republic, MO
Mitsubishi Outlander
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/31/2020
client vérifiéVérifié Client
Great service as usual
I took my vehicle in for what could have been front strut replacement $$$$. The checked it out and discovered it was something else much less expensive $$$. I have driven around since the repair and it was done in the usual excellent fashion. Car rides great, and I appreciate their honesty.
Recommandé
Brent F. de Yocum Automotive a répondu le 01/04/2021 07:21 AM

Thanks Jeff for your continued support.

DF
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Dan F.
Republic, MO
Chevrolet Silverado 1500
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/31/2020
client vérifiéVérifié Client
Up to date with technology
Knowledgeable and explain everything very well!
Recommandé
Brent F. de Yocum Automotive a répondu le 01/04/2021 07:19 AM

Thank you Dan for your business and your time to leave a review.

AB
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Aaron B.
Springfield, MO
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/19/2020
client vérifiéVérifié Client
Always very thorough, nice and helpful!
Thanks for always being dependable!!!
Recommandé
Brent F. de Yocum Automotive a répondu le 01/04/2021 07:21 AM

Thanks Aaron. We appreciate your continued support.

MH
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Mike H.
Battlefield, MO
Ford Police Interceptor
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/04/2020
client vérifiéVérifié Client
Always honest and friendly
We so appreciate the friendly and honest we receive. They take care of our car as if it were their own.
Recommandé
Brent F. de Yocum Automotive a répondu le 01/04/2021 07:22 AM

Thank you Mike for your continued support.

1-15 sur 352 résultats
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